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Accessibility Tips - Before You Arrive

If possible, provide advance notice to your airline if you require assistance. Your airline will assist you through the airport and the screening queue line and can assist you with obtaining a gate pass for your companion before entering a security checkpoint.

The limit of one carry-on and one personal item (purse briefcase or computer case) does not apply to medical supplies, equipment, mobility aids, and/or assistive devices carried by, and/or used by a person with a disability.

Pack medications in a separate pouch/bag to facilitate the inspection process. Ensure that containers holding medications are not too densely filled, and that all medication is clearly identified. It is recommended that passengers do not pack medications in checked baggage and that large quantities of medications are mailed prior to your flight.  

TSA Screening ADA Procedures

TSA has special procedures for travelers with disabilities or medical conditions.  To learn more, visit TSA.Gov/Travel/Special-Procedures

  • Private screening areas are available upon request at each checkpoint at AUS.

  • Have questions about passenger screening and medical conditions or disabilities?
    Call TSA at 1-855-787-2227.

ADA Accessibility

In accordance with the Americans with Disabilities Act (ADA), Austin-Bergstrom International Airport has been designed to meet the needs of our diverse travel population. Travelers with disabilities requiring immediate assistance, please call  512-530-2242. 

  • You’ll find accessible elevators, water fountains, restroom facilities, videophones, and signs with raised lettering and Braille, as well as convenient parking with designated accessible parking spaces in the parking garage closest to the terminal.

  • Accessible airport shuttles are available to assist passengers from On-Airport Parking to the terminal.

  • Wheelchair service is available from curb to aircraft. The floors of the airport are level to facilitate wheelchair mobility.

  • Service Animal Access Guide for training service animals at AUS

  • Pet relief areas are available for service animals both before and after security. Dog parks can be found on the lower level (Baggage Claim) in front of both the Blue Garage and the Rental Car Facility. After security, a pet relief area is located near Gate 11.

  • Americans with Disabilities Act & Discrimination

  • FAA: Title VI  of the Civil Rights Act of 1964 - Regulation on Unlawful Discrimination

 

If you have experienced a specific issue regarding accessibility or ADA compliance, click here to submit an ADA compliance issue form to the Department of Aviation. General comments regarding airport accessibility should be made to the ADA Coordinator at AUS.ADA@austintexas.gov.

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