Austin Water has constructed reclaimed water bulk water facilities at several locations within the Austin area to make reclaimed water available to customers with water hauling trucks. The goals behind the reclaimed water bulk water facilities are to conserve potable water when the use of water can be non-potable, to minimize the use of fire hydrants for non-potable needs, and to make reclaimed water available to interested parties who do not have direct access to a City reclaimed water main via a reclaimed water meter.

Reclaimed Water Bulk Water Facilities

The reclaimed water from the bulk water facility may be used for non-potable uses, including but not limited to:

  • tree irrigation,
  • dust control,
  • construction uses,
  • other non-potable uses 

For more information about reclaimed water, please see the Reclaimed Water System webpage.

Set Up a Bulk Water Account

Reclaimed water bulk water facilities are accessed using a keypad and an issued account number and personal identification number, each of which is supplied when an account is set up. 

Accounts may be charged an annual inactivity fee for each year the account remains inactive until there is a zero dollar account balance.

To set up an account, please fill out the application and email it to AWBulkfill@austintexas.gov. Alternatively, an in-person option is available at the Waller Creek Center located at 625 E. 10th St., Austin, TX 78701. Security in the first floor lobby will check you in to Suite 100 to submit your application. 

Prepaying for Bulk Water

The bulk water facilities are automated facilities and operate on a prepaid basis.  To access the facility, an account must be set up and an amount must be prepaid to your account. Please call 512-972-0483 to add funds to your account, or email AWBulkfill@austintexas.gov.

Filling up

Using the machine is similar in nature to accessing a banking ATM (automatic teller machine).  Once the account is set up, the customer will be supplied with an access number and a pin number or multiple numbers depending on the customer’s needs.  To use the machine, you drive up to the facility, line the filling port of the vehicle up with the filling arm, enter the customer information (access number and pin number), enter the amount of water in gallons you wish to receive at that time and press the START button.  To stop flow at any time there is a shut off button labeled “STOP”. 

Locations

The reclaimed water bulk water facilities are placed in locations around Austin where a reclaimed water main is available, fire hydrant demand is estimated to be high, and City owned property is available. 

Questions

If you have questions regarding the application process and bulk water filling stations, please email AWBulkfill@austintexas.gov or call 512-974-3542.  If you need to add funds to your prepaid account, please call 512-972-0483.