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Service Online Phone Contact

Accident report form

If you are a ground transportation company and need to file an accident report, please fill out and print the form (PDF, 19 KB) and return to the parking division by fax at 512-974-1560 or by mail to 1111 Rio Grande St., Austin TX 78701.

512-974-1563 Transportation

Active solicitations

View a list of active solicitations.

512-974-2500 Finance

ADA training to staff on disability

Disability awareness training called ADAtude is provided in regular orientations for employees and other classes; i.e. employment, evacuation, and effective communication as requested.

512-974-3256 Human Resources

Adopt a pet

Our shelter has more than 500 available cats and dogs every day, so we’re sure to have the right pet for your family. At Austin Animal Center, you can find all breeds, ages, and personality types. 

3-1-1 Animal Services

AFD patch

If you meet the security criteria (PDF, 15KB), please send a copy of your Fire Department ID addressed to our Headquarters location. Only one patch per request, please.

512-974-0130 Fire

AFD permits

The Austin Fire Department is responsible for issuing several different kinds of permits


Alarm administration

The City of Austin has adopted laws regulating the operation of alarm systems. The City of Austin requires an alarm permit for each residence or business that operates an alarm system in the Austin Police Department jurisdiction. The Alarm Permit Ordinance is administered by the City of Austin Development Services Department. 

512-974-5730 Austin 3-1-1

Alcoholic beverage permits

Businesses applying for a liquor license/beer permit from the Texas Alcoholic Beverage Commission are required to obtain the City Clerk's signature on their TABC form after completing the permitting process.

512-974-2210 City Clerk

Alternative sanctions

Alternative sanctions for the Community Court include community service and rehabilitation services. Contact 512-974-4879 for upcoming dates.

512-974-4879 Community Court

APD online crash reports

Purchase crash reports quickly and easily with LexisNexis® Police Reports

En Español

512-974-5499 Police

APD provides free gun locks

APD provides free gun locks to Austin residents for the safety of you and your families.

512-974-5017 Police

APD Ride Along Program

The Police Observer (Ride Along) Program is back and available to the public!  See the APD Ride Along Policy - APD Policy 324. To apply for a ride-along, please fill out one of the applications printable or electronic, and follow these instructions for sending the form. When selecting your date to ride, please keep in mind that it takes 3-4 weeks to get a ride along scheduled. Riders may only ride ONCE per calendar quarter. 

512-974-5017 Police

Apply for cultural arts funding

The Economic Development Department’s Cultural Arts Funding Program supports cultural arts programs for the Austin community by contracting with arts organizations for specific services.

512-974-7700 Economic Growth

Apply for energy efficiency rebates

Are you a homeowner, resident, large or small business owner, or a property manager? Austin Energy offers rebates and incentives that help lower bills and increase energy savings.

512-482-5346 Austin Energy

Apply for the Family Business Loan Program

The Family Business Loan Program is a public-private partnership between the City of Austin, HUD, and participating private lenders to offer low-interest loans to qualified small businesses that are expanding and creating jobs.

512-974-7800 Economic Growth

Artwork donations and loans

The City of Austin is committed to building a collection of high-quality public art for the enjoyment and enrichment of citizens and visitors. This policy outlines the process through which artwork proposals are reviewed and accepted or rejected by the City of Austin. Download the City of Austin Artwork Donation & Loan Policy (PDF).

512-974-7700 Economic Growth

Attend your administrative hearing

If you have an uncorrected code violation, you could receive a written citation for an administrative hearing. You must appear at the hearing and must do so on the date set in the administrative citation.

512-974-9167 Austin 3-1-1

Austin Center for Events

The Austin Center for Events is a collaborative assembly of agencies designed to streamline special event permitting on public and private property. ACE is anchored by teams from Transportation, Parks, Music, Police, Fire, EMS, Code, ARR, Development Services and partner agencies, and works closely with event organizers to guide them through the permitting process.

Austin 3-1-1

Austin-Travis County traffic report

Provides information on active traffic-related incidents reported to Austin Police, Aviation Police, and Travis County Sheriff. Information is updated every five minutes.

3-1-1 Austin 3-1-1