TSA cleaning a security checkpoint

Stay up to date on actions we’re taking to support public health at AUS and learn about our commitment to your safety and well-being. We post regular updates for the traveling public as new information is available on this page, as well as this one.

To ensure you're always up to date on the latest information:

  • Bookmark this page and check back for updates regularly.
  • Follow us Twitter for the latest updates.
  • For information regarding changes to air service, contact your airline. 

Impacts/Changes at AUS

  • Flights/Air Service
    • Air service at AUS has been impacted, including the suspension of various international flights. We recommend customers contact their airline regarding future travels.
    • Gates 1-6 and 29-34 have been disinfected and temporarily closed. AUS will monitor passenger levels to determine when they will reopen. 
  • Concessions
    • Some concessions are closed or operating under limited hours based on passenger demand and staffing considerations.
  • Parking
    • Exiting through credit card express lanes is encouraged to avoid person-to-person contact.
    • Beginning Friday, March 27, 2020, AUS is suspending valet parking operations and closing the third floor of the Red Garage/Garage 1 to the public. The remaining floors of Red Garage will remain open. Blue Garage and the Economy parking lots will remain open for now. 
    • Shuttle service will remain available from the Economy lot to the Barbara Jordan Terminal at a level commensurate with demand, as will the shuttle service to the South Terminal.
    • AUS Parking shuttles are cleaned with disinfectant and contact areas such as handrails are wiped down multiple times a day. Additionally, to adhere to social distancing, we are limiting the number of passengers on board shuttles at one time.
  • Security
    • Transportation Security Administration (TSA) has closed Security Checkpoint 3, and will continue to monitor passenger levels to determine when it will be reopened. All passengers will be screened through Checkpoint 1 and 2 until further notice.
  • Administrative/Other Services
    • All employees working inside the airport must wear a face covering.
    • The AUS volunteer program has been temporarily suspended.
    • On the recommendation of Austin Public Health, all AUS live music performances are being cancelled through April 30, 2020.

What we're doing

  • Providing more hand sanitizer stations in high-traffic areas (such as after TSA checkpoints).
  • Posting signage and making announcements communicating general hygiene best practices and social distancing.
  • Adding a focus on disinfecting “high-touch” areas, such as kiosks, podiums, door handles, keypads, railings, water fountains, seating, and security bins.
  • Ensuring cleaning staff are concentrated in public areas, and in some cases, pulling in staff from other divisions to assist with enhanced cleaning procedures.
  • Providing all facilities staff with bottles of disinfectant solution to use as they work. All cleaning staff also use gloves and have access to face masks if requested.
  • Employees in all areas have been encouraged to practice good personal hygiene such as regular hand-washing and to engage in social distancing, keeping at least 6 feet from the adjacent person where possible and avoid large group settings or meetings.
  • Aviation employees are implementing staggered staffing to support airport operations. Where possible, Aviation employees are working from home.
  • AUS is also working to keep vehicles clean and customers safe. Shuttles are cleaned with disinfectant and contact areas such as handrails are wiped down multiple times a day.

What you can do

  • You must wear a fabric face covering while visiting Austin-Bergstrom International Airport. An extended Stay Home, Work Safe order from the City of Austin now requires that everyone over the age of ten must wear a face covering over their nose and mouth when in a public building. In addition, most U.S. airlines now require passengers to wear a face covering. Limited face coverings can be purchased at the following locations:
    • Pre-security:
      • The convenience store in our cell phone lot
      • Z-Cafe near Checkpoint 2
    • Post-security:
      • Austin Article near Gate 18
      • Book People near Gate 20
      • Jetset between Gates 23 & 24
    • South Terminal
      • The Get Set
  • When you visit AUS, please maintain a safe distance between yourself and other passengers. This includes while standing in line, sitting in your gate area, etc.
  • Arrive at least 2 hours before your flight to alleviate congestion.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are unavailable, use an alcohol-based hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Stay home when you are sick.
  • Cough or sneeze into your elbow or use a tissue to cover it, then throw the tissue in the trash.