PDC Appointments
 

The City of Austin Permitting and Development Center (PDC) offers appointments to help answer some of your development and permitting questions. The select work groups below provide virtual and in-person appointments. To schedule your appointment, select the appropriate workgroup, and please limit appointments to the services listed for that workgroup. Appointments are not available for all permitting and development services.

  • Virtual (video or phone) appointments are hosted on Microsoft Teams. Two options will be provided to you in a confirmation email; a link and a phone number. You may use your computer or mobile device with the link to use video or share screens, or you can call the conference phone number using just your phone for a voice-only option.
     
  • In-person appointments are at the PDC, 6310 Wilhelmina Delco Drive, Austin (See Map).
     
  • If you have already submitted an application, please work directly with the staff assigned to your case.

For assistance with an appointment or to find the right work group, please call 512-978-4504, Monday – Friday, 7:45 a.m. – 4:45 p.m. If you need to schedule an appointment for a language other than English or Spanish, please contact 3-1-1.

 

Click on the work groups below to open the tab and view appointment options:

Alcoholic Beverages

Ask questions related to restrictions on the sale of alcoholic beverages, zoning review, and processing an Alcoholic Beverage Waiver application. For more information, View the Alcoholic Beverage Waiver Application (PDF) and the City Restrictions on the sale of alcoholic beverages.

Expected Appointment Duration: 20 minutes

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Austin Center for Events

Appointments are required for all meetings. To schedule an appointment, call 512-974-1000 or email specialevents@austintexas.gov. Learn more at Austin Center for Events.

Austin Energy

Email aebspaespa@austinenergy.com to make appointments for virtual and in-person services. AustinEnergy

Austin Fire

Appointments are available to meet with Austin Fire Department for general engineering and administrative questions.

Expected Appointment Duration: 15 minutes

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Austin Public Health (Food Establishments, Pool/Spa)

Food Enterprise Plan Review

Appointments are available to meet with an Austin Public Health Plan Review specialist for questions, guidance, and/or preliminary plan reviews (PPR) regarding the new construction/remodel of a Commercial Food Establishment. Learn more at Fixed Food Establishments.

Expected Appointment Duration: 15 minutes

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Pool/Spa Plan Review

Appointments are available to meet with an Austin Public Health Plan Review specialist for questions, guidance, and preliminary plan reviews (PPR) regarding the new construction/remodel of Commercial pools and spas. Learn more at Pools, Spas, Interactive Water Features, and Fountains.

Expected Appointment Duration: 25 minutes

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Austin Transportation  (Right of Way Management Permits)

For Right-of-Way Management Permits, limited appointment services are available; book two days in advance. Make a Right of Way Management appointment here. For more information, go to Right of Way Management Approval Network.

Austin Water

Contact the Tap Sales Permitting Team

Appointments are available to speak with a Taps Permitting Office representative. You can request an in-person or virtual appointment for:

  • Water/Wastewater Service Plan Verification
  • Water/Wastewater Tap Sale
  • Temporary Fire Hydrant Meter

Please visit the Taps Permitting Office webpage for information about the services the Taps Permitting Office provides.

Expected Appointment Duration: 30 minutes

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Contact the Industrial Waste (IW) Team 

The Industrial Waste Team is now part of the Commercial Plan Review (CPR) process. They review plans and draft IW approval letters once plans are submitted through CPR.

Appointments are available for questions pertaining to Site or Building Plans with comments from an Industrial Waste Reviewer; Regulations, testing, or inspections of grease trap (GT) or grease interceptor (GI); and  Questions related to variances, replacement, abandonment, or complex situations.

For specific questions related to a project, GT or GI sizing, pump-outs, inspections, Industrial Waste (IW) approval letters or Central Prep Kitchen Permit numbers, please contact IndustrialWaste@austintexas.gov or visit the Industrial Waste Plan Review webpage.

Expected Appointment Duration: 30 minutes

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Contact the Utility Development Services (UDS) Team 

Austin Water UDS Team will not be available for same-day appointments.

For project-specific questions, email the Project Coordinator directly.  For general inquiries, email AW-LandDevelopmentInfo@austintexas.gov.

