City Services

Call 3-1-1 to report flooding, erosion and other drainage problems such as debris blocking the flow of water in a creek, a clogged inlet or culvert, standing water in a pond (for more than 72 hours) or high vegetation.

Notice a sidewalk in need of repair? Would you like to request that a new sidewalk be added in your area? The Public Works Department is here to help keep our city safe for pedestrians and would like your input. Contact 3-1-1 for details.

The Recycle and Reuse Drop-off Center accepts items to be recycled, reused, or safely discarded. Make an appointment to drop off or pick up items.

Music on Hold is one of the City's fun and unique ways of showcasing Austin’s great music—usually in sixty seconds or less. Anytime someone calls into the City telephone system and placed on hold, they will be listening to a well-curated and licensed playlist of Austin music. 

If interested in having a song featured on Music on Hold, contact Greg Gonzalez for details.

Learn about other City of Austin Music Performance Opportunities for Austin-area musicians and bands.

Is your home or business at risk for flooding? Our staff is available to meet with you and discuss your situation and strategies to reduce damages. Email us or call 512-974-2843.

Help law enforcement agencies in the fight against crime in Austin and Travis County by submitting an anonymous crime tip.

A chauffeur permit allows a person to drive a vehicle-for-hire, like a taxi cab or a shuttle bus. Learn how to apply for and renew a chauffeur permit in Austin.

Your library card lets you check out books and other materials at any of Austin Public Library’s locations and the Digital Library.

See answers to frequently asked questions that property owners or residents may have about how to petition the City of Austin under Senate Bill 2038 (SB 2038) to request that their property be released from the City's extraterritorial jurisdiction (ETJ).

What is SB 2038?

Senate Bill 2038, passed during the Texas 88^th legislative session (88R, 2023), amended state law related to the City’s extraterritorial jurisdiction (ETJ) by adding new Subchapters D and E to Chapter 42 to the Texas Local Government Code (LGC). It went into effect on September 1, 2023. Specifically, the bill creates processes for property owners or residents to petition the City of Austin to be released either directly (Subchapter D) or by election (Subchapter E) from the City’s ETJ. This FAQ addresses Subchapter D petitions requesting release from the ETJ without the need for an election. The City’s implementation of SB 2038 is not intended as a comment on the merits of any ongoing litigation concerning SB 2038.

How is property released from the Austin ETJ?

When the City of Austin receives a Subchapter D petition for a release without an election, the City Clerk and the Planning Department determine whether the petition is accurate and meets the minimum requirements imposed in state law. When the petition complies with the law, the City has no discretion and must release the area from the ETJ. These ETJ releases can happen by operation of law without the need for Council action.

How is the City of Austin implementing Local Government Code Chapter 42 Subchapter D?

The City’s current processes focus on petitions for direct release submitted by landowners or residents. These new processes require ongoing internal coordination. Once petitions are verified as accurate and meeting the legal requirements of the Local Government Code, no discretion remains for Council, and the area identified in the petition must be released from the City of Austin ETJ.

How long does it take for property to be released after a petition is filed?

The City of Austin has 45 days from the date the petition was filed with the Office of the City Clerk to either release the area or notify the petitioner that the petition is invalid and is being denied. If the City takes no action by the 45^th day¹ after the petition was submitted, the area is released from the ETJ as a matter of law.

¹ SB 2038 provides the City with the later of 45 days or the date of the first Council meeting that occurs 30 days after receipt. In most cases this will be 45 days, but in some cases, depending on the Council meeting schedule, the release date will occur at a later date and will also occur by operation of law.

Who can submit a petition for release under SB 2038?

A resident of the City’s ETJ or the owner or owners of a majority in value of the area within the City’s ETJ requested to be released may submit a petition that meets the Subchapter D requirements.

How does a resident or property owner submit a petition?

The City Clerk is named in Local Government Code Chapter 42 Subchapter D as the person responsible for verification of the petitions, point of contact for applications, and keeper of records.

A resident or property owner should set an appointment to submit a petition in person at the Office of the City Clerk, which is located in City Hall. Appointments can be set by calling 512-974-2210 or by emailing city.clerk@austintexas.gov.

