Important Phone Numbers:
For emergencies: 9-1-1
Power outages: 512-322-9100
Utility Call Center (Electric/Water): 512-494-9400
For planning and development questions, contact Land Development Information Services: 512-978-4000 (or visit their website)
Austin 311
To request city information or non-emergency services: 3-1-1 or 974-2000
Out of Area non-emergencies: 512-974-2000
The City receives and accepts Video Relay Service (VRS) calls from people who are Deaf or hard-of-hearing.
Fax (for 3-1-1 issues/requests only): 512-972-9876
The City of Austin Website Feedback - how can we improve our website? Let us know: austintexas.gov feedback
Having troubles finding something on our website? View the list of Top 10 Searches (updated monthly)
If you have a non-emergency City of Austin question or concern, please call Austin 311. You can also complete a service request online. Please check the list of most popular questions to see if your question is listed here.
For planning and development questions, visit this webpage.
U.S. Postal Mail and Packages
Letters and packages sent through the U.S. Postal Service may be mailed to:
City of Austin
Name of Intended Department
ATT: Name of Intended Recipient
P.O Box 1088
Austin, Texas 78767-1088
Hand Deliveries
If you have hand-deliveries such as fliers, mail, packets, courier deliveries, packages or shipped deliveries such as FedEx or UPS intended for City Hall, please drop them off or have them delivered to the City of Austin's Mail Services. These items will be promptly delivered to the appropriate offices at City Hall. The delivery address is:
City of Austin
Name of Intended Department
ATT: Name of Intended Recipient
2006 East 4th Street
Austin, Texas 78702
Austin City Hall
Address: 301 W. Second St., Austin, Texas 78701
Directory of Offices
Hours of Operation
Entry to the parking garage is on the LaVaca Street side.
For Tours of City Hall, contact Melodye Foust at 512-974-7819
Parking information, guidelines for non-city use and Council sponsorship information are available here.