The Neighborhood Assistance Center (NAC) provides educational resources and information about Austin Development Services for non-applicant community members. The NAC facilitates communication among residents, community members, neighborhood stakeholders, and other City of Austin departments.

What We Do

The NAC assists non-applicant community members impacted by development within the City of Austin, specifically related to permits, inspections, and other processes within the Austin Development Services.

We empower the community by training with online tools to better understand development within the City of Austin. Examples of these tools include Austin Build + Connect, Property Profile, Community Registry, and Development Tracker.

Our team conducts outreach and engagement to all groups wanting to learn more about the Neighborhood Assistance Center’s capabilities.

The NAC maintains the Community Registry (CR), a database of self-registered neighborhood associations and other community organizations. Stakeholders can get involved with the City of Austin development by participating in active neighborhood associations, homeowner’s associations, and other self-defined community organizations found in the CR. 

Contact the Neighborhood Assistance Center

NAC Email - neighborhoodassistancecenter@austintexas.gov
Phone - 512-974-7219

Request our team to attend your next meeting.

Request a Speaker

Schedule an Appointment:

Expected Appointment Duration: 30 minutes

Additional Resources

City Council

Austin City Council
Council’s public “Message Board”: observe their discussion between meetings; meeting agendas & minutes; contact information

Participate at a City Council Meeting

Code Compliance

Austin Codes & Regulations
Links to all the Austin codes, regulations, rule postings, criteria manuals 

Citizen Connect
Interactive map of code complaints

Code Connect
“Hotline” staffed by experienced code inspectors to help with general code questions, provide resource guidance, escalate issues, and give updates on existing cases (phone & email)

Community Resources

Austin 3-1-1 Information

Austin Police Department (APD) District Representatives
Learn what services they can provide, what APD District are you in, and who is your “DR”

Austin Dispute Resolution
Non-profit community mediation & facilitation services

How to Create a Neighborhood Watch Program

Development Services

Development Process Team
Supports homeowners and small business owners to navigate the development process

Land Development Code: Chapter 25

Municode Library

Notifications & Interested Parties
Types of development cases that require the City to send notices to residents and registered organizations

Online Tools
Easy-to-use list of links to various online resources for understanding development in Austin including AB+C Portal, Property Profile, and various maps

Urban Forest Grant
The Urban Forest Grant strengthens Austin’s urban forest by funding stewardship activities like tree planting, tree care, education, and disease control projects. 

Understanding the Development Process
Learn about the development process in the City of Austin.

Communications

Building Connections
News about Austin Development Services  initiatives, process improvements, opportunities to engage with department team members

Events and Public Meetings
Education opportunities and input sessions for a variety of Austin Development Services topics

Housing & Planning

Understanding Austin's Zoning/Rezoning Process

Neighborhood Planning Program
Neighborhood Plans were implemented from the late 1990s through 2015 in the urban core and Oak Hill

Permitted Use Chart
What uses are allowed in each zoning district 

Vertical Mixed Use (VMU)
Overview of the 2006 optional Vertical Mixed Use overlay ordinance and the requirements/entitlements, if used by applicant