In person submissions are preferred, but petitions are accepted by email if they are sent to city.clerk@austintexas.gov and the Clerk responds with "received" confirming they are in receipt of the request and will begin the process.

Mailed requests are accepted, but it is strongly recommended that you check with the Clerk’s office to confirm they have received the petition. The 45-day clock to review the petition begins when the Clerk receives the petition, not when it is postmarked. When mailing an ETJ Release petition, send to:

    The Office of the City Clerk
     P.O. Box 1088
     Austin, TX 78767

What must be included with the Subchapter D petition?

• Owner/Petitioner name and contact information
• Property address
• Property metes and bounds or lot and block number
• Map of property
• Signatures of more than 50% of the registered voters of the area described in the petition OR signatures of the owner or owners of the majority in value of the area described in the petition
• Voter ID or date of birth for each registered voter or property owner that has signed the petition

What happens after a petition is submitted?

After a petition is submitted in person or received by email or in the mail, the 45-day clock to review the petition begins. The Clerk will first conduct a facial review of the petition to verify that all required information is present. If information is missing as required by the LGC Chapter 42 Subchapter D, the City Clerk notifies the applicant that the petition is not valid. If all information is present, City staff evaluate the request to ensure the map and description of the area is correct and that requested area is wholly enclosed within the City of Austin’s ETJ. If there are errors with the map or the description of the area or if the area to be released is not wholly enclosed within the City’s ETJ, the petition is processed as not valid and the City Clerk notifies the applicant that the petition does not meet the requirements of the LGC.

If all required items are included with the petition, and the requested property is located wholly within the City of Austin’s ETJ, the City Clerk provides the applicant with a letter notifying them that the requested property is subject to release. City staff will ensure that the property is removed from the City of Austin’s ETJ on all City maps.

If the City does not take timely action as required by LGC Chapter 42 Subchapter D, the property is considered released from the City’s ETJ by operation of law.

Purchase online crash reports for the Austin Police Department jurisdiction with LexisNexis® Police Reports.

Search the APD Incident Report database for public police reports.

Your utility bill includes charges for your City of Austin utility services, which may include electricity, water, wastewater, solid waste, drainage, and street service.

All private haulers that collect, remove, or transport waste, recycling, and/or organic/compost within the City of Austin for a fee must obtain a private hauler license (City of Austin Code 15-6, Article 3).

Owners of Short-Term Rentals (STRs) are required to obtain an operating license annually (Ordinance No. 20160223-A.l). This law applies to all properties (including rooms and guest houses) rented for less than 30 consecutive days.

The Sexual Health Clinic at 15 Waller Street (RBJ Health Center, 1st Floor) provides evaluation, diagnosis, and treatment of sexually transmitted infections. Schedule a clinic appointment online or call 512-972-5430. Clinic hours are 8 a.m. - 12 p.m. and 1 - 5 p.m. Monday through Friday. The fee for examination and treatment is $20, which includes all laboratory testing. NOTE: We can only test for Genital Herpes if you have active symptoms.

 The tuberculosis clinic provides evaluation and treatment of clients for latent and active TB disease.

The department has observed a growing demand for use of City parklands by a variety of private commercial entities. Go to the Commercial Use of Dedicated Parkland web page.

A boarding house is a building that is not a hotel, motel, bed & breakfast, or short-term rental that provides lodging (with meals or compensation) for 16 or more adults. A license is required to operate a boarding house in commercial or residential properties. 

The PARD planning process includes collaboration with community members to identify desired park or facility uses. These plans (formerly called "master plans") include District and Metropolitan Vision Plans, Concept Plans, Facility Plans, and Facility Expansion Plans (Terms and Definitions). PARD staff also reviews other adopted or recognized plans for consistency with the proposed plans.

The Austin Center for Events is a collaborative assembly of agencies designed to streamline special event permitting on public and private property. ACE is anchored by teams from Transportation, Parks, Music, Police, Fire, EMS, Code, ARR, Development Services and partner agencies, and works closely with event organizers to guide them through the permitting process.