24-Hour Emergency Service
- Find helpful information on the Report a Problem page or call us at 512-972-1000
Helpful Links:
- Water outage? We are on the job bringing water service online.
- Locate Your Water Meter and Property Owner Cutoff
- My ATX Water (smart meter) Questions
- Billing/Utility Account Services: 512-494-9400
Hours: 7 a.m.-9 p.m. and 9am-1pm Saturdays (closed all Official City of Austin Holidays)
- Customer Service & TAPS Information: 512-972-0000
- Public Affairs/Media Inquiries: 512-972-0499
- Industrial Waste & Water Protection: 512-972-1060
- Administrative Offices: 512-972-0101
Location:
Austin Water Administrative Building (Waller Creek)
625 E. 10th St., Austin, TX 78701
Monday – Friday, 8 a.m. to 5 p.m.
Customer Care (Residential | Commercial)
Conservation
Conservation tips | Rebates | Watering schedule
Email | 512-974-2199
Center for Environmental Research
Email | 512-972-1960
Cross-Connection | Backflow
Email | 512-972-1060
Dillo Dirt
Email | 512-972-1956
Industrial Waste
Grease traps | Liquid waste hauler permits | Wastewater discharge permits
Email | 512-972-1060
Media Inquiries
Email | 512-972-0155
Product Standards
Email | 512-972-1180
Submit Public Information Requests
Service Extension Requests
Septic Tanks
Water & Wastewater Commission
Email | 512-972-0114
Water Forward
Water Sales & Taps Permitting
Email | 512-972-0000
Water Quality/Taste and Odor
512-972-0012
Wells
Email | 512-972-1060
Wildlands
Email | 512-972-1682
Website Issues
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