City Services

If you need assistance with a story, please check the list for departmental media contact names, emails, and phone numbers.

Information on City-owned facilities and properties, including maps and other resources, are available here on our website. Additional questions regarding any City-owned parcel of land should be directed to RealEstate@austintexas.gov or 512-974-7090.

Online, searchable archive of selected City of Austin social media resources.

Online version of the City of Austin's organizational chart (PDF), with departmental reporting structure.

Find the most popular social networks for City departments, services, and initiatives in one spot. 

Claims information is provided to customers for civil judgments and judgment liens owed to the City of Austin. To request information, you may contact staff by email at Claims.COA@austintexas.gov or by phone at 512-974-2910.

Austin Resource Recovery provides cart-based trash and recycling collection services for some small businesses in residential areas that do not require dumpsters. Most businesses, however, choose a private hauler for their landfill trash, recycling or composting services. Additionally, Austin Resource Recovery manages a commercial trash and recycling contract for businesses located in the Downtown Austin Service District.

Call 512-972-5555 or fax 512-972-5772 at any time of day to report a disease. Messages are answered within 15 minutes. For more information, see Epidemiology and Disease Surveillance.

The Community Tree Preservation Division administers the City's tree regulations by performing tree reviews, permitting, and inspections, and implements the Urban Forest Master Plan. The division serves to cultivate a relationship between Austin residents and their trees by fostering a resilient community forest accomplished through an interconnected mix of regulations, outreach, planning, and community partnerships.

The City Clerk's Office has information about filing a conflict of interest with the City.

Businesses and individuals doing business with the City need to file conflict of interest questionnaires with the City Clerk's office when a relevant conflict exists. The filed forms are online for public access.

Outreach facilitates internal and external communications regarding services, initiatives, programs and special notices to Austin’s community of certified firms.

SMBR routinely hosts outreach events and workshops on topics of interest to the minority business community, provides access and free training on the McGraw Hill Online Database, and offers a no-cost membership to the Govology platform. 

Outreach also partners with the Asian Contractors Association, Austin Area Black Contractors Association, US Hispanic Contractors Association and other community organizations to increase awareness and participation of the MBE/WBE program.

The following resources are available for contractors, designers, and consultants:

• Access standards and specifications.
• View all City Code.
• View Current Bid and RFQ Opportunities 
• Average Unit Prices, June 2022

TARA provides assistance to electric utility customers (other than Austin Energy) and gas customers with complaints, questions, and concerns.  Our office strives to mediate complaints to the citizen's satisfaction in a timely fashion, even if the company no longer has a City franchise. We encourage residents to make contact with the utility provider first before contacting our office to escalate the issue.  The normal process is to give the company an opportunity to resolve the complaint before the TARA office escalates.  TARA is only able to escalate consumer issues with the following utility providers: Texas Gas Service, SiEnergy, Centerpoint Energy, ATMOS Energy, Bluebonnet Electric Co-op, Pedernales Electric Co-op, Spectrum, Grande Communications, AT&T, and Google Fiber.

Call 512-974-2999 or via email to file a complaint for one of these services.

Contact Austin Code and talk to an experienced facilitator who can help you with general code questions, provide resource guidance and give updates on your existing cases. Code Connect is here to inform, guide and educate!

For more information about registration, visit our Contractor Registration webpage. To make changes to a permit, reactivate an expired permit, or even extend the permit's expiration, please see the Modify a Permit webpage.

Search for official Council meeting records and Council-approved documents by keyword, including records of special-called Council meetings and meetings of the Austin Housing Finance Corporation (AHFC), Tax Increment Financing (TIF) Boards, and Mueller Local Government Corporation (MLGC).

The City of Austin offers closed-caption logs of Council sessions aired on the City’s City's government access channel (ATXN). These logs are not official records of council meetings and cannot be relied on for official purposes.

CrimeViewer is a web mapping application that accesses crime information from APD’s police reports database. Searches may be accomplished using several geographic boundaries.

The Austin Police Department DOES NOT provide fingerprinting services at this time. If you require fingerprinting, please visit IdentoGO online.

The Austin Police Department DOES NOT provide criminal history checks or “Clearance Letters” for those persons requesting that service. Complete arrest records should be requested from the Texas Department of Public Safety.