Please visit the Utility Development Services webpage for information about Utility Development Services.

For general questions pertaining to these groups:

Virtual and in-person appointments are available for questions and inquiries not listed above.

Expected Appointment Duration: 15 minutes

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Board of Adjustment / Variance Requests

Ask questions related to the variance process, assistance with filing a variance request, and the status of a variance request in progress (for interested parties). Learn more at the Board of Adjustment.

 

Expected Appointment Duration: 30 minutes

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Building Permits and Inspections - Commercial

The following appointments are for commercial and multi-family (more than 2 units) properties to answer questions regarding application submissions, plan review requirements, site plan corrections/exemptions, technical building codes, and inspections. To see the types of work that don’t require a permit, please visit Work Exempt from Permits. Work exempt from a permit must still comply with applicable Building Codes, City Codes, and all other applicable ordinances. 

 


Contractor Registration

  • For questions about registering as a contractor for a permit, go to the “Service Center” section.

  • To activate/add a registered contractor to an approved/existing building or trade permit, or update a registered trade license, go to the Service Center web page and click the blue chat bubble in the lower-right corner to chat with an agent regarding the following requests. Chat is available Monday & Tuesday and, Thursday & Friday 7:45 a.m. - 4:00 p.m. Chat is closed on Wednesdays.

 


Standalone or Trade Permits

  • Go to the “Service Center” section below for questions about standalone or trade permits.
     
  • To apply for or modify a standalone or trade permit, submit a Webform request on the Service Center web page.

 


Zoning (Land Use) Questions

Go to the “Zoning (Land Use)” section below to schedule an appointment if you have questions about:

  • Land uses permitted for the property
     
  • Changing the property zoning and Zoning Application
     
  • Zoning Site development regulations, such as:
    • Building coverage
    • Impervious cover
    • Building Height
    • Setbacks
    • Bulk (density/floor-to- area ratio)
    • Subchapter E / Compatibility standards
    • Parking requirements

 


Site Plan Review, Corrections, Exemptions Questions

Go to the “Site Plan” section below to schedule an appointment if you have questions about:

  • Site Plan Applications (Formal, Exemptions, Corrections, Revisions)
     
  • Site Plan process and requirements
     
  • Boat Docks for residential and commercial properties

 

 


Commercial Building Plan Review Questions

For permit/plan review applications that have not been approved and permitted, ask general technical code questions to Building, Mechanical, Electrical, or Plumbing Plan Review staff about plan requirements. Learn more at Commercial Plan Review

  • To meet with staff for more than 20 minutes to discuss rejection comments, preliminary designs, or code issues/interpretations, please see the optional, fee-based meetings listed below the appointment links. 

  • If specific code interpretation questions are to be discussed, please ensure the professional designer attends the appointment.  

Expected Appointment Duration: 20 minutes

Building Codes

Ask general building plan and code questions for compliance with the International Building Code, Subchapter E of the Land Development Code, Texas Accessibility Standards, International Energy Conservation Code, and International Existing Building Code.  

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Mechanical Codes

Ask general mechanical plan and code questions for compliance with the Uniform Mechanical Codes, International Energy Conservation Code, and local amendments. 

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Electrical Codes

Ask general electrical plan and code questions for compliance with the National Electrical Code (NEC), City of Austin Electrical Ordinance, and International Energy Conservation Code.  

  • For Electrical Design Criteria questions, please get in touch with Austin Energy Department directly. Then, go to the Austin Energy appointment to schedule an appointment.  

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Plumbing Codes

Ask general plumbing plan and code questions for compliance with the Uniform Plumbing Code and local amendments.  

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OPTIONAL FEE-BASED MEETINGS:

Preliminary Plan Review Meeting 
This is an optional fee-based meeting that occurs before submitting an application. In this meeting, customers meet with plan reviewers to discuss preliminary design or code issues to identify items that need to be addressed or modified before construction plans are submitted to the City for permit review.

