City Services

CapMetro provides bus, rail and paratransit service throughout Austin. For information on schedules and locations, please visit them online at CapMetro.org.

In partnership with the Austin/Travis County Success By Six Coalition, the City works to ensure families have access to high-quality early learning options that meet their needs. Additionally, the City works with Texas Rising Star 4-Star providers through Workforce Solutions Capital Area Child Care Services (CCS) to provide subsidized child care for eligible families. 

Any parent or guardian who suspects their child may have a problem with fire should call the SAFE program coordinator at 512-854-4357.

Send your opinion about the Downtown Austin Community Court directly to us by completing this online Citizen Feedback form.

The Austin City Code and City Charter are available online through the Municode website.

Official distribution memos provide updates and status reports on City issues and programs to the mayor, council, and City staff. View memos online. For memos from before January 2009, contact the City's Media Relations Team.

If you need assistance with a story, please check the list for departmental media contact names, emails, and phone numbers.

Information on City-owned facilities and properties, including maps and other resources, are available here on our website. Additional questions regarding any City-owned parcel of land should be directed to RealEstate@austintexas.gov or 512-974-7090.

Online, searchable archive of selected City of Austin social media resources.

Find the most popular social networks for City departments, services, and initiatives in one spot. 

Claims information is provided to customers for civil judgments and judgment liens owed to the City of Austin. To request information, you may contact staff by email at Claims.COA@austintexas.gov or by phone at 512-974-2910.

Austin Resource Recovery provides cart-based trash and recycling collection services for some small businesses in residential areas that do not require dumpsters. Most businesses, however, choose a private hauler for their landfill trash, recycling or composting services. Additionally, Austin Resource Recovery manages a commercial trash and recycling contract for businesses located in the Downtown Austin Service District.

Call 512-972-5555 or fax 512-972-5772 at any time of day to report a disease. Messages are answered within 15 minutes. For more information, see Epidemiology and Disease Surveillance.

The Community Tree Preservation Division administers the City's tree regulations by performing tree reviews, permitting, and inspections, and implements the Urban Forest Master Plan. The division serves to cultivate a relationship between Austin residents and their trees by fostering a resilient community forest accomplished through an interconnected mix of regulations, outreach, planning, and community partnerships.

The City Clerk's Office has information about filing a conflict of interest with the City.

Businesses and individuals doing business with the City need to file conflict of interest questionnaires with the City Clerk's office when a relevant conflict exists. The filed forms are online for public access.

Outreach facilitates internal and external communications regarding services, initiatives, programs and special notices to Austin’s community of certified firms.

SMBR routinely hosts outreach events and workshops on topics of interest to the minority business community, provides access and free training on the McGraw Hill Online Database, and offers a no-cost membership to the Govology platform. 

Outreach also partners with the Asian Contractors Association, Austin Area Black Contractors Association, US Hispanic Contractors Association and other community organizations to increase awareness and participation of the MBE/WBE program.

The following resources are available for contractors, designers, and consultants:

• Access standards and specifications.
• View all City Code.
• View Current Bid and RFQ Opportunities 
• Average Unit Prices, June 2022

TARA provides assistance to electric utility customers (other than Austin Energy) and gas customers with complaints, questions, and concerns.  Our office strives to mediate complaints to the citizen's satisfaction in a timely fashion, even if the company no longer has a City franchise. We encourage residents to make contact with the utility provider first before contacting our office to escalate the issue.  The normal process is to give the company an opportunity to resolve the complaint before the TARA office escalates.  TARA is only able to escalate consumer issues with the following utility providers: Texas Gas Service, SiEnergy, Centerpoint Energy, ATMOS Energy, Bluebonnet Electric Co-op, Pedernales Electric Co-op, Spectrum, Grande Communications, AT&T, and Google Fiber.

Call 512-974-2999 or via email to file a complaint for one of these services.

Contact DSD Code Compliance and talk to an experienced facilitator who can help you with general code questions, provide resource guidance, and give updates on your existing cases. DSD Code Connect is here to inform, guide, and educate!