Townlake

Watershed Protection Department

Originally called the Drainage Utility, the Watershed Protection Department was established in 1991 to manage the City’s creeks, drainage systems and water quality programs. Our focus is reducing the impact of flooding, erosion and water pollution.

To guide us in spending limited funds, we continue to assess the conditions in our watersheds and use the results to rate the severity of problems and prioritize projects.

We are mostly funded by the drainage fee on your utility bill. Some projects also receive bond or grant funding.

Read the Watershed Protection Annual Report for Fiscal Year 2021

Contact Information

  • Report a drainage problem: 3-1-1
  • 24-Hour Pollution Hotline: 512-974-2550
  • Drainage Charge Billing Questions: 512-494-9400 
  • Floodplain Information Hotline: 512-974-2843
  • One Texas Center , 10th Floor ( Support Services - Finance, IT, Education, Community Engagement, Safety, Administrative) – 512-974-2501
  • One Texas Center, 11th Floor (Planning, Intergovernmental Relations, Environmental Policy and Review, Environmental Monitoring and Compliance) - 512-974-2533
  • One Texas Center, 12th Floor (Office of the Director, Project Design and Delivery, Floodplain Office and Modeling) – 512-974-3158