We Are Ready To Serve You.

Austin Water Tap Sales office is open for in-person customer services at the Permitting & Development Center (PDC).  Most of our services are available by email, the Austin Build + Connect portal, and our website. 

Austin Water Taps Permitting Office provides a valuable function for the utility and its building development customers as well as the homeowners and office tenants that enjoy our services after construction is complete.  Our roles include selling taps and meters for residential and commercial development, tap fee invoicing, processing the sale of truck and fire hydrant meters, well and septic cutovers, conducting investigations, establishing, and scheduling meter box inspections, meter installations and closing requests for final inspection and proper utility billing.  AW Taps receives Commercial water/wastewater Tap permit applications by email, temporary Truck and Hydrant meter applications by email, and Water/Wastewater Tap permit applications through the  Austin Build + Connect Portal.


Domestic, Reclaimed and Irrigation Meters


Temporary Meters


General Information


Water and Wastewater Tap Cards

Find Water and Wastewater scanned Tap Cards using the new address search and download database.  

Taps Office staff is available to assist with any problems you may need assistance with.  Please send an email to AWTaps@austintexas.gov to be added to the list and receive login information and instructions

Residential Water Meter Inspections/Installs

Check on the status of your residential water meter inspections and installations. The list below shows which service requests have been assigned to a Meter Services Inspector. Meter inspections are generally completed within ten business days of the initiation of the Service Request. An address with an “Assigned” service request may have an inspection completed within three business days, barring unforeseen circumstances.

Tips for Successful Meter Installation

Please make sure the meter box is clean, the wooden dowel spacer is sized properly and marked with the service address, and the angle stop and ball valves are in alignment for a successful meter installation.

<div><iframe width="500px" title="Residential Water Meter Inspections/Installs" height="425px" src="https://data.austintexas.gov/w/6zcs-yxb3/7r79-5ncn?cur=LRIiES9psE3&from=root" frameborder="0"scrolling="no"><a href="https://data.austintexas.gov/Utilities-and-City-Services/Residential-Water-Meter-Inspections-Installs/6zcs-yxb3" title="Residential Water Meter Inspections/Installs" target="_blank">Residential Water Meter Inspections/Installs</a></iframe></div>
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