Activating a Building Permit

Once a City of Austin building permit application has been approved, the permit must be paid for and activated. Please follow the steps below to activate your building permit. Only a registered general contractor or homeowner acting as a general contractor can pay for and activate a building permit.

 

step 1  Do you have an Austin Build + Connect (AB+C) Account?

(If yes, go to step #2)

The contractor listed on the permit (contractor, trades contractor, or homeowner) must have an AB+C account. If you do not have an AB+C account, please register for an AB+C account here. If you need help, please call 3-1-1 or refer to the Web Help Manual. Please make a note of the email address associated with this account. You will need it for step #3.

 

step 2  Are you registered with the Service Center as a contractor or homeowner?

(If yes, go to step #3)

The contractor listed on the permit (contractor, trades contractor, or homeowner) must be registered with the Service Center (separate from step #1 above). To register, submit a Webform request on the Service Center web page. After registering, we will provide you with a Contractor/Homeowner PIN number. You will need it for step #3.

 

step 3  Connect the AB+C account and Service Center Registration (from steps #1 and #2) to the permit 

(If you provided this information when you submitted your application, you can skip this step and go to step #4)
 

  1. Go to the Service Center web page and select "Activate an Approved Permit".

  2. You will need to provide the following information with your ticket:

    1. Permit or Plan Review number 
    2. Property Address
    3. Company or Registered Contractors name or PIN number
    4. AB+C ID number (or AB+C account email address associated with the preferred AB+C account).
       
  3. Complete all the required fields and submit your ticket.
     
  4. You will receive an automatic email response confirming your submission, which will include the approximate wait time. Please do not resubmit this ticket, as this will create delays.
     

step 4  Pay permit fees  

  1. Log into the AB+C portal account associated with the permit.
     
  2. Click on “My Permits/Cases” to view and pay the invoice for the permit.
     
  3. After the permit fees are paid, the permit status should change to “Active” automatically.
     
    • If the permit status does not change to "Active," go to the Service Center web page, and click the blue chat bubble in the lower-right corner to chat with an agent. Inform them that the permit did not activate. You will need to provide them the information from step #3 above. Chat is available Monday, Tuesday, Thursday & Friday, 7:45 a.m. - 4:00 p.m. Chat is closed on Wednesdays.

 

Cash or Check
To pay by cash or check, make an in-person appointment with the cashier at the Permitting and Development Center.

Registered Trade Contractors
You may now self-assign yourself to the associated trade permit. For more information, go to page 19 in the Web Help Manual.​

Driveway Sidewalk (DS) Permits
If a Driveway Sidewalk (DS) permit was created upon approval of the permit application, the DS permit activation request needs to be submitted to Right-of-Way Management.

 

step 5  Print the permit   

  1. Log into the AB+C portal account associated with the permit.

  2. Click on “My Permits/Cases

  3. Click on the permit number

    visual guide to selecting permit number
     

  4. Scroll down past the “Attachment Upload” section called Reports. Click on “View Permit

    ​​Visual guide to clicking View Permit

     

  5. Move the mouse to the right-hand side top of the screen and click on the print icon printer icon  (this may only appear once the mouse is in the top right corner).

    visual guide to clicking printer icon
     

  6. A pop-up window will appear, select the blue print button, and the permit should print to the chosen printer destination.

    visual guide to printing permit

 

step 6  Post the permit

The permit must be displayed on the entrance side of the property, visible from the public right of way (visible from the street). 

 

Important Tips

  • Permits will expire 180 days after activation if the City has not performed an on-site inspection (Pass or Fail). Please see “Modifying an existing/expired permit” within step 4 above to extend the permit before expiration.
     
  • Reactivate, Withdraw, or Extend a Permit
    Reactivating, withdrawing, or extending a permit can be done online with the AB+C Portal by the permit holder (view the Web Help Manual page 44). Or, the property owner can submit a Webform request on the Service Center web page. 
     
  • Scope of work changes
    Changes in the scope of work that are different or not specified in the approved permit may require a revised application with the appropriate staff, and other fees may be required, resulting in project delays.

 

Congratulations

You have now activated and posted your permit. Before starting construction, visit the building inspections web page to learn how to:

  • download and print the record set/plan set
  • schedule the first inspection listed on your permit when ready