General Information, Customer Service, and Assistance
The airport's 24/7 customer service phone number is 512-530-2242.
Email: airportinfo@FlyAustin.com
Monitored Monday through Friday from 8 a.m. to 4 p.m.
- Lost & Found
-
The airport's lost and found number is 512-530-LOST (5678). If you leave a message, please leave your name, contact phone number and a brief description of the lost item.
For items left at the TSA security checkpoint, contact TSA Lost and Found at 512-386-2015.
For items left on the plane or lost checked luggage, please contact your airline.
- Media Inquiries and Interview Requests
-
AUS has a Public Information Office team to support reporters, journalists and members of the media who want to cover the airport. If you are new to covering AUS, please take a look at our AUS Media Guide, which shares information on:
- How to reach AUS
- Where to park
- Live shots + broadcasting access
- Airport emergencies
- Security protocols
- Contact information for airport partners (airlines, federal agencies, etc.)
If you need airport information, a statement or have an interview request, please reach out to the Public Information Office at 512-715-4287 or AUSMedia@FlyAustin.com. Our Public Information Officers are available for interviews, fielding inquiries and airport site visits Monday through Friday, 9 a.m. - 5 p.m.
For breaking news after hours, please call the media line, leave a message with your inquiry and a Public Information Officer will get back to you as soon as possible.
Email: AUSmedia@FlyAustin.com
- Commercial and Business Opportunities
-
Please contact the AUS Properties team to inquire about commercial, revenue and business opportunities
- Airport Noise
-
To submit a noise complaint to AUS, please provide the following information:
Name Address
Email: AUSNoiseOffice@flyaustin.com
- Date and time of noise event
- Nature of the noise event (increased frequency, low flyover, helicopter, unusually loud, etc.)
- Airport Ambassador Volunteer Program
-
Interested individuals may call 512-530-6302.
- Americans with Disabilities Act (ADA) Compliance
-
Visit our Americans with Disabilities Act & Title VI page to learn more about filing an ADA or Title VI complaint, compliment or comment or email AUS.ADA@FlyAustin.com.
- Airport Speaker and Presenter Requests
-
Interested in having the airport come speak to your students, community group or organization? Click here to fill out our speaker request form.