General Information, Customer Service, and Assistance
The airport's 24/7 customer service phone number is 512-530-2242.
Email: airportinfo@FlyAustin.com
Monitored Monday through Friday from 8 a.m. to 4 p.m.
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Lost & Found
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The airport's lost and found number is 512-530-LOST (5678). If you leave a message, please leave your name, contact phone number and a brief description of the lost item.
For items left at the TSA security checkpoint, contact TSA Lost and Found at 512-386-2015.
For items left on the plane or lost checked luggage, please contact your airline.
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Media Inquiries and Interview Requests
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The airport's Media Relations Team and Public Information Office can be reached at 512-715-4287. All media inquiries for information or interviews with airport officials must be directed to the Austin-Bergstrom International Airport (AUS) Public Information & Marketing Division. Interviews are not provided after hours, on holidays, or on weekends except in the case of emergencies.
If your call goes to voicemail, please leave a clear message and a Public Information Officer will get back to you as soon as possible.
Email: AUSmedia@FlyAustin.com
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Commercial and Revenue Opportunities
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Please contact the AUS Properties team to inquire about commercial and revenue business opportunities
Email: ABIA.Property@flyaustin.com
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Airport Noise
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To submit a noise complaint to AUS, please provide the following information:
Name Address
Email: AUSNoiseOffice@flyaustin.com
- Date and time of noise event
- Nature of the noise event (increased frequency, low flyover, helicopter, unusually loud, etc.)
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Airport Ambassador Volunteer Program
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Interested individuals may call 512-530-6302.
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Americans with Disabilities Act (ADA) Compliance
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Contact the Austin-Bergstrom International Airport via email if you wish to file a Title VI complaint, compliment or comment either by submitting an ADA compliance issue form or emailing AUS.ADA@FlyAustin.com.
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Airport Speaker and Presenter Requests
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Thank you for considering the airport for a speaking engagement! Please send your requests with date, time, location, requested topic and any other important details to CommunityAffairs@FlyAustin.com.