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Customer Service Check-In

The Customer Service Check-In feature allows customers to check in for services remotely from home, office or mobile device. Once you check-in, text alerts notify you of estimated service time and when you are approaching the front of the line. If you change your mind, you can cancel the request and reschedule for another day.

Follow instructions below to check-in for service:

  • Click on the desired service link below to check-in for service or to view estimated service times.
  • Enter your name and mobile phone number and click "Next" at the bottom of the page.
  • Select the desired service to Check-In.
  • You will receive a text alert of estimated service time. Follow the prompts to receive status updates, to leave the service queue, or to get Help.

*Click here to view customer service hours for all service units

Click here to Check-In to the Service Center

Click here to Check-In to the Development Assistance Center

Click here to Check-In to Residential Plan review

More Services Coming Soon!

In 2016 the Development Services Department will launch ePlan Review, a highly anticipated web-based process where development plans can be submitted, paid for, reviewed and approved electronically!

Zoning is a classification assigned to a particular set of land uses. Use the Zoning Profile Report  by typing in the address you want to search for. For official legal verification of zoning on a property, please call the Development Assistance Center at (512) 978-4000.

The Fiscal Surety Office accepts, monitors, and releases fiscal surety payments for improvements to environmental, health, safety controls, and public infrastructure. The amount of fiscal surety posted shall equal the estimated cost for the City to do the work for which the fiscal was required.

Request a Zoning Change

Information about the zoning process, applicable code and submittal requirements can be obtained prior to submitting a zoning application. Please contact the Development Assistance Center (DAC) at (512) 978-4000 to set up a pre-application conference.

Anyone associated with the permit can schedule an inspection: the general contractor, the homeowner (if listed as the general contractor on the permit), the trade contractor, or their official agents. Learn More.