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Service Online Phone Contact

Sidewalk repair

Notice a sidewalk in need of repair? Would you like to request that a new sidewalk be added in your area? The Public Works Department is here to help keep our city safe for pedestrians and would like your input. Contact 3-1-1 for details.

3-1-1 Transportation

Small cell permitting

Small cell facilities are low-powered antennas that provide cellular and data coverage to smaller geographic areas, supplementing the larger cellular network and improving service for wireless customers.

512-974-3430 Development Services

Smoking violations

Smoking in public places is prohibited in Austin.  To report violations, call 3-1-1 or complete the Smoking in Public Places Online Complaint Form.  Reports can be made anonymously.

3-1-1 Health

Social services at neighborhood centers

The Neighborhood Centers can help low- and moderate-income families in need with free services, including food assistance, job search help, health screenings, fans, and more.

512-972-5000 Health

Spill response

Staff in the Spill Response Program respond to citizen pollution complaints and spills that threaten our creeks or water bodies, 24 hours a day, seven days a week. 512-974-2550

512-974-2550 Watershed Protection

Stay informed about the Repeat Offender Program

The Repeat Offender Program (ROP) was created in 2013 as a rental registration program for properties with multiple code violations. The intent of City Council in passing this ordinance and its amendment was to ensure Austin renters are living in properties that meet minimum health and safety standards.

3-1-1 Austin 3-1-1

Storm debris removal

See options for storm debris removal and guidelines to help you get it set out correctly and collected.

Austin 3-1-1

Street banners

Community groups and event organizers use street banners as a cost-effective, high-impact, place-based tool for engaging the public, promoting events, raising awareness, and communicating key messages.

311 Transportation

Street name changes

A request to change the name of a dedicated street within the City of Austin full purpose jurisdiction can be initiated by a City Council member, city department, or by a property owner with property abutting the street to be renamed.  The street name change process involves submittal of an application, payment of a non-refundable processing fee, property owner and governmental entity notifications, and approval from the Austin City Council in the form of an ordinance.

In order to bring a street name change request before Council, the following requirements must be met (per City Code 14-5):

  • Applicant must own property abutting the street they wish to rename or enlist the support of a City Council member to sponsor the naming.
  • The applicant must send a completed street name change application form and payment of the $415.00 non-refundable processing fee to:

Austin Transportation Department
ATTN: Street Name Change Coordinator
P.O Box 1088
Austin, Texas 78767-1088

  • The applicant must contact all affected property owners for their signature agreement to the proposed street name change. An affected property owner is any property owner who owns property that abuts the right of way proposed for renaming. Contact can be made using the property owners information and mailing address of record from the Travis County ad valorem tax rolls.
  • The case cannot be brought before Council or set for a public hearing until more than 50% of the property owners respond with their signature of the agreement.
    • If 100% of the property owners respond in agreement – there is no requirement for public hearing.
    • If less than 100% respond with their agreement – a public hearing will be required.
    • If one or more property owners object to the renaming – a public hearing is required 
  • Once more than 50% of the property agreement forms are signed indicating agreement and all signed property agreement forms have been provided to the Austin Transportation Department Street Name Change Coordinator the internal reviews may begin.
  • Concur reviews from eight agencies & departments are distributed for review. All reviewers must return signature agreements with the proposed street name change. If any of the three emergency services disagrees with the street name change (APD, AFD, EMS) the case is closed without being brought before Council.
  • Once the field notes for the street name change have been collected from the Public Works Engineers (used to legally describe the extent of the street to be renamed) the Request for Council Action can be submitted to place the item on the Council’s Agenda.
  • Council reviews the request and the ordinance changing the street name is either denied or approved.
    • If denied, the case is closed without further action
    • If approved, the street name change is final upon ordinance signature of the Mayor and recordation with the City Clerk. The applicant assumes responsibility for expenses incurred for sign replacement and will be billed for the cost of sign replacement. The Austin Transportation Department will be notified after the ordinance has been signed to begin replacing the affected street signs. Notifications will be sent out to all affected property owners advising them of the street name change and to approximately 30 agencies and city departments who are affected by the name change.
3-1-1 Transportation

Street repair

Did you recently swerve to avoid a pothole? Have you noticed a street in need of maintenance? Contact 3-1-1 to report the issue, and the Public Works Department will take care of it.

