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General Information, Customer Service, and Assistance

The airport's 24/7 customer service phone number is 512-530-2242.

Email: airportinfo@FlyAustin.com
Monitored Monday through Friday from 8 a.m. to 4 p.m.


Lost & Found

The airport's lost and found number is 512-530-LOST (5678). If you leave a message, please leave your name, contact phone number and a brief description of the lost item.

For items left at the TSA security checkpoint, contact TSA Lost and Found at 512-386-2015.

For items left on the plane or lost checked luggage, please contact your airline.

Media Inquiries and Interview Requests

The airport's Media Relations Team and Public Information Office can be reached at 512-715-4287. All media inquiries for information or interviews with airport officials must be directed to the Austin-Bergstrom International Airport (AUS) Public Information & Marketing Division. Interviews are not provided after hours, on holidays, or on weekends except in the case of emergencies. 

If your call goes to voicemail, please leave a clear message and a Public Information Officer will get back to you as soon as possible.

Email: AUSmedia@FlyAustin.com

Visit our Newsroom page for more media resources.

Commercial and Revenue Opportunities  

Please contact the AUS Properties team to inquire about commercial and revenue business opportunities

Email: ABIA.Property@flyaustin.com

Airport Noise

To submit a noise complaint to AUS, please provide the following information:

Name Address

 

Email: AUSNoiseOffice@flyaustin.com

  • Date and time of noise event
  • Nature of the noise event (increased frequency, low flyover, helicopter, unusually loud, etc.)

 Airport Ambassador Volunteer Program

Interested individuals may call 512-530-6302.

Email:  volunteeratabia@FlyAustin.com

Americans with Disabilities Act (ADA) Compliance

Contact the Austin-Bergstrom International Airport via email if you wish to file a Title VI complaint, compliment or comment either by submitting an ADA compliance issue form or emailing AUS.ADA@FlyAustin.com.

Airport Speaker and Presenter Requests

Thank you for considering the airport for a speaking engagement! Please send your requests with date, time, location, requested topic and any other important details to AirportEngagement@FlyAustin.com.

We welcome your suggestions, compliments or criticism about the airport and website. AUS will respond as quickly as we can!