The Austin-Bergstrom International Airport is committed to a policy of nondiscrimination in providing access to public services, programs, and activities.
Title VI of the Civil Rights Act of 1964 and related statutes ensures that no person shall, on the grounds of race, color, or national origin, sex, creed, disability, or age be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving Federal financial assistance.
In accordance with the Americans with Disabilities Act (ADA), the airport was designed to be free of any architectural barriers to our diverse traveling population. We provide technology on our website allowing users to fully customize their online experience to suit their individual needs.
Americans with Disabilities Act (ADA) Complaint Process
The Americans with Disabilities Act (ADA) protects individuals from discrimination on the basis of disability in the services, activities, programs, benefits, and/or facilities of Austin-Bergstrom International Airport. This Complaint Process is established to meet the requirements of the ADA, and to provide a process to ensure better service to all customers using the airport facilities. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, benefits, or facilities of Austin-Bergstrom International Airport, tenants, or service providers. The complaint should be in writing and contain information about the alleged discrimination, including name, address, and phone number of the Complainant, date, and description of the problem.
To file your Complaint use this ADA Complaint Web Form or this ADA Complaint PDF Form. Alternate means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities, upon request. A separate ADA Complaint Form should be filed for each alleged act of discrimination. The complaint should be submitted by the Complainant, or his/her designee, as soon as possible but no later than sixty (60) days after the alleged violation to:
Austin-Bergstrom International Airport
ATTN: ADA Coordinator
3201A Presidential Blvd
Austin, TX 78719
Email: AUS.ADA@FlyAustin.com
- Complaint Process
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The complaint is filed using the ADA Complaint Form. Within fifteen (15) calendar days of receipt of the complaint, a letter acknowledging receipt of the complaint will be transmitted to the Complainant by the ADA Coordinator. The ADA Coordinator will work with appropriate Airport personnel to investigate the complaint for resolution. Within thirty (30) calendar days after receipt of the complaint, the ADA Coordinator will contact or meet with the Complainant to discuss the complaint and the possible resolution.
NOTE: If the Complainant needs access assistance, such as a sign language interpreter, or needs alternate means to file a complaint, such as a personal interview or by tape recording, please contact the office of the Airport’s ADA Coordinator at (512) 530-6364 or send an email to AUS.ADA@FlyAustin.com. Please be advised that the ADA Coordinator may need a minimum of one (1) week's notice to accommodate such a request.
- Resolution of Complaint
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The ADA Coordinator will attempt to resolve complaints within thirty (30) calendar days unless the factual investigation or complexity of the complaint necessitates additional resolution time. Unless additional time is required, within thirty (30) calendar days after communicating with the Complainant, the ADA Coordinator shall notify the Complainant in writing or, when requested, in an alternate format, of the results of the investigation and options for substantive resolution of the complaint.
The response will generally contain the following information:
- A description of the complaint
- A summary of the facts
- An explanation of the Airport’s position
- A summary of the resolution option(s)
- The timeframe for resolving the complaint, if applicable
If the complaint is not resolved to the Complainant’s satisfaction, Complainant may request a further review of the complaint with the Airport Chief Executive Officer or an appropriate designee. The complainant must file this request for further review, in writing, with the Airport Chief Executive Officer or an appropriate designee within fifteen (15) calendar days after receipt of the response from the ADA Coordinator.
The complainant must send a copy of the original complaint, the ADA Coordinator’s response, and a description of the Complainant’s concerns or objections to:
Austin-Bergstrom International Airport
ATTN: ADA Coordinator
3201A Presidential Blvd
Austin, TX 78719Within thirty (30) calendar days after receipt of the appeal, the Airport Chief Executive Officer, or his/her designee, will contact or meet with the Complainant to discuss the complaint and the possible resolution. However, the factual investigation or complexity of the complaint may necessitate an additional thirty (30) days of resolution time. The Airport Chief Executive Officer, or his/her designee will respond in writing and, where appropriate, in a format accessible to the Complainant, with a final resolution of the complaint.
All complaints and responses from the ADA Coordinator’s office and the Airport Chief Executive Officer s office will be retained by the Airport for at least five (5) years.
- Tenant and Service Providers
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If the Airport’s ADA Coordinator finds that an alleged violation involves a tenant or service provider’s service, activity, program, benefit, or facility, the ADA Coordinator will notify the appropriate representative of the tenant or service provider, and the Airport’s Legal Department, of the complaint.
The ADA Coordinator will notify the Complainant that the matter is being referred to the tenant or service provider to investigate and will provide the Complainant with the name, address and telephone number of the tenant or service provider representative. The Airport’s ADA Coordinator will request that the tenant or service provider investigate the allegation set forth in the complaint and that the investigation results and resolution be reported to the Airport.
- Additional Information & Forms
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Americans with Disabilities Act (ADA)
Section 504 of the Rehabilitation Act
Title VI
The Austin-Bergstrom International Airport is committed to a policy of nondiscrimination in providing access to public services, programs, and activities.