3-1-1 Transportation

Submit a 3-1-1 request

Submit or check the status of an Austin 3-1-1 service request online or over the phone.

Submit a crime tip

Help law enforcement agencies in the fight against crime in Austin and Travis County by submitting an anonymous crime tip.

Submit an IPM plan

Developers: If an IPM plan is required, developers should be informed during the development review process. It is then their responsibility to submit, and comply with, a plan. If the land is then sold, it is their responsibility to communicate the need for the new land owner to abide by the plan.

Homeowners: If you own an individual parcel of land that requires a site plan review and no developer or previous owner has submitted an IPM plan, then it is your responsibility to do so.

512-974-2581 Watershed Protection

Swimming pool or spa inspections

Public and semi-public pools and spas must be inspected and issued a permit. Complete a Permit and Plan Review Application or call 512-978-0300 for more information.

512-978-0300 Health

Technical criteria manuals

The City of Austin's technical criteria manuals are available online through the Municode website.

3-1-1 City Clerk

Transportation partners

The Austin Transportation Department is one of several governmental departments and agencies responsible for building, maintaining, and planning transportation in Austin. Here is a list of our partners and a little bit about what they do.

512-974-1150 Transportation

Tuberculosis testing

 The tuberculosis clinic provides evaluation and treatment of clients for latent and active TB disease.

512-972-5460 Health

Unclaimed property

Public Notice of Unclaimed Property

Valued between $10 - $100.00

Every year various departments of the City of Austin report unclaimed cash and valuables, from uncashed checks, deposits, refunds, overpayments or any other transactions creating a credit balance. This property is presumed abandoned and is subject to Chapter 76 of the Title 6, Unclaimed Property Texas Property Code.

It's Your Money

Look for your name or your business name in this notice. If the City of Austin is holding Property belonging to you, the Treasurer of the City of Austin wants to help you get your property back.

Property belonging to you will continue to be held until you claim it. Whenever an owner wants to claim the property, the owner must present proof of the claim to the City of Austin Treasurer, and establish the right to receive the property.

By addressing an inquiry to the City of Austin Treasurer, any person possessing a legal or beneficial interest in the reported property may obtain information concerning the amount of property. It's never too late to make contact.

Steps to Claim your Property

Step 1:

View the Unclaimed Property Name List and search for your name.

Step 2:

Contact the Treasurer, Unclaimed Property Section either by mail, by phone, or in person, with the following information:

Owner name exactly as spelled in the listing.
Current addresses, in order to mail a response. (Please allow for 30 days.)
All previous addresses for the past five years, including Post Office Boxes.
Social Security Number of the person listed.
Daytime, 8:30 a.m. to 3:30 p.m. phone number.

By U.S. Mail:

City of Austin
Unclaimed Property Section
P.O. Box 2106
Austin, Texas 78768

By Phone:


In Person:

City of Austin
919 Congress Ave, Suite 1250 (NOTE: NEW ADDRESS)
Regular Business Days
Hours (9:00 AM to 4:00 PM)

Step 3:

If you have unclaimed property, obtain download the appropriate claim form or contact the Treasurer Office by mail, phone, or in person using the information listed above. The forms are in Adobe Acrobat Reader format. Be sure to have Adobe Acrobat Reader installed on your computer before downloading.

Enter your information with your keyboard by clicking on the first yellow box, and tabbing through the rest of the form. Once you are finished, print the form and go on to the next step. You can also print the form to hand write your information.

Claim Form A - Original Owner Claim Form
Claim Form B - Business Owner Claim Form
Claim Form C - General Claim Form

Step 4:

After you have received and filled out the formal claim form, submit the claim to the City of Austin to the address shown above.

Please check the form to ensure the following have been provided:

The claim form is completed, as requested by every line.
Copies of identification and proof of ownership are attached.
The claim form is signed with your full signature.

Should questions arise while processing your claim, a Claims Examiner will contact you either by phone or letter.

With accurate information and no complications, your claim may be processed and a check mailed in 60 to 90 days.

5129741384 Finance

Vendor assistance

Do you have questions about becoming a City vendor? Visit Austin Finance Online's Vendor Help page to access additional information and receive help.

512-974-2500 Finance

Veterans' preference in employment process

Human Resources provides a standardized method by which veterans who do not currently work for the City of Austin may receive special consideration in the interview process. See the Veterans Service Office webpage for more information.

3-1-1 Human Resources