City of AustinFOR IMMEDIATE RELEASE
Travelers are invited to share their AUS experiences via online and in-person survey
Austin, TX - Austin-Bergstrom International Airport (AUS) is embarking on a new era of transformation through the Journey With AUS airport expansion and development program. Journey With AUS projects will deliver improvements to not only address today's record-breaking number of travelers, but also prepare for future passenger growth in the decades to come.
AUS is committed to delivering an improved passenger experience for all AUS travelers by prioritizing people-driven design. To achieve this, AUS invites travelers to take a survey that launched today that will help the multi-disciplinary teams working on the midfield concourse project. Survey responses will be used to create passenger profiles that capture the typical AUS traveler. These passenger profiles will help inform design standards, which will be used to design and eventually build the midfield concourse.
The midfield concourse is one of several Journey With AUS projects that will support the rapidly growing airline activity and passenger volume growth. It is currently in the pre-design and envisioning stage of its’ project lifecycle. The midfield concourse will be constructed in the middle of the current airfield, connect to the Barbara Jordan Terminal by an underground tunnel, and be expandable for future growth. Timelines for design, construction and opening of the new concourse facility are still in development, as are project costs.
"We are committed to delivering an exceptional experience for every traveler, whether they are departing, arriving, or connecting through AUS,” said Ghizlane Badawi, Chief Experience and Performance Officer. “Our goal is to prioritize passenger safety, while creating experiences that foster comfort, excitement, and confidence throughout their journey."
In-person surveys will be conducted throughout the Barbara Jordan Terminal on Wednesday, June 28 and Thursday, June 29, 2023, throughout most daytime travel hours. Passengers not traveling through AUS on these days, but who have passed through AUS in 2023 are also encouraged to take the online survey. The online survey will be open from June 28 - July 7, 2023 and requires less than 10 minutes to complete. The survey can be accessed through this link.
Comprehensive and honest passenger feedback will help shape the present and future of AUS. The survey will collect valuable information from passengers, seeking insights into the airport's existing strengths, specific areas that can be improved, and aspirations for its future development.
For more information about the Journey With AUS program, please visit, AustinTexas.gov/AUSjourney.