Plan Review Consultation Meeting 
This is an optional fee-based meeting that occurs during the review process or with active permits that need longer than the 20-minute appointments to discuss rejection comments with your specific reviewer. These meetings are intended to assist the applicant and/or design team in identifying items that need addressing or modification before plans are revised and submitted as an update. No approvals are given, and no design changes will be offered by staff. 

 


New Commercial Application - Submission Questions

Ask Commercial Intake staff questions about the commercial building permit application, required documents and forms, submission requirements, and the commercial review process. To learn more or submit your application, visit Commercial Plan Review.

Expected Appointment Duration: 20 minutes

 

Activate an Approved Permit

Please visit the Activating a Building Permit web page for instructions on how to pay and activate your building permit.

 

Modify an Existing or Expired Permit

To reactivate, withdraw or extend an existing permit, submit a Webform request on the Service Center web page.
 

 

Application Questions

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Commercial Building Inspections Questions

For approved and active permits, ask inspection questions related to commercial building codes as well as questions regarding inspection policies and procedures. Visit Building Inspections for more information and learn how to schedule your inspection. 

  • Not for permitting questions. You will be redirected to the Service Center web page.
     

Email:

For technical inspection questions for your active permit, please email the appropriate contact below:

 

General Questions:

Appointments are only for questions about general inspection policies and procedures.

Expected Appointment Duration: 15 minutes

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Building Permits and Inspections - Residential

The following appointments are for single-family, townhouse, duplex, and accessory dwelling unit (ADU) properties. For multi-family (more than 2 units), please see the commercial appointments above. Please visit Work Exempt from Permits to see the types of work that don’t require a permit. Work exempt from a permit must still comply with applicable Building Codes, City Codes, and all other applicable ordinances. 

 


Contractor Registration

  • For questions about registering as a contractor for a permit, go to the “Service Center” section.
     
  • To activate/add a registered contractor to an approved/existing building or trade permit, or update a registered trade license, go to the Service Center web page and click the blue chat bubble in the lower-right corner to chat with an agent regarding the following requests. Chat is available Monday & Tuesday and, Thursday & Friday 7:45 a.m. - 4:00 p.m. Chat is closed on Wednesdays.
     

Standalone or Trade Permits

  • Go to the “Service Center” section below for questions about standalone or trade permits.
     
  • To apply for or modify a standalone or trade permit, submit a Webform request on the Service Center web page.

     


Subdivision / Land Status Determination

  • Go to the “Subdivision / Land Status Determination” section for questions regarding submitting a Subdivision or Land Status Determination Application or determining if the property is a platted lot.

 


Residential Building Plan Review Questions

Ask general questions regarding the proposed improvements and determine permit requirements before submitting a permit application. Learn more at Austin City Code & Land Development Code, and Residential Plan Review.

  • Contact the assigned reviewer directly to discuss rejection comments for a plan review application that has already been submitted. This information can be found in the Master Comment Report provided to the Applicant.

Expected Appointment Duration: 20 minutes

 

Residential Zoning Questions (Property)

Ask general zoning questions related to the Land Development Code for properties that contain single-family, townhouses, duplexes, and accessory dwelling unit (ADU) residences. For example, impervious cover, setbacks, building coverage, Subchapter F, and other site development and zoning regulations for any new construction, addition, and other changes to a property.

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Residential Building Code Technical Questions (Building or Structure)

Ask general building code and structural questions related to international residential building codes, trade codes, and land development codes. For example, interior remodels, foundation, roofing, and wall-bracing plans, and any other changes or modifications to a building or structure

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New Residential Application - Submission Questions

Ask Residential Intake staff questions regarding submitting a residential building permit application, submission requirements, and determining which application to submit. See Work Exempt from Permits. To learn more or to submit your application, visit Residential Plan Review.

Expected Appointment Duration: 20 minutes
 

Activate an Approved Permit

Please visit the Activating a Building Permit web page for instructions on how to pay and activate your building permit.

 

Modify an Existing or Expired Permit

To reactivate, withdraw or extend an existing permit, submit a Webform request on the Service Center web page.
 

 

Standard Application Questions

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Express Permit (Minor Repairs) Application Questions

See the list of minor repair projects that qualify for an express permit.

