ADA Accessibility photo

 

ADA & Accessibility at AUS

In accordance with the Americans with Disabilities Act (ADA), Austin-Bergstrom International Airport has been designed to meet the needs of our diverse travel population. 

Travelers who know in advance that assistance is needed, please contact your airline prior to your travel date. For travelers with immediate needs, please call 512-530-2242.

  • All airlines provide wheelchair service from curb to aircraft. Please contact your airline prior to your flight to make arrangements for this service. The floors of the airport are level to facilitate wheelchair mobility. 

  • Seating on aircraft can accommodate special needs. Inform your airline of your needs when booking your travel arrangements. The Air Carriers Access Act ensures that passengers with disabilities are accommodated in their travel needs.

  • Escorts are available for those needing assistance through the airport, such as those with visual or mobility impairments. You can request an escort from an airline representative in the terminal.
  • You’ll find accessible elevators, water fountains, restroom facilities, videophones, and signs with raised lettering and Braille, as well as convenient parking with designated accessible parking spaces in the parking garage closest to the terminal.

  • Accessible parking places are located in the parking garage closest to the terminal, and adjacent to the covered shuttle stops in the parking lots.
  • Accessible airport shuttles are available to assist passengers from the parking garages and economy lots to the terminal.

  • Pedestrian walkways have accessible contrasting floor surfaces to aid those with visual impairments in navigating through the terminal more easily.
  • Pet relief areas are available for service animals both before and after security. Dog parks can be found on the lower level (Baggage Claim) in front of both the Blue Garage and the Rental Car Facility. After security, a pet relief area is located near Gate 11.

If you have experienced a specific issue regarding accessibility or ADA compliance, click here to submit an ADA compliance issue form to the Department of Aviation. General comments regarding airport accessibility should be made to the ADA Coordinator at AUS.ADA@FlyAustin.com


TSA Screening ADA Procedures

TSA has special procedures for travelers with disabilities or medical conditions.  To learn more, visit TSA.Gov/Travel/Special-Procedures

  • Private screening areas are available upon request at each checkpoint at AUS.

  • Have questions about passenger screening and medical conditions or disabilities?
    Call TSA at 1-855-787-2227.

Transportation Security Administration Consumer Hotline

To file a complaint call  866-289-9673 or e-mail TSA-ContactCenter@dhs.gov


Accessibility Travel Tips

Before You Arrive

  • Provide advance notice to your airline if you require assistance, like wheelchair service or an escort to your gate. Your airline will assist you through the airport and the screening queue line.
  • If you require a companion or assistant to accompany you through security, talk to your airline about obtaining a gate pass for your companion before entering the security checkpoint.
  • The limit of one carry-on and one personal item (purse briefcase or computer case) does not apply to medical supplies, equipment, mobility aids, and/or assistive devices carried by, and/or used by a person with a disability.
  • Pack medications in a separate pouch/bag to facilitate the inspection process. Ensure that containers holding medications are not too densely filled and that all medication is clearly labeled. It is recommended that passengers do not pack medications in checked baggage. Tip: Mail large quantities of medications ahead of time.
  • Consider requesting TSA Cares Assistance. TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process. TSA Cares can be reached at (855) 787-2227.

Upon Arrival

  • When you arrive at the airport, you must check-in with your airline for wheelchair service to be dispatched.

If You Are An Arriving Passenger Getting Picked Up by a Family Member, Friend or Caretaker

When you land in Austin, your airline is responsible for providing wheelchair service to baggage claim and to the curb. Here are a couple of ways to meet the person who is picking you up:

Option 1: Meet at Curbside

The wheelchair attendant will bring you to the lower level, “Arrivals” curb to be picked up by your family member, friend or caretaker; they will pick you up from one of the pick-up areas assigned by letters “A” to “L.” The curb cuts can be utilized for easier access. (During warm Central Texas heat or inclement weather, you may ask the wheelchair attendant to wait indoors with you until your ride is on its way.)

Please note: Your family member, friend or caretaker that is picking you up is not permitted to wait for you at and/or park curbside. If they arrive to AUS before you are at the curbside pick-up area, they can wait in the AUS Cell Phone Lot.

Option 2: Park and Meet Inside the Airport

The person picking you up may utilize any of the airport’s parking options, such as the Red Garage or Blue Garage and meet you inside the Terminal near Baggage Claim. The parking fee is $5 per hour in both garages. The Red Garage is the closest to baggage claim and you may park in any available designated ADA parking space. Please note: The Austin airport is very busy and sometimes parking spaces are not immediately available. To see real-time parking availability and rates, visit ABIAParking.com.

If You Are An Arriving Passenger Needing Taxi Service, or Using a Rideshare App Such as Uber, Lyft or Wingz 

Mobility Assistance Zone (MAZ)

The Mobility Assistance Zone is only for passengers using mobility assistive devices such as wheelchairs, scooters, or crutches, or those who need additional mobility assistance. It provides priority access for Wheelchair Accessible Vehicles (WAVs), taxis, rental cars, and rideshares to reduce travel time and provide a convenient pick-up area for passengers with limited mobility. It is free and open daily from 7 a.m. to 2 a.m.  It is located on the lower level curbside, one lane across from the G and H pick-up areas.

To use the MAZ upon your arrival, please submit a request by doing one of the following:

  • Request assistance from your wheelchair attendant,
  • Visit the Airport Information Desk in front of baggage claim #3,
  • Call the airport at (512) 530-2242, or
  • Use a white paging phone located throughout the terminal.

After submitting your request, you will be directed to the MAZ and the next available taxicab or rideshare that is queued in the airport’s Ground Transportation Center will be dispatched to the MAZ to pick you up.

Photo of the Mobility assistance zone pick-up area outside of baggage claim. Text reads: Pick-up on the lower Arrivals level, one lane across from G and H pick-up areas.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The MAZ is a pilot program launched in July 2022. Feedback on the program is welcome!
Please email feedback to AUS.ADA@FlyAustin.com.

 

If you do not wish to use the MAZ, please watch the below video to see how to get to our Tram, which can transport you to the taxi and rideshare pick-up area.

AUS Tram to transport travelers from baggage level to Taxi & Rideshare pick up.

Video for Rideshare / Taxi pick-up for passengers from Baggage Claim

 

 

 

 

 

 

 


ADA & Accessibility Policy