City Services

The Labor Relations Office interprets components of the agreements to initiate new procedures or policies, audits compliance with the agreements and alerts management of any critical issues. SeePublic Safety Labor Agreement Compliance for additional information.

Land Development Information Services (LDIS) provides development consulting services and business-related permitting services. They will answer your questions and make sure you are knowledgeable about the procedures and requirements that apply to your project. Previously known as the Development Assistance Center (DAC), the unit was renamed in summer 2022 to better reflect the team's role in the development process.

The Land Management team assists customers with obtaining rights for the use of City right-of-way and easements (streets, sidewalks, alleys, public utilities) through a variety of means depending on the project. These include license agreements (for streetscapes, retention systems, and tower cranes), easement releases, right-of-way encroachments, and right-of-way vacations.

The Land Use Review Division reviews and permits site plan and subdivision applications for compliance with Chapters 25 and 30 of the Land Development Code. 

The Repeat Offender Program (ROP) was created in 2013 as a rental registration program for properties with multiple code violations. The intent of City Council in passing this ordinance and its amendment (Ordinance No. 20130926-012 (en español); Ordinance No. 20141120-003) was to ensure Austin renters are living in properties that meet minimum health and safety standards, as defined by the International Property Maintenance Code (IPMC).

You can read the 2020 Repeat Offender Program Audit Report in both English and in Spanish.

Do you wish to license encroachments in a drainage easement? Please email us with a request for information before submitting an application for the license agreement. Call Right-of-Way Management at 512-974-1150 for an application.

Owners of Short-Term Rentals (STRs) are required to obtain an operating license annually (Ordinance No. 20160223-A.l). This law applies to all properties (including rooms and guest houses) rented for less than 30 consecutive days.

Lobbyists must register with the City Clerk’s office. The office keeps a list of all registered lobbyists and their clients available for public use.