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The Customer Service Directory contains information about municipal departments and their services, phone numbers and email addresses. This directory also contains some information about key state, county and federal services useful to residents of the greater Austin area.

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ONLINE SERVICE	SERVICE	PHONE	CONTACT
	Easement Releases The Office of Real Estate Services processes applications for easement releases within the City's jurisdiction. The easement release application and instructions packet is available for download (...	800-847-8849	Office of Real Estate Services
	Election History The City Clerk's office provides a database of candidates and voting statistics for the City's elections from 1840 to the present. You may access it by candidate name or election date.	512-974-2210	City Clerk
	Elections The Office of the City Clerk is responsible for managing municipal elections and has a variety of resources for both the general public and candidates running for office.	512-974-2210	City Clerk
	Electronic Plan Review (ePlan Review) The Development Services Department's ePlan Review is an electronic plan and document management system. ePlan Review provides a convenient central hub for development project groups (including applicants and City reviewers) to communicate and complete the entire plan review process...	512-978-4000	Planning
	Email all Austin City Council Members Email all Austin City Council Members from a single online form.	3-1-1	Austin 3-1-1
	Employment Verification Call 512-974-3241 to verify employment of current and previous City employees. For more information, see the Human Resources Records Division page.	512-974-3241	Human Resources
	Encroachment Agreements The Office of Real Estate Services processes applications for encroachment agreements, to permit the permanent encroachment of private structures into public right-of-way. The encroachment agreement...	512-974-7090	Office of Real Estate Services
	Equity Action Team The Equity Action Team (EAT) is the community surrounding the Equity Office. Anybody who wants can join the EAT, whether they are City staff, a member of a local community organization, or just an individual who cares about advancing racial equity. The current roster is over 200 members. You can...	512-974-9077	City Manager
	Expiring Contracts List Download the current Expiring Contracts List to view a list of contracts that will be expiring.	512-974-2500	Finance
	Explore GIS maps	3-1-1	Austin 3-1-1

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