screen capture of Kerry Watson Volunteer
Click on the image or here to watch the Ambassador Volunteer Program video


photo volunteer

Mission Statement:

Airport Ambassadors is a volunteer organization designed to provide exceptional customer service to airport passengers and visitors. Volunteers offer assistance to customers in need of guidance or information.


  • Welcome and assist visitors to Austin-Bergstrom International Airport
  • Provide a professional, courteous image to passengers and visitors, leaving them with the knowledge that AUS is friendly and hospitable part of the Austin community.
  • Work with Department of Aviation staff members providing passengers and visitors with accurate and timely airport, Austin, and regional information.

Volunteer Qualifications:

  • Friendly, outgoing personality
  • Must be at least 18 years of age
  • Ability to approach and communicate clearly in English and comfortably articulate with a wide diversity of individuals.
  • Ability to interact with fellow volunteers and work in a team environment
  • A willingness to learn about all aspects of the Airport and be informed about tourist and cultural offerings in the Austin region.
  • Be flexible and able to adapt to fluctuating passenger demands and airport changes.
  • Reliability – a minimum commitment of 4 hours per week.
  • Dedication – commit at least 6 months to the program after training.
  • Be physically able to perform the duties of the job.
  • Be committed to providing exceptional customer service.
  • Punctuality
  • Enthusiasm

photo volunteers

Volunteer Days and Times Needed:

Sunday - Saturday:

9:00 a.m. - 1 p.m.

1:00 p.m. - 5:00 p.m.

5:00 p.m. - 9:00 p.m.


To be considered as a volunteer, applicants must first complete a 10 year back ground check to have access to secured areas in the terminal. 

Volunteer Duties:

  • Respond to inquiries in a positive, professional manner.
  • Use the volunteer manual and other reference materials to direct passengers appropriately and accurately.
  • Provide directions to and from the airport to local tourist attractions and landmarks
  • Provide information on accessing airport services and navigating the terminals and airport grounds.
  • Assist travelers in the use of the digital courtesy phone
  • Keep accurate records of all services and information provided (tally sheets)
  • Stock supplies and brochures/maps in the appropriate racks.
  • Be alert to airport changes; read updates before starting every shift; inform staff when changes occur.
  • Project a warm, friendly, and hospitable impression of the Airport and the City of Austin

Volunteer Benefits:

  • Discounts on airport concessions
  • Free Airport parking (for work or vacation)
  • Free Cap Metro I-Ride cards for volunteers wishing to use the system for commuting to/from volunteering
  • Special recognition/social functions with fellow volunteers
  • The satisfaction that comes with helping other

Volunteer Commitments:

  • Attend a 2 hour comprehensive interview/orientation session
  • Attend a minimum of 16 hours training with staff/volunteers before working a shift alone.
  • A commitment to teamwork
  • Volunteer at least 4 hours a week
  • Be flexible and reliable
  • Volunteer at least 6 months after training.

Volunteer Attire:

  • Airport Volunteer shirt provided by the AUS Information Program
  • Blue or black pants or skirt (provided by volunteer)
  • Comfortable closed-toe shoes (provided by volunteer)
  • Volunteer airport badge (provided by AUS)
  • A welcoming smile

For More Information:

AUS Volunteer Programs are adding qualified individuals. Interested individuals may contact the Visitor Information Center Supervisor for more information at or call 512-530-6302.