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Demolition / Relocation Application Questions

Ask questions related to the total demolition or relocation of a structure on a property. Learn more at Demolition & Relocation.

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Residential Inspections Questions

For approved and active permits, ask inspection questions related to residential building codes, plumbing, electrical and mechanical codes. Also, ask questions regarding building and trade inspection policies and procedures. Visit Building Inspections for more information and learn how to schedule your inspection.

Expected Appointment Duration: 30 minutes 

Residential Building Inspections Questions

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Residential Mechanical/Electrical/Plumbing Inspections Questions

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Cashier Payments

Schedule an appointment to pay invoices or fees in person.

  • Online payments can be made through your AB+C Portal account

Location: 6310 Wilhelmina Delco Drive
Expected Appointment Duration: 15 minutes  

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Environmental / Landscape

The Land Development Information Services staff, previously known as the Development Assistance Center (DAC), can answer regarding commercial landscape requirements, watershed impervious cover limits, waterway setbacks (Critical Water Quality Zone/Water Quality Transition Zone), grading, slope limits, and erosion controls.  

  • For questions about drainage, water quality, erosion hazard zone, and stormwater features, please see “Water Quality and Drainage Engineering appointments.
     
  • For questions about trees, please see the “Trees appointments.
     
  • Please select “Site Plan Correction, Site Plan Exemption, Zoning Questions” for questions about boat dock site development regulations.
     
  • For questions about boat dock & bulkhead environmental regulations, please contact WPDERI@austintexas.gov.
     
  • For questions about protecting floodplain vegetation and critical environmental features (e.g., wetlands, springs, rimrock, voids, recharge features), please contact WPDERI@austintexas.gov.
     
  • For questions about floodplain regulations, please contact Floodpro@austintexas.gov.
     
  • For questions about retaining walls, please contact Alan Woo (alan.woo@austintexas.gov).

 

Expected Appointment Duration: 20 minutes

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Fiscal Surety

Fiscal Surety appointments are available to guide you through posting fiscal to pay for site plans and subdivision improvements. Learn more at Fiscal Surety.

Expected Appointment Duration: 30 minutes  

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Homeowner/Small Business Owner Process Support

The Development Process Team assists homeowners, small business owners, and renters with high-level process questions with proposed improvements to their homes or business. Learn more at Development Process Team.

  • Please see residential or commercial appointments above for questions regarding requirements, determination, or what can be built on your property (e.g., technical code/criteria, application assistance, plan requirements, and/or permit support).

Expected Appointment Duration: 20 minutes

Residential Homeowner/Renter

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Small Business Owner/Renter

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Mobile Retail Establishment

Ask questions about submitting applications for operating a retail establishment that sells non-food items and services to an end consumer from a movable vehicle or trailer that routinely changes locations. Learn more at the Mobile Retail Establishments web page.

Expected Appointment Duration: 20 minutes 

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Neighborhood Assistance

The Neighborhood Assistance Center (NAC) helps community stakeholders understand and navigate the City’s various development processes and the public’s role in each. NAC can provide the community stakeholders with resources for researching a project, engaging with an applicant, and requesting information from City staff. NAC can also help applicants identify the Neighborhood Association(s) where their proposed project is located. Learn more at Neighborhood Assistance Center.

Expected Appointment Duration: 30 minutes

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Records and Research

Physical records are not stored on-site, so same-day walk-in services are unavailable. To request a record, visit Records and Research. Once processed, records are emailed to the requestor. In-person records & research appointments are only necessary if:

  • You do not have access to email and/or prefer to preview the records before receiving an electronic copy.
     
  • A request has been processed, and a staff member notified you that the requested records are located on-site for viewing.

Location: 6310 Wilhelmina Delco Drive
Expected Appointment Duration: 30 minutes

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Service Center Questions (Activating Permits, Contractor Registration)

To request a Certificate of Occupancy for an existing structure, visit Certificate of Occupancy.

For faster response, please use the communication method below based on your request:

 

Live Chat:

Go to the Service Center web page and click the blue chat bubble in the lower-right corner to chat with an agent regarding the following requests. Chat is available Monday & Tuesday and, Thursday & Friday 7:45 a.m. - 4:00 p.m. Chat is closed on Wednesdays.

