Boil Water Notice Lifted

  • Austin Water has canceled the boil water notice that has been in place since Wednesday, Feb. 17, 2021. Customers no longer need to boil water used for drinking, cooking and, making ice. Water quality testing submitted to the Texas Commission on Environmental Quality (TCEQ) has confirmed that tap water meets all regulatory standards and is safe for human consumption.
     
  • Espanol - El Departamento de Agua (Austin Water) ha cancelado el aviso de hervir agua que ha estado en vigor desde el miércoles 17 de febrero de 2021. Los clientes ya no necesitan hervir el agua utilizada para beber, cocinar y, hacer hielo. Las pruebas de calidad del agua presentadas a la Comisión de Calidad Ambiental de Texas (TCEQ) han confirmado que el agua del grifo cumple con todos los estándares reglamentarios y es segura para el consumo humano.
     
  • Simplified Chinese - 奥斯汀水务公司已经解除了自2021年2月17日(星期三)起实施的煮水通知。客户不再需要将用于饮用、烹饪和制作冰块的水烧开。提交给德克萨斯州环境质量委员会(TCEQ)的水质测试已经证实,自来水符合所有监管标准,可安全饮用。
     
  • Vietnamese - Nhà máy nước Austin đã gỡ bỏ thông báo về đun sôi nước đã được áp dụng kể từ Thứ Tư, ngày 17 tháng 2, 2021. Khách hàng không cần phải đun sôi nước uống, nước dùng cho nấu nướng và làm đá. Mẫu xét nghiệm chất lượng nước nộp cho Ủy Ban về Chất Lượng Môi Trường của Texas đã được xác nhận rằng nước máy đáp ứng tất cả các tiêu chuẩn theo quy định và an toàn cho việc tiêu dùng của con người.

 

Interactive Map - Boil Water Notice Lifted for All Customers of Austin Water

Austin Water customers no longer need to boil water used for drinking, cooking and making ice. Areas shaded green indicate your tap water meets all regulatory standards and is safe for human consumption. 

View the Interactive Map

      Boil Water notice Lifted for All Austin Water Customers

      AUSTIN- Austin Water has lifted the boil water notice for all customers. The notice has been in place since Wednesday, Feb. 17, 2021. Customers no longer need to boil water used for drinking, cooking and, making ice. Water quality testing submitted to the Texas Commission on Environmental Quality (TCEQ) has confirmed that tap water meets all regulatory standards and is safe for human consumption.
       
      On February 17, the TCEQ required Austin Water, Public Water System ID#TX227001, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

      The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of February 23, 2021.

      “Today we can report that Austin’s water system has been restored to normal operations and the boil water notice has been lifted for all our customers,” said Austin Water Director Greg Meszaros. “There is still a lot to do to repair water pipelines that were damaged by the freezing weather, but customers should only experience occasional impacts from that work. We are thankful for the community’s efforts to conserve water over this past week to help us restore our operations today.”

      “Rescinding the boil water notice today is the result of round-the-clock efforts by Austin Water, as well as actions taken by our community to help their neighbors by using less water,” said City Manager Spencer Cronk. “This is a strong community that looks out for each other, and together we’ve achieved this important milestone in our recovery from last week’s freezing event.”

      If customers have questions concerning this matter, visit www.austintexas.gov/page/boil-water-notice-and-faqs or follow @austinwater on social media.

      Austin Water wholesale customers are conducting additional regulatory work in coordination with The Texas Commission on Environmental Quality before lifting boil water notice for their customers. Customers of Austin Water wholesale customers listed above should contact their provider directly for the latest updates.

      Background
      As a result of the extreme freezing weather conditions, a precautionary city-wide boil water notice was issued on February 17, 2021, due to power loss at The Ullrich Water Treatment Plant. With the reduction of water treatment capacity at Austin Water’s largest water treatment facility, and with numerous leaks from freeze damaged water delivery infrastructure as well as private side plumbing, storage capacity and water pressures dropped, causing water outages across areas of the city. Austin Water worked with Austin Energy to bring Ullrich Water Treatment Plant back online within hours.

