Modified Operations: We Are Ready To Serve You.

Based on the Order by the City of Austin and Travis County to “Stay Home, Mask, and Otherwise Be Safe”, all in-person customer services remain suspended. Most of our services are still available by phone, video conference, email and our online portal, Austin Build + Connect (AB+C). For information on our modified services, please visit our DSD-COVID-19 page.

 

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Services that have been provided by the Development Assistance Center (DAC) in the past have been realigned, and staff roles now reside within the areas they represent. You will continue to have access to these staff experts for consultation and other Development Assistance Services needs. Below is a list of these staff experts and their contact information.

For general questions, or if you are unsure of which staff member to reach out to, call 512-974-6370.

 

Austin Energy

Building Service Planning Applications (BSPA), Electrical Service Planning Applications (ESPA), and Distributed Generation Planning Applications (DGPA)

Bruce Crosby | 512-974-9112
Marvin Pace | 512-974-2632

 

Austin Water

General Info, Taps, Water & Wastewater Service Plan Verification (WWWSPV) AWTaps

Cory Harmon | 512-974-2882

 

Board of Adjustment 

Support | Diana Ramirez | 512-974-2241
Variances | Elaine Ramirez | 512-974-2202

 

Engineering, Water Quality, Floodplain, Retaining Walls

Jennifer Back | 512-974-6361

 

Environmental, Landscape, Boat docks, Red Tags

Kristin Carlton | 512-974-6369

 

Records & Research

For assistance in researching a property, please contact one of our research associates. If it is determined that the record needs to be retrieved from our archives, you will be instructed to complete a Public Information Request and a cost estimate will be provided to you.

Logan Frazier | 512-974-2655
Gabriel Guerrero | 512-974-2816
Sylvia Herrera | 512-974-2824

 

Sign Permits

For signs visible from the street right-of-way and used for advertising. Also, see Chapter 25-10 of the City Code.

Cierra Flores at 512-974-2612.

 

Site Plan Corrections/Exemptions

Robert Heil | 512-974-2330
Glenn Rhoades | 512-974-2775
Sallie Correa | 512-974-9747

 

Temporary Use Permit

For short-term use of a property without an existing site plan or certificate of occupancy. See Chapter 25-2-921 of the City Code

Bryan Walker | 512-974-2686
 

Temporary Event Sound Permits

Bryan Walker | 512-974-2686

 

Transportation, Driveway, Sidewalk waivers, Site Plan, Commercial Design

Viktor Auzenne | 512-974-2941

 

Zoning, Site Plan, Change of Use

Robert Heil | 512-974-2330
Glenn Rhoades | 512-974-2775

 

 
Forms & Applications