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Search for code complaint cases

Citizen Connect is a new online tool (replacing Austin Code & Permit Tracker) which allows searches of complaint cases by address, case number or various region filters.

Code Compliance

Share your ideas online about improving Austin

Bring your valued voice to the table about a number of topics and initiatives.

3-1-1 Austin 3-1-1

Short-Term Rental License Program

Owners of Short-Term Rentals (STRs) are required to obtain an operating license annually (Ordinance No. 20160223-A.l). This law applies to all properties (including rooms and guest houses) rented for less than 30 consecutive days.

Code Compliance

Sidewalk Cafes and Street Patios

If you are operating a business and would like to place a temporary seating area or other appurtenances on the sidewalk or parking in front of your building, this is the permit you will need.  Permittable businesses include retail store or a property associated with a cocktail lounge, restaurant, or food sales use.  Read “Sidewalk Café Considerations” for a list of specific types of work (coming soon!).

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Sidewalk Cafe Application Fees Sidewalk Cafe Handbook
Street Patio Handbook Contacts Checklist - coming soon!

What do I need to know before applying for my Sidewalk Cafe Permit?

  • You must provide the following documents:
    • Fully completed and notarized application
    • Insurance
      • For sidewalk cafes where alcohol will be served, the business must also provide liquor liability insurance set at $1,000,000
    • Bond
    • Provide proof of property ownership (warranty deed or deed of trust)
    • Fee Title Owner of the Real Property Authorization Form (see application)
    • Adjacent Property Owner/Tenant Contact Information (see application)
      • Applies to the ground-floor retail businesses on either side of your business
    • Copy of TABC permit (for businesses where alcohol will be served)
    • Construction documents. These must include:
      • Location and context plan
      • Detailed site plan drawn to scale, or showing dimensions of furnishings to back of curb, door opening, property lines, and existing utility openings such as valves, manhole lids, hydrants, etc., provide utility name or type if known
      • Elevations
      • Construction details
      • Detailed fencing plan (if applicable)
      • Detailed description and photos of all items to be placed in the right of way
        • A print-out of furnishings from online retailers will be acceptable if it provides a photograph and a detailed description of the item
    • Three photographs (prior to café installation):
      • One photo from across the street
      • One photo from each end of the proposed Sidewalk Café/Street Patio
    • Historic and Landmark Districts Approval, if located in the following corridors:
      • 6th Street from IH 35 to Lavaca Street
      • Trinity Street from 6th to 7th Street
      • 5th Street from Neches to Red River
      • Send the drawing of the proposed site plan and photo of existing site to the Historic Preservation Office preservation@austintexas.gov
    • Walk of Stars Association Approval, if located in the following corridors:
      • 6th Street from IH 35 to Congress Avenue
      • Trinity Street from Cesar Chavez Street to 6th Street
      • Send the drawing of the proposed site plan and photo of existing site to Bob Woody, President of the Walk of Stars Association, bobewoody@gmail.com, 512-658-2491
  • If the above requirements have been met, ROW will:
    • Notify adjacent businesses
    • Coordinate a review of the construction documents with the Area Transportation Engineer, Utility Coordination Associates, and Urban Design Reviewers.  Points that will be reviewed include:
      • Vehicular and pedestrian traffic
      • ADA clearances
      • Utility locations
      • Street design standards
  • Allow up to 30 days for review and approval of the construction documents
  • Pay the annual fees
    • Permit may be obtained for a duration of one up to five years


How do I apply for a Sidewalk Cafe Permit?

Read “How to Apply for Permits on the ABC Website”.  Apply for permit at ABC.  Provide the following:

  • Description: Who, What, When, Where, Why, How
    • Example: Restaurant requests sidewalk space in front of business and two adjacent parking spaces (Pay station number PS1111).  It will include 22 chairs, 22 tables, 30 planters, 11 benches.
  • Attach the fully completed and notarized Sidewalk Cafe Application


How do I renew my Sidewalk Cafe Permit?

Apply for renewal via SmartSheet.  Provide the following:

512-974-1150 Transportation

Sidewalk Repair

Notice a sidewalk in need of repair? Would you like to request that a new sidewalk be added in your area? The Public Works Department is here to help keep our city safe for pedestrians and would like your input. Contact 3-1-1 for details.

3-1-1 Public Works

Sign Up for the Music & Entertainment Division Newsletter!

The Music & Entertainment Division Newsletter brings you important Division and Austin music news each month.

974-7849 Economic Growth

Small Cell Permitting

Small Cell facilities are low-powered antennas that provide cellular and data coverage to smaller geographic areas, supplementing the larger cellular network and improving service for wireless customers.

Austin 3-1-1

SMBR Outreach

Outreach facilitates department communications regarding services, key initiatives, and special notices. 

See SMBR Outreach programs.

512-974-7677 Small and Minority Business

Smoking Violations

Smoking in public places is prohibited in Austin.  To report violations, call 3-1-1 or complete the Smoking in Public Places Online Complaint Form.  Reports can be made anonymously.

3-1-1 Health

Social services at neighborhood centers

The Neighborhood Centers can help low- and moderate-income families in need with free services, including food assistance, job search help, health screenings, fans, and more.

512-972-5000 Health

Special Event Temporary Ground Transportation Permit - CHARTER BUS

To add temporary, additional vehicles to an already existing/permitted charter bus fleet to operate during a special event in Austin, you will need one of these permits. The City Code limits the additional vehicles to 100% of the already exiting/permitted fleet. Click here to download the application

512-974-1551 Austin 3-1-1

Spill Response

Staff in the Spill Response Program respond to citizen pollution complaints and spills that threaten our creeks or water bodies, 24 hours a day, seven days a week. 512-974-2550

512-974-2550 Watershed Protection

Street Banners

Community groups and event organizers use Street Banners as a cost-effective, high-impact, place-based tool for engaging the public, promoting events, raising awareness, and communicating key messages.

311 Transportation

Street Name Changes

The street name change process involves submittal of an application, payment of a non-refundable processing fee, property owner and governmental entity notifications, and approval from the Austin City Council in the form of an ordinance.

3-1-1 Austin 3-1-1

Street Repair

Did you recently swerve to avoid a pothole? Have you noticed a street in need of maintenance? Contact 3-1-1 to report the issue, and the Public Works Department will take care of it.

3-1-1 Public Works

Submit an IPM Plan

Developers If an IPM plan is required, developers should be informed during the development review process. It is then their responsibility to submit, and comply with, a plan. If the land is then sold, it is their responsibility to communicate the need for the new land owner to abide by the plan.

Homeowners If you own an individual parcel of land that requires a site plan review and no developer or previous owner has submitted an IPM plan, then it is your responsibility to do so.

512-974-2581 Watershed Protection

Swimming Lessons and Instruction

Swim lessons are available for students ages 6 months to adult. Lifeguard training classes are available for persons 15 years of age and older, while water safety instructor training classes are available for persons 16 years of age or older who wish to apply to work for the Aquatic Division.

Contact the Aquatics Office at 512-974-9330 for more information.

512-974-9331 Parks and Recreation

Swimming Pool or Spa Inspections

Public and semi-public pools and spas must be inspected and issued a permit. Complete a Permit and Plan Review Application or call 512-978-0300 for more information.

512-978-0300 Health