AUS Ambassador program graphic depicts a volunteer smiling and information about the program, including contact information: 512-530-2242

The AUS Airport Ambassadors program is a volunteer organization designed to provide exceptional customer service to airport passengers and visitors. Volunteers offer assistance to customers in need of guidance or information.


  • Welcome and assist visitors to Austin-Bergstrom International Airport.
  • Provide a professional, courteous image to passengers and visitors, leaving them with the knowledge that AUS is a friendly and hospitable part of the Austin community.
  • Work with Department of Aviation staff members providing passengers and visitors with accurate and timely airport, Austin, and regional information.
Ambassador Qualifications
  • Must be at least 18 years of age.
  • Ability to approach and communicate clearly in English and comfortably articulate with a wide diversity of individuals.
  • To be considered as a volunteer, applicants must first complete a 10-year background check to have access to secured areas in the terminal. 
  • Friendly, outgoing personality.
  • Ability to interact with fellow volunteers and work in a team environment.
  • A willingness to learn about all aspects of the airport and be informed about tourist and cultural offerings in the Austin region.
  • Be flexible and able to adapt to fluctuating passenger demands and airport changes.
  • Reliability – a minimum commitment of 4 hours per week.
  • Dedication – commit at least 6 months to the program after training.
  • Be physically able to perform the duties of the job.
  • Be committed to providing exceptional customer service.
  • Punctuality.
  • Enthusiasm!
Ambassador Dates & Times

Sunday - Saturday:

9:00 a.m. - 1 p.m.

1:00 p.m. - 5:00 p.m.

5:00 p.m. - 9:00 p.m.

Ambassador Requirements & Commitments 


  • Respond to inquiries in a positive, professional manner.
  • Use the volunteer manual and other reference materials to direct passengers appropriately and accurately.
  • Provide directions to and from the airport to local tourist attractions and landmarks
  • Provide information on accessing airport services and navigating the terminals and airport grounds.
  • Assist travelers in the use of the digital courtesy phone. 
  • Keep accurate records of all services and information provided (tally sheets).
  • Stock supplies and brochures/maps in the appropriate racks.
  • Be alert to airport changes; read updates before starting every shift; inform staff when changes occur.
  • Project a warm, friendly, and hospitable impression of the airport and the City of Austin.


  • Attend a 2 hour comprehensive interview/orientation session.
  • Attend a minimum of 16 hours of training with staff/volunteers before working a shift alone.
  • A commitment to teamwork.
  • Volunteer at least 4 hours a week
  • Be flexible and reliable.
  • Volunteer at least 6 months after training.
  • Wear the Ambassador uniform while volunteering:
    • Ambassador shirt provided by AUS Guest Services
    • Blue or black pants or skirt (provided by volunteer)
    • Comfortable, closed-to shoes (provided by volunteer)
    • Volunteer airport bade provided by AUS
    • A welcoming smile



Ambassador Benefits
  • Discounts on airport concessions.
  • Free Airport parking (for work or vacation). 
  • Free Cap Metro I-Ride cards for volunteers wishing to use the system for commuting to/from volunteering.
  • Special recognition/social functions with fellow volunteers. 
  • The satisfaction that comes with helping other

For More Information:

AUS Volunteer Programs are adding qualified individuals. Interested individuals may contact the Visitor Information Center Supervisor for more information at or call 512-530-6302.