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Service Online Phone Contact

Parking services

View the Parking Division services to find information about valet parking, chauffeur permits, limousine and taxicab permits and ground transportation services.

No
3-1-1 Transportation

Parks and facility planning

The PARD planning process includes collaboration with community members to identify desired park or facility uses. These plans (formerly called "master plans") include District and Metropolitan Vision Plans, Concept Plans, Facility Plans, and Facility Expansion Plans (Terms and Definitions). PARD staff also reviews other adopted or recognized plans for consistency with the proposed plans.

No
Parks and Recreation

Parks and Recreation jobs

Our team creates diverse programs and experiences in sustainable natural spaces and public places and offers essential support and maintenance services.

No
Parks and Recreation

Pay a utility bill

Your utility bill includes charges for your City of Austin utility services, which may include electricity, water, wastewater, solid waste, drainage, and street service.
No

Pay DSD Code fees

View payment options ONLY to the Austin Code Department. For payments to other departments, contact that department directly.

No
Code Compliance

Pay online

Get quick access to a number of departments and services that you can pay online

Yes
3-1-1 Austin 3-1-1

Payment Calculator for the Regional Stormwater Management Program

Potential applicants for the Regional Stormwater Management Program can use the locked spreadsheet below to estimate the required participation payment for a particular project. Please refer to the instructions tab for information on how to complete the calculator. If you have questions, please email the RSMP team.

No
512-974-2501 Watershed Protection

Pedestrian hybrid beacons

PHBs are pedestrian activated warning devices. The beacon consists of two red lights above a single yellow light. The beacon head is "dark" or unlit until a pedestrian activates the device.

No
3-1-1 Transportation

Performance measures

Search and review the performance measure data tracked by City departments.

Yes
3-1-1 Austin 3-1-1

Personnel grievances

The ombudsperson serves as a neutral third-party to provide assistance to resolve non-civil service employee personnel action grievances, workplace environment issues and other human resources-related matters. See Ombudsman Process for additional information.

No
3-1-1 Labor Relations

Police reports

In most cases, the public portion of police reports can be obtained from the APD Incident Report Database. For all other questions or information regarding the purchase of police reports, traffic collision reports, and open records requests, please call 512-974-5212 or 512-974-5499. 

Yes
512-974-5407 Police

Proclamation request

The City is pleased to recognize the people, programs, and events that make Austin unique by issuing proclamations and other recognitions. NOTE:  Requests made through the Proclamation and Recognition Request Form are for recognitions by the City of Austin mayor, not the State of Texas and its governor. Go to the Office of the Texas Governor's I Need Assistance form to request proclamations from the State of Texas (select "Ceremonial Items" in the Issue field).

Yes
512-974-2555 City Clerk

Provide closed captioning and interpreter services

The ADA Coordinator assists in determining eligibility and appropriate accommodations for employees. She also direct citizens in proper procedures for obtaining needed information for accommodating clients and employees.

No
512-974-3256 Human Resources

Public notices

The City Clerk will post public notices, including Rule Postings, Election Notices, Firefighter, Police Officer, and EMS Personnel Civil Service Commission Notices, and other public notices.

No
512-974-2210 City Clerk

Public participation at Council meetings

The public can participate in a council meeting in two ways – through general public communication or by speaking on specific agenda items.

No
512-974-2210 City Clerk

Public records search

Use this resource to access public records found in the Office of the City Clerk including council-approved records, municipal election documents, and municipal utility district documents.

Yes
512-974-2210 City Clerk

Public safety labor agreement training

The Labor Relations Office trains city staff and management on the proper interpretation of the components of labor agreements to ensure compliance and on grievance procedures.

No
3-1-1 Labor Relations

Purchasing policies and programs

Access the Austin Finance Online Policies and Programs page  to find vendor policies, rules and ordinances.

Yes
512-974-2500 Finance

Purchasing services

Information on services provided by Central Procurement can be found on the City's Austin Finance Online website.

No
512-974-2500 Finance