  • Update a registered trade license
  • Add a registered trade contractor to a SMART housing permit.

 

Webform:

Submit a Webform request on the Service Center web page for the following requests:

  • Activate/add a registered contractor to an approved/existing building or trade permit
  • Apply for a standalone building or trade permit.
    See the Work Exempt page for projects exempt from permits.
  • Modify an existing/expired permit (reactivate, withdraw, extend)
  • Register as a new trade contractor or homeowner (for Homeowner’s Permit)
  • Apply for a Temporary Certificate of Occupancy
  • Request refund for Standalone, Building, or Trade Permits
  • Payment inquiry/contractor escrow account

 

Make an Appointment:

Appointments are only for questions with any of the above requests.

Expected Appointment Duration: 15 minutes (appointment time based on single permit request)

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For a life safety emergency permit, apply on AB+C, then call 512-974-1500.

 

Sign Permits

Sign Permit appointments are available for general questions. View the Sign Permit Page for more sign permit information.

Location: 6310 Wilhelmina Delco Drive

Expected Appointment Duration: 20 minutes  

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Site Plan

A Site Plan Application is required for all developments except single-family and two-family residential properties. A site plan is not a building permit and does not authorize the construction, demolition, or relocation of buildings.

A Site Plan illustrates the proposed development and its intended (land) use within the site’s context. Site Plans show the proposed development and improvements and provide details on land use, access, utilities, parking, landscaping, buffers, general architectural features, setbacks, building footprint, and location of new structures. The application also includes existing conditions, such as topography, watercourses, floodplains, significant vegetation, other environmental features, and any existing improvements on the site.

 


Site Plan Review, Exemptions, Corrections, and Revision Questions

The Land Development Information Services staff, previously known as the Development Assistance Center (DAC), can answer general site plan questions such as which Site Plan Application to submit, the site plan process and requirements, Site Plan Exemptions, Corrections, Revisions, and Conditional Use Permits for commercial and multi-family properties, as well as residential and commercial boat docks.

  • For questions regarding submitting a formal Site Plan Application, see the “Site Plan Application (Formal) Submission Questions” appointment below.

  • For zoning questions for commercial, multi-family, or residential properties, see the “Zoning (Land Use)” section.

 Expected Appointment Duration: 20 minutes

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Site Plan Application (Formal) Submission Questions

Ask Land Use Intake staff how to fill out and submit a new formal Site Plan Application. Learn more at the Land Use webpage.

Expected Appointment Duration: 15 minutes  

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Site and Subdivision Inspections Application Questions

Ask questions regarding the Site and Subdivision Inspection application process. Learn more at Site and Subdivision Inspections.

 Expected Appointment Duration: 20 minutes 

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Sound Permits

Ask questions related to noise and amplified sound permits, such as Outdoor Music Venue permits, temporary sound permits, after-hours concrete pours, and general noise restrictions. For more information, visit Outdoor Amplified Sound.

Expected Appointment Duration: 20 minutes 

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Subdivision / Land Status Determination

The subdivision of land (a Subdivision or Land Status Determination Application) is required when a property owner within either the City limits or extraterritorial jurisdiction (ETJ):

  • Divides a tract of land into two or more parts (Subdivide);
  • Combines legal lots and/or portions of lots into new lots (Re-Subdivision); or
  • Adjusts lot lines between existing legal lots (Amended Plat)

For the sale, development, or extension of utilities to the property.

 


Subdivision / Land Status Determination Questions

The Land Development Information Services staff, previously known as the Development Assistance Center (DAC), can answer general questions regarding the subdivision application process, requirements, and land status determinations (i.e., exceptions to subdivision planting) and determine if the property is a platted lot. Learn more at the Subdivisions web page.

  • For zoning questions for commercial, multi-family, or residential properties, see the “Zoning (Land Use) section.
  • For questions regarding the site plan application process and requirements, see the “Site Plan” section.