      On February 18, 2021, all three Austin Water treatment plants began operating at stable mode and were once again producing more water than Austin was consuming, beginning the process of restoring water service system-wide. A leak detection and repair effort was underway across Austin to repair major water mains, the back-bone of Austin’s water delivery system, allowing excess water production to flow into Austin’s water reservoirs.

      On February 19, 2021, as temperatures began to warm, and with road conditions improved, additional deliveries of equipment and water treatment supplies began to arrive at Austin Water treatment facilities expanding water production capacity even further.

      On February 20, 2021, Austin Water implemented mandatory water-use restrictions and urged customers to limit water use to basic needs, critical for faster refilling of Austin’s water reservoirs and improved system pressure.

      By February 21, 2021, the majority of Austin residents had seen marked service improvements with only small pockets of Austin experiencing the lingering effects of the historic freezing event. 

      A system-wide water quality testing effort has been underway, with the first all-clear test arriving on February 21, 2021 for the Central Pressure Zone.  Additional all-clear tests arrived on February 22, 2021 for the South, North, and Northwest A Pressure Zones. The all-clear tests for the remaining pressure zones arrived on February 23, 2021. The City of Austin has issued the all clear to lift the boil water notice for its entire service area.

      Water Quality Testing

      Austin Water worked with state officials at TCEQ to establish corrective actions necessary to lift the boil water notice. The actions included analyzing water samples from throughout the system across the City. Test results, reviewed by TCEQ officials, indicated that water provided by Austin meets all regulatory standards and is safe for human consumption. On February 23, City of Austin issued the all-clear to lift the boil water notice for all customers of Austin Water.

      Customers can visit  for more information and frequently asked questions.www.austintexas.gov/page/boil-water-notice-and-faqs

       

       

      Operational Updates

      Learn more about the health and performance of our water treatment and delivery system and what you can do to help us bring service back to full capacity.

       

      Emergency Water Use Restrictions to be Lifted - Effective Feb. 24 at 8 a.m.

      Emergency water use restrictions implemented by Austin Water on February 20, 2021, were lifted on Wednesday, February 24, 2021 at 8:00 a.m. The emergency restrictions, urging customers to limit water use to basic needs, were put in place to help the distribution system quickly deliver excess water to Austin’s reservoirs and improve overall system pressure.

      After a monitoring period, and with an excess of 120 million gallons in reserves, it has been determined that Austin Water’s system has safely entered into a healthy range – allowing for lifting of emergency water restrictions.

       

      Frequently Asked Questions

      Why does Austin Water issue boil water notices?

      As a precaution during line repair, Austin Water can request that customers boil their water or use bottled water until water sample lab test results become available.

      What is a boil water notice?

      A boil water notice is a public statement advising people to boil their tap water before using it, typically in response to an event that has (or could have) introduced contaminants into the water distribution system. Such events include a large water main break, widespread loss of system pressure, or results of routine sample testing in the system. Although waterborne diseases are extremely rare, they can be serious. The risk is higher for infants, the elderly and persons with immune deficiency disorders. Austin Water issues boil-water notices even if the possibility of contamination is remote to safeguard the health of the community.

      What do I need to do to make sure my water is safe to drink and use?

      You should boil tap water vigorously for at least two minutes prior to using it for drinking or cooking (the minute starts when the water begins to bubble). This includes water used for brushing teeth, making ice, washing raw foods, preparation of drinks and water for pets. Wait for the water to cool before using it or store it in the refrigerator in a clean container. Boiling removes harmful bacteria in the water that may cause illness. You should throw away ice made during the time the advisory or notice was issued, as freezing does not kill bacteria.

      Is the water safe for washing dishes and laundry?

