Land Use Assistance (LUAssist), formerly Land Development Information Services (LDIS), helps applicants and the general public understand land development regulations, submit land development applications, and provides case management for applications in review.
Development Notifications
The City of Austin sends notices related to development services. This page provides information including who receives them, how they are distributed, and the Notifications Viewer Map tool.
Development Notifications Webpage
Land Status Determination (Platting Exception)
A Land Status Determination is an exception to the Land Development Code’s platting requirements.
Land Use Intake
Land Use Intake processes applications for General Permits, Site Plans, Subdivision, Zoning, and Vested Rights.
Sign Permits
Sign permits are required for outdoor signage. This page provides guidance on determining your sign district and includes instructions for completing the application.
Site Plan Exemption and Correction
A Site Plan Exemption is a small-scale development or zoning compliance review conducted before filing for or obtaining a building permit. Site Plan Corrections are minor changes to an approved site plan while the site is actively under construction.
Site Plan Housing Case Management
Austin Development Services assigns case managers to all site plan applications to support you through the site plan application review process, set clear expectations, and address your questions and concerns.
Zoning Verification
Zoning verification, compliance, and development compliance are processes the City of Austin follows to ensure that your project has the appropriate zoning for your intended use.
- Additional Resources
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Many applications will require review from staff outside of the Development Services Department. For your convenience is a listing of the most common ones below:
Austin Energy: Visit the Service Design & Planning webpage to learn more about their processes, standards, and code.
Austin Water - Development Services: Visit the Utility Development Services webpage to learn about the programs that assist developers and landowners in obtaining water, reclaimed, and wastewater services for existing and future development.
Austin Water - Industrial Waste: Visit theIndustrial Waste webpage for information on Wastewater Regulations.
Austin Water - Taps Office: Visit the Taps Permitting Office webpage for information about the services it provides.
Austin Watershed Protection - Floodplain Regulations: Visit the Floodplain Regulation webpage to learn more about local and federal development rules.
Austin Transportation and Public Works: Visit the Transportation Development Services webpage to learn more about review services to developers/applicants and their consultants on all aspects of transportation associated with a proposed development/redevelopment.
- Forms and Applications
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For a complete list of forms and applications, visit the Land Use Assistance section of the Forms & Applications webpage.
Appointments
Site Plan Review, Exemptions, Corrections, and Revision Questions
The Land Use Assistance (LUAssist) staff, previously known as the Land Development Information Services (LDIS), can answer general site plan questions such as which Site Plan Application to submit, the site plan process and requirements, Site Plan Exemptions, Corrections, Revisions, and Conditional Use Permits for commercial and multi-family properties, as well as residential and commercial boat docks.
- For questions regarding submitting a formal Site Plan Application, see the “Site Plan Application (Formal) Submission Questions” appointment below.
- For zoning questions for commercial, multi-family, or residential properties, see the “Zoning (Land Use)” appointments section.
Expected Appointment Duration: 20 minutes
Subdivision/Land Status Determination Questions
The Land Use Assistance (LUAssist) staff, previously known as the Land Development Information Services (LDIS), can answer general questions regarding the subdivision application process, requirements, and land status determinations (i.e., exceptions to subdivision platting), as well as determine if the property is a platted lot.
For questions on a Subdivision project currently in review, please contact the Case Manager.
Expected Appointment Duration: 30 minutes
Temporary Use Permits
Ask general questions about Temporary Use Permits which are for private property. View the Temporary Use Permit Application (PDF) for more information.
- Explore Special Event permits on the AB+C Portal for the temporary use of public property.
- To request a Temporary Certificate of Occupancy, visit Certificate of Occupancy.
Expected Appointment Duration: 20 minutes
Zoning Application Submission Questions
Ask Land Use Intake staff how to fill out and submit a new Zoning Application. Learn more at the Land Use webpage.
Expected Appointment Duration: 15 minutes
- Contact Information
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In addition to offering consultations via appointments, the LUAssist experts can be contacted via email. The standard response time is two business days.
- Zoning/Site Plan
Visit the Zoning webpage and Site Plans, Exemptions, and Corrections webpage to learn more.
Email: DSDZoningSitePlan@austintexas.gov
- Subdivision
Visit the Subdivision webpage to learn more.
Email: DSD_SubdivisionReview@austintexas.gov
- City Arborist
Visit the City Arborist webpage to learn more.
Email: CityArborist@austintexas.gov
- Water Quality & Drainage Engineering
Visit the PDC Appointments webpage and schedule an appointment with Water Quality Review and Drainage Engineering Review.
Email: DSDZoningSitePlan@austintexas.gov
- Environmental
Email: DSDZoningSitePlan@austintexas.gov
Other important contacts that are not part of LUAssist:
- Floodplain Consultations
Email:floodpro@austintexas.gov
- Retaining Walls
Contact: DSDZoningSitePlan@austintexas.gov
- Temporary Event Sound Permits
Contact: Bryan Walker | 512-974-2686
- Zoning/Site Plan