 Expected Appointment Duration: 30 minutes

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Subdivision Application Submission Questions

Ask Land Use Intake staff how to fill out and submit a new Subdivision application. Learn more at the Subdivisions web page. 

Expected Appointment Duration: 15 minutes  

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Site and Subdivision Inspections Application Questions

Ask questions regarding the Site and Subdivision Inspection application process. Learn more at Site and Subdivision Inspections web page.

 Expected Appointment Duration: 20 minutes 

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Temporary Use Permits

Ask general questions about Temporary Use Permits which are for private property. View the Temporary Use Permit Application (PDF) for more information.

  • Explore Special Event permits on the AB+C Portal for temporary use of a public property. 
  • To request a Temporary Certificate of Occupancy, visit Certificate of Occupancy.

Expected Appointment Duration: 20 minutes  

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Trees

Ask Tree staff general questions about Tree Ordinance compliance on zoning, site-plan, subdivision, and residential projects, including site-plan exemption and site plan correction (for projects not yet submitted).

Appointments do not include the following:

  • No On-Site Visit:  Appointments are not for on-site visits or field assessments of your project. For an on-site/In-field Pre-development Consultation (optional, fee-based), visit Trees Residential Property.
     
  • No Inspections:  To schedule inspections for an active tree permit/building permit, visit Environmental Inspections.
     
  • Not for submitted plans:  For plans currently in review, please contact your tree reviewer directly or learn how to check the status and more at Tree Reviews and Permitting.
     
  • No Documentation:  No documentation is provided by our staff at these appointments

Expected Appointment Duration: 20 minutes

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Water Quality Review and Drainage Engineering Review

The Land Development Information Services staff, previously known as the Development Assistance Center (DAC), can answer questions about drainage and water quality development applications and requirements for commercial, multi-family, or residential properties. For more information, visit the Water Quality Review and Drainage Engineering Review page.

  • For active or existing flooding issues or concerns, contact 3-1-1.
     
  • This appointment is not for questions about floodplain regulations. Please get in touch with Floodpro@austintexas.gov.
     
  • For questions about retaining walls, please contact Alan Woo (alan.woo@austintexas.gov).

Expected Appointment Duration: 20 minutes

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Zoning (Land Use)

Zoning is dividing land into separate districts that specify allowable land uses and site development regulations, such as building heights, bulk (density/floor-to-area ratio), setbacks, building coverage, impervious cover, etc. In other words, zoning is how the City of Austin regulates how a property is used (e.g., what land use is allowed), how and where structures can be built, and how much land the structure can cover.

Zoning only applies to properties within the City of Austin’s Full Purpose or Limited Purpose Jurisdiction.

 


Change Zoning District Questions

The Land Development Information Services staff, previously known as the Development Assistance Center (DAC), can answer general questions about rezoning a property, the change of zoning process, and zoning application requirements and provide general feedback if the staff supports the proposed zoning change request.

Expected Appointment Duration: 20 minutes

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Commercial and Multi-Family Zoning (Land Use) Questions

The Land Development Information Services staff, previously known as the Development Assistance Center (DAC), can answer general zoning questions for commercial and multi-family properties.

This is for questions about the types of commercial land uses allowed on the property, the number of units allowed for multi-family properties, general parking requirements, setbacks, building height, impervious cover, Subchapter E, compatibility standards, and other site development and zoning regulations for any new changes to a property.

  • For questions regarding submitting a new zoning application and fees, see the Zoning Application Submission Questions” appointment below.
     
  • For questions regarding the site plan application process and requirements, see the “Site Plan” section.

Expected Appointment Duration: 20 minutes

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Residential Zoning (Land Use) Questions

Go to the “Building Permits and Inspections - Residential” appointment section to make an appointment to ask general residential zoning questions for single-family, townhouses, duplexes, and accessory dwelling units (ADUs).

This includes questions about impervious cover, setbacks, building coverage, Subchapter F, and other site development and zoning regulations under the Land Development Code for any new construction and additions.

 


Zoning Application Submission Questions

Ask Land Use Intake staff how to fill out and submit a new Zoning Application. Learn more at the Land Use web page.

 Expected Appointment Duration: 15 minutes  

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