      The water is safe for washing dishes, but you should use hot, soapy water (you may add one tablespoon of bleach per gallon as a precaution) and rinse dishes in boiled water. Household dishwashers generally are safe to use if the water reaches a final rinse temperature of at least 150 degrees Fahrenheit (65.55°Celsius), or if the dishwater has a sanitizing cycle. 

      There are no restrictions on doing laundry. 

      Is the water safe for brushing teeth, washing hands or bathing?

      During a boil water notice, you can use tap water and soap to wash hands. Be sure to scrub your hands with soap and water for at least 20 seconds and rinse well under running water. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol. 

      While you can use tap water for bathing and showering, be careful not to swallow any water. Use caution when bathing babies and young children. Consider giving them a sponge bath to reduce the chance of them swallowing water. 

      Brush teeth with previously boiled or bottled water. Do not use untreated tap water. 

      How do I prepare food and baby formula?

      Use boiled or bottled water only for drinking, cooking, making ice, washing fruits and vegetables, brushing teeth, making baby formula, bathing and cleaning.

      Breast feed your baby or use ready-made formula. If you must use water to make formula, use bottled water. If you don’t have bottled water, use water that has been rapidly boiled for at least two (2) minutes.

      What about my pets?

      You should follow the same boiling water procedures for your pet as you would for yourself.

      How long will the need to boil water continue?

      Public notification will be given when a boil water notice or order is lifted. Typically the need to boil water lasts for 24 to 48 hours, but can be longer and may last for several days or more. How long will depend on the conditions that caused the need to boil, how quickly the conditions are corrected, and how long it takes for laboratory results to confirm it is safe to return to normal water use. Austin Water will provide updates on the progress of corrective actions and how long the event is expected to last.

      What do I need to do when the notice has been lifted?

      When it is no longer necessary to boil the water, Austin Water will notify you that the water is safe for consumption. You should flush household pipes, ice makers, water fountains, etc. prior to using for drinking or cooking. Flushing simply means letting the water run to ensure that there is fresh water flowing through your pipes. Follow the following guidelines for flushing:

      • Run all cold water faucets in your home for one minute

      • To flush automatic ice makers, make three batches of ice and discard

      • Run water softeners through a regeneration cycle

      What if my water looks cloudy or milky when my water service returns?

      A milky appearance in the water typically indicates that there is air in the water. If let a glass of water sit, you'll notice the bubbles will disperse and clear up. It also can be common for calcium deposits or sediment to show up when your water service returns. Austin Water recommends that customers flush their plumbing lines by running the bathtub faucet for two minutes. If the cloudy appearance persists after you’ve flushed your plumbing lines, please report the issue using Austin Water’s online form or by calling 512-972-1000.

      Do I need to have my tap water tested once the boil water notice is lifted?  

      Customers do not need to independently have their water tested at their tap, nor does Austin Water hire individuals to solicit at-home water sampling. The Boil Water Notice will be rescinded when the results from the Austin's drinking water testing is in full compliance with national and state drinking water standards with no violations of listed contaminants. These tests are taken from various locations throughout the system that are approved by the Texas Commission on Environmental Quality.  

       

      Resources

      For questions or concerns, please contact 3-1-1.

       

       

      Preguntas Frecuentes

       

      ¿Por qué Austin Water emite avisos para hervir el agua?

      Como precaución durante la reparación de la línea, Austin Water puede solicitar que los clientes hiervan el agua o utilicen agua embotellada hasta que los resultados de las pruebas de laboratorio de muestras de agua estén disponibles.

       

      ¿Qué es un aviso de hervir el agua?

