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Welcome to iSpeak Austin - Austin's language access solution! Here you will find information and resources about language access services provided by the City of Austin.

  • Understand your legal rights to language access services
  • Download iSpeak Austin materials
  • Find resources to help English language learners, immigrants, and refugees
  • View the city's Language Access Policy
  • File a comment/complaint

austin demographicsAustin Demographics

  • Population » 961,855
  • Immigrants/Foreign Born » 192,000
  • Languages spoken » +82
  • Austinites who speak a language other than English at home » 31%
  • Austinites who speak English “less than very well” » 11.4%

Rights  rights

"No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance." Title VI of the Civil Rights Act of 1964

*To view the video with translated subtitles in your language, click the arrow to start play. Click the square square in the bottom right-hand corner to open the video in full screen. Click on the settings wheel. gear wheel Click on Subtitles/CC. Click on Auto-translate and choose your language.

Notice:

Discrimination is Against the Law

The City of Austin complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. The City of Austin does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

The City of Austin’s language access program provides FREE:

Aids/services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages (translation)

If you need these services, email community@austintexas.gov or iSpeakAustin@austintexas.gov or contact the appropriate city department directly.

If you believe the City of Austin or any of its departments has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you may file a grievance with:

Carol Johnson, J.D., M.A.

Civil Rights Officer

Office of Civil Rights | City of Austin

1050 East 11th Street, Suite 200

Austin, Texas 78702

(512) 978-1534

Civilrights@austintexas.gov

You may file a grievance in person, by mail, phone, or email. If you need help filing a grievance, the City of Austin Office of Civil Rights is available to help you.

If you believe that the City of Austin has failed to provide language access services, you can file a grievance through the Comments & Complaints link in the menu on the left-hand side of this page.