Title VI of the Civil Rights Act of 1964 and related statutes ensures that no person shall, on the grounds of race, color, or national origin, sex, creed, disability, or age be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving Federal financial assistance.
Under federal law, recipients receiving federal financial assistance, including Austin-Bergstrom International Airport, must comply with Title VI of the Civil Rights Act of 1964 and implementing regulations, including Title 40, Code of Federal Regulations (CFR), Part 7, which covers nondiscrimination in programs receiving federal assistance from the U.S. Environmental Protection Agency (EPA). These regulations prohibit discriminating and limiting participation on the basis of race, color, national origin, sex, disability, and age by programs and activities receiving federal financial assistance.
Austin-Bergstrom International Airport is dedicated to providing services for all individuals residing in Texas. This includes providing timely, reasonable, and effective language assistance to LEP individuals. This Plan details Austin-Bergstrom International Airport’s framework to coordinate and improve meaningful access to LEP individuals by:
- Decreasing language barriers;
- Enhancing customer service;
- Guiding staff; and
- Communicating effectively with linguistically diverse audiences.
The Plan was developed to enhance access for all and establish guidance to better ensure individuals with limited English proficiency (LEP) may meaningfully access Austin-Bergstrom International Airport programs, activities, and services in a timely and effective manner. The Plan was developed to be consistent with:
- Austin-Bergstrom International Airport’s commitment to provide meaningful access to LEP individuals;
- Austin-Bergstrom International Airport’s mission to protect our state’s public health and natural resources consistent with sustainable economic development;
- Title VI of the Civil Rights Act of 1964;
- Title VI implementing regulations and guidance documents.
Anyone with questions or comments about the LEP can send an email to AirportInfo@FlyAustin.com.
The Airport’s full Limited English Proficiency Plan can be found here.
Title VI and Non-Discrimination Plan
Anyone who believes that they have been subject to an unlawful discriminatory practice by the Airport, or its contracted third-party operators, has the right to file a complaint with the Title VI Coordinator. If you have experienced any discriminatory behavior, please fill out the complaint form below and file within 180 days of the incident.
Formal complaints should be in writing and can be submitted using this Title VI Complaint Web Form, or by completing and mailing or emailing this Title VI Complaint PDF Form to the Title VI Coordinator, Kevin Russell.
Email Address: AUS.TitleVI@FlyAustin.com
Mailing Address:
Kevin Russell, Airport Deputy Chief
Austin-Bergstrom International Airport
3201A Presidential Blvd
Austin, TX 78719
512-530-6364 (office) 512-530-7686 (fax)
- Title VI Complaint Process
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1. Acknowledgement of receipt of the complaint. If the written complaint is determined to have merit, the Airport will investigate and attempt an early resolution. If a complaint is received, the Title VI Coordinator will provide written acknowledgment to the complainant within ten (10) business days. Additional information will be requested if the complaint is incomplete.
2. Notification of investigation to complainant and other parties. The Airport will notify the complainant and respondent of whether the complaint has sufficient merit to warrant investigation. If the complaint is to be investigated, the notification shall state the grounds of the Airport’s jurisdiction, while informing the parties that their full cooperation will be required in gathering additional information and assisting the investigator. If the complaint does not warrant investigation, the notification to the complainant shall specifically state the reason for the decision.
3. FAA sent all documents. Copies of the complaint, a summary of the investigation report, any response, and the Airport’s decision letter(s) will be sent to the FAA.
4. Appeal, if necessary. If the complainant disagrees with the conclusion of the investigation, the complainant may appeal in writing to the Airport Chief Executive Office. The written appeal, including all arguments, evidence and documents supporting the appeal, must be received within fourteen business days of the decision letter. The Airport will issue a final written decision in response to the appeal within thirty business days. The Airport’s decision is final.
5. Closure letter or letter of finding issued. Upon completion of the investigation, the Title VI Coordinator will issue either a closure letter or a letter of finding. A closure letter summarizes the allegations and states that there was no finding of a Title VI violation and that the investigation will be closed. A letter of finding summarizes the allegations and investigation findings and explains whether any disciplinary action, additional training, or other action will occur.
6. Title VI Coordinator investigation. The Title VI Coordinator will make every effort to complete discrimination complaint investigations within sixty (60) calendar days after the written complaint is received but recognizes that some investigations may take longer. The Title VI Coordinator will document each investigation in an investigation report.
7. FAA Airport Nondiscrimination Compliance Program Team notification. Within 15 days of receiving a written complaint, the Title VI Coordinator will forward a copy of the complaint to the FAA Airport Nondiscrimination Compliance Program Team, along with a statement describing all actions taken to resolve the matter and the results of such actions. The Title VI Coordinator will work with the Airport Nondiscrimination Compliance Program Team during this process.
- Additional Information & Forms
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Title VI and Non-Discrimination Plan
Title VI Unlawful Discrimination Poster