      Un aviso de hervir el agua es una declaración pública que aconseja a las personas que hiervan el agua del grifo antes de usarla, generalmente en respuesta a un evento que ha introducido (o podría haber) introducido contaminantes en el sistema de distribución de agua. Dichos eventos incluyen una gran ruptura de la tubería de agua, una pérdida generalizada de presión del sistema o los resultados de las pruebas de rutina de muestras en el sistema. Aunque las enfermedades transmitidas por el agua son extremadamente raras, pueden ser graves. El riesgo es mayor para los bebés, los ancianos y las personas con trastornos de inmunodeficiencia. Austin Water emite avisos de hervir el agua incluso si la posibilidad de contaminación es remota para salvaguardar la salud de la comunidad.

       

      ¿Qué debo hacer para asegurarme de que mi agua sea segura para beber y usar?

      Debe hervir el agua del grifo vigorosamente durante al menos dos minutos antes de usarla para beber o cocinar (el minuto comienza cuando el agua comienza a burbujear). Esto incluye el agua que se usa para cepillar los dientes, hacer hielo, lavar alimentos crudos, preparar bebidas y agua para mascotas. Espere a que el agua se enfríe antes de usarla o guárdela en el refrigerador en un recipiente limpio. La ebullición elimina las bacterias dañinas del agua que pueden causar enfermedades. Debe desechar el hielo fabricado durante el tiempo en que se emitió el aviso o aviso, ya que la congelación no mata las bacterias.

       

      ¿Es segura el agua para lavar platos, lavar la ropa y bañarse?

      El agua es segura para lavar los platos, pero debe usar agua caliente con jabón (puede agregar una cucharada de blanqueador por galón como precaución) y enjuagar los platos con agua hervida. No hay restricciones para lavar la ropa. El agua también es segura para bañarse durante un aviso o aviso; Si el agua está contaminada por una sustancia química que causará daño al contacto, Austin Water emitirá un Aviso de No Usar, lo que significa que el agua no debe usarse para bañarse.

       

      ¿Cómo preparo la comida y la fórmula para bebés?

      Use agua hervida o embotellada solo para beber, cocinar, hacer hielo, lavar frutas y verduras, cepillarse los dientes, preparar fórmula para bebés, bañarse y limpiar.

      Amamante a su bebé o use fórmula preparada. Si debe usar agua para hacer fórmula, use agua embotellada. Si no tiene agua embotellada, use agua que se haya hervido rápidamente durante al menos dos (2) minutos.

       

      ¿Y mis mascotas?

      Debe seguir los mismos procedimientos de agua hirviendo para su mascota que para usted.

       

      ¿Cuánto tiempo durará la necesidad de hervir el agua?

      Se dará una notificación pública cuando se levante una orden o aviso de hervir el agua. Por lo general, la necesidad de hervir el agua dura de 24 a 48 horas, pero puede ser más prolongada y puede durar varios días o más. El tiempo dependerá de las condiciones que causaron la necesidad de hervir, la rapidez con la que se corrigen las condiciones y el tiempo que tarden los resultados de laboratorio en confirmar que es seguro volver al uso normal del agua. Austin Water proporcionará actualizaciones sobre el progreso de las acciones correctivas y cuánto se espera que dure el evento.

       

      ¿Qué debo hacer cuando se levante el aviso?

      Cuando ya no sea necesario hervir el agua, los funcionarios del sistema de agua le notificarán que el agua es segura para el consumo. Las instrucciones para suspender la ebullición se emitirán de la misma manera que este aviso. Después de que se haya levantado una advertencia o aviso (si se produjo contaminación del agua), debe descargar las tuberías domésticas, las fábricas de hielo, las fuentes de agua, etc. antes de usarlas para beber o cocinar. Lavar simplemente significa dejar correr el agua para asegurarse de que no quede agua contaminada en sus tuberías. Siga las siguientes pautas para el lavado:

      Abra todos los grifos de agua fría de su hogar durante un minuto.

      Para descargar las máquinas de hielo automáticas, haga tres lotes de hielo y deséchelo

      Hacer funcionar los filtros y ablandadores de agua a través de un ciclo de regeneración

       

         

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