We Are Ready To Serve You.

Austin Water Taps Permitting Office has availability for virtual and in-person appointments at the Permitting & Development Center. You can complete and submit applications and forms using the Austin Build + Connect portal and through the links on the Taps Permitting Office website.

Our office provides important services to the building community including:

  • Providing information on existing water/wastewater connections
  • Invoicing for water and wastewater tap connections including septic cutovers
  • Processing applications for temporary hydrant and truck-mounted water meters
  • Inspecting and installing residential water meters
  • Processing requests for commercial property water meter installations
  • Closing water-related inspections for building and plumbing permits

Appointments are not required for general questions about any of our services. You may email us at AWTaps@austintexas.gov, or call 512-972-1000 and select Option 3.

 You may schedule virtual or in-office appointments if you have additional questions or need assistance.

 Domestic, Reclaimed and Irrigation Meters

Temporary Meters
General Information
Water and Wastewater Tap Cards

Find Water and Wastewater scanned Tap Cards using the new address search and download database.  

Taps Office staff is available to assist with any problems you may need assistance with.  Please send an email to AWTaps@austintexas.gov to be added to the list and receive login information and instructions

Residential Water Meter Inspections/Installs

Check on the status of your residential water meter inspections and installations. The list below shows which service requests have been assigned to a Meter Services Inspector. Meter inspections are generally completed within ten business days of the initiation of the Service Request. An address with an “Assigned” service request may have an inspection completed within three business days, barring unforeseen circumstances.

Tips for Successful Meter Installation

Please make sure the meter box is clean, the wooden dowel spacer is sized properly and marked with the service address, and the angle stop and ball valves are in alignment for a successful meter installation.

<div><iframe width="500px" title="Residential Water Meter Inspections/Installs" height="425px" src="https://data.austintexas.gov/w/6zcs-yxb3/7r79-5ncn?cur=LRIiES9psE3&from=root" frameborder="0"scrolling="no"><a href="https://data.austintexas.gov/Utilities-and-City-Services/Residential-Water-Meter-Inspections-Installs/6zcs-yxb3" title="Residential Water Meter Inspections/Installs" target="_blank">Residential Water Meter Inspections/Installs</a></iframe></div>
function initFreshChat() {
token: "ed15768f-5ea4-4102-9c95-6ed26c4a1b21",
host: "https://wchat.freshchat.com"
function initialize(i,t){var e;i.getElementById(t)?initFreshChat():((e=i.createElement("script")).id=t,e.async=!0,e.src="https://wchat.freshchat.com/js/widget.js",e.onload=initFreshChat,i.head.appendChild(e))}function initiateCall(){initialize(document,"Freshchat-js-sdk")}window.addEventListener?window.addEventListener("load",initiateCall,!1):window.attachEvent("load",initiateCall,!1);