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Service Online Phone Contact

Park Viewer

The City of Austin has developed a parks viewer using Geographical Information System (GIS) mapping technology that allows you to find parks and facilities in Austin. See a map in street or aerial view of a park by selecting the "streets" or "imagery" button in the top right corner. For additional features, select the "Menu" button in the middle of the screen.

Yes
3-1-1 Parks and Recreation

Parking Services

View the Parking Division services to find information about valet parking, chauffeur permits, limousine and taxicab permits and ground transportation services.

No
3-1-1 Transportation

Parks Classes and Program Registration

The Austin Parks and Recreation Department provides an online class schedule. You may search the site by location or by category and sort to find a particular program.

Yes
512-974-4040 Austin 3-1-1

Pay Online

Get quick access to a number of departments and services that you can pay online. 

No
3-1-1 Austin 3-1-1

Payment Calculator for the Regional Stormwater Management Program

Potential applicants to the RSMP can use the Single Family Developments Calculator or the Commercial and Multi-Family Developments Calculator to estimate the required participation payment for a particular project. If you have questions, please send an email to the RSMP Team with "RSMP Payment Calculator Question" in the subject line. Note: Calculators are temporarily unavailable. Please request a calculation when you submit your RSMP Feasibility Meeting Request Form. We apologize for the inconvenience!

No
512-974-2501 Watershed Protection

Payment Options and Credits

No
512-974-4800 Municipal Court

Pedestrian Hybrid Beacons

PHBs are pedestrian activated warning devices. The beacon consists of two red lights above a single yellow light. The beacon head is "dark" or unlit until a pedestrian activates the device.

No
3-1-1 Transportation

Performance Measures

Search and review the performance measure data tracked by City departments.

Yes
3-1-1 Austin 3-1-1

Permitted Use Chart

The Permitted Use Chart is a table of permitted, conditional, and prohibited uses for your residential or commercial property. You can download the document or access the instructions on how to use it.

No
512-974-6370 Planning

Personnel Grievances

The ombudsperson serves as a neutral third-party to provide assistance to resolve non-civil service employee personnel action grievances, workplace environment issues and other human resources-related matters. See Ombudsman Process for additional information.

No
3-1-1 Labor Relations

Plan Room Services

SMBR's Plan Room provides hard copies of plans and drawings from the City of Austin and other local public and private entities.  Our Plan Room also provides access and free training on the McGraw Hill Online Database.

No
512-974-7799 Small and Minority Business

Police Reports

In most cases, the public portion of police reports can be obtained from the APD Incident Report Database. For all other questions or information regarding the purchase of police reports, traffic collision reports, and open records requests, please call 512-974-5212 or 512-974-5499. Report Sales new hours of operation are Monday through Friday, 8:30 a.m. - 4 p.m.

Yes
512-974-5407 Police

Proclamation Request

The City is pleased to recognize the people, programs and events that make Austin unique by issuing proclamations and other recognitions. Request a proclamation

Yes
512-974-2535 City Clerk

Provide Closed Captioning and Interpreter Services

The ADA Coordinator assists in determining eligibility and appropriate accommodations for employees. She also direct citizens in proper procedures for obtaining needed information for accommodating clients and employees.

No
512-974-3256 Human Resources

Public Notices

The City Clerk will post public notices, including Rule Postings, Election Notices, Firefighters', Police Officers' and EMS Personnel Civil Service Commission Notices, and other public notices. See Public Notices.

No
512-974-2210 City Clerk

Public Records Access - Online Document Search

 Use this page to access public records found in the Office of the City Clerk including Council-Approved Records and Municipal Election Documents.

Yes
512-974-2210 City Clerk

Public Records Keyword Search

Use this resource to access public records found in the Office of the City Clerk including council-approved records, municipal election documents and municipal utility district documents.

Yes
3-1-1 City Clerk

Public Safety Labor Agreement Training

The Labor Relations Office trains city staff and management on the proper interpretation of the components of labor agreements to ensure compliance and on grievance procedures.

No
3-1-1 Labor Relations

Purchasing Policies and Programs

Access the Austin Finance Online Policies and Programs page  to find vendor policies, rules and ordinances.

Yes
512-974-2500 Finance

Purchasing Services

Information on services provided by the Purchasing Office can be found on the City's Austin Finance Online website.

No
512-974-2500 Finance