The Fly AUS Blog

Austin

City

Limits

Festival

Four words that get Austin’s hips moving and excited visitors flocking to our town for two 3-day weekends of live music, food, fun and festival flags. The event is hosted at Zilker Park, located in the heart of Austin, and sees thousands of attendees a day. In addition and relation to that, it requires there to be many road closures around the park area so that attendees can safely get to the festival.

If you’re planning on attending ACL or even driving around town during the festival days, know that portions of Barton Springs Road, Stratford Drive, Lou Neff Road and Tommey Road will be closed to make way for glittered festival goers.

With that, and the help of our friends over at the City of Austin Department of Transportation and Public Works, we’ve got a list of useful travel tips to get you to the festival.

From Republic Square (downtown):

1. Fetch the #803 with CapMetro (or use a different route with their trip planner)

2. Hop on the free ACL shuttle

From elsewhere in Austin

1. Walk or ride your bike. Bike parking at Zilker Park is available at Stratford Drive after crossing the Mopac Pedestrian Bridge, and on Toomey Road and Sterzing Street

Taking a MetroBike? Staff will be on-site at the festival with valet at the 1600 block of Barton Springs Rd.

2. Grab