Peace of mind with Austin Water - dependable and affordable water service of the highest quality


Clean and Safe Water

You can count on Austin's high quality water for your family's drinking, cooking and cleaning needs.

Our water quality lab experts test and re-test your drinking water, multiple times a day, every day, to ensure that you receive clean, safe, and reliable water - every time you turn on the tap.  

The City of Austin’s Stay Home, Work Safe orders expires on May 30, 2020. As buildings begin to reopen, facility staff should flush systems to ensure water quality and safety. The following resources provide guidance:

 For concerns with taste, odor, color, or stagnation of drinking water call 512-972-0153. 


Affordable Water

We've lowered residential rates by 10% and suspended disconnections to help families during these difficult times. We also teamed up with Austin Energy to provide a combined $10 million in immediate utility bill assistance for Austinites who may be struggling financially in the months to come. 

Bill Pay Assistance
Other Ways to Save

Here are some helpful resources to help you keep your water bill down and avoid costly expenses.


Doing Business with Us

Precautions have been in place at our facilities and treatment plants to ensure continuous and uninterrupted water and wastewater services while maintaining social distancing.


City of Austin COVID-19 Response