City Services

You can easily help area law enforcement agencies in the fight against crime in Austin and Travis County by submitting an anonymous crime tip online.

CapMetro provides bus, rail and paratransit service throughout Austin. For information on schedules and locations, please visit them online at CapMetro.org.

Want to apply to obtain a Charter Bus Service Permit for all vehicles with a passenger capacity of 16 or more? Complete and submit a Charter Bus Service Permit application.

Need a new, renewal or amended chauffeur's permit? Complete and submit a Chauffeur Permit application (PDF).

In partnership with the Austin/Travis County Success By Six Coalition, the City works to ensure families have access to high-quality early learning options that meet their needs. Additionally, the City works with Texas Rising Star 4-Star providers through Workforce Solutions Capital Area Child Care Services (CCS) to provide subsidized child care for eligible families. 

Any parent or guardian who suspects their child may have a problem with fire should call the SAFE program coordinator at 512-854-4357.

Send your opinion about the Downtown Austin Community Court directly to us by completing this online Citizen Feedback form.

The Austin City Code and City Charter are available online through the Municode website.

Official distribution memos provide updates and status reports on City issues and programs to the mayor, council, and City staff. View memos online. For memos from before January 2009, contact the City's Media Relations Team.

If you need assistance with a story, please check the list for departmental media contact names, emails, and phone numbers.

Information on City-owned facilities and properties, including maps and other resources, are available here on our website. Additional questions regarding any City-owned parcel of land should be directed to RealEstate@austintexas.gov or 512-974-7090.

Online, searchable archive of selected City of Austin social media resources.

Online version of the City of Austin's organizational chart (PDF), with departmental reporting structure.

Find the most popular social networks for City departments, services, and initiatives in one spot. 

Claims information is provided to customers for civil judgments and judgment liens owed to the City of Austin. To request information, you may contact staff by email at Claims.COA@austintexas.gov or by phone at 512-974-2910.

Austin Resource Recovery provides cart-based trash and recycling collection services for some small businesses in residential areas that do not require dumpsters. Most businesses, however, choose a private hauler for their landfill trash, recycling or composting services. Additionally, Austin Resource Recovery manages a commercial trash and recycling contract for businesses located in the Downtown Austin Service District.

Call 512-972-5555 or fax 512-972-5772 at any time of day to report a disease. Messages are answered within 15 minutes. For more information, see Epidemiology and Disease Surveillance.

The Community Tree Preservation Division administers the City's tree regulations by performing tree reviews, permitting, and inspections, and implements the Urban Forest Master Plan. The division serves to cultivate a relationship between Austin residents and their trees by fostering a resilient community forest accomplished through an interconnected mix of regulations, outreach, planning, and community partnerships.

The City Clerk's Office has information about filing a conflict of interest with the City.

Businesses and individuals doing business with the City need to file conflict of interest questionnaires with the City Clerk's office when a relevant conflict exists. The filed forms are online for public access.