Austin Water’s Strategic Plan

The Austin Water Strategic Plan is a roadmap shaped by the voices, ideas, and experiences from our employees, customers, partners, and community members.  

As Austin continues to grow and change, our mission remains the same: "To provide water for people and care for the environment.” This plan strengthens that mission and charts a clear path toward the future, one defined by reliability, stewardship, innovation, and the collective commitment of every team across Austin Water. 
 

Austin Water’s Mission, Vision and Motto

• Mission:  Austin Water works every day to provide water for people and care for the environment. 

• Vision:  Building Austin’s water future, together. 

• Motto:  Working Today. Preparing for Tomorrow. 

The Strategic Plan builds on our mission with five interconnected goals that will shape how we grow, serve and innovate: 

• Thriving Team: Create a people-first culture.

• Service Excellence: Deliver high-quality and sustainable water, wastewater and environmental services for our customers.

• Proactive Infrastructure: Invest in and maintain dependable infrastructure and systems.

• Community Trust: Foster public confidence, preparedness, and partnership.

• Next Level: Drive innovation to improve effectiveness and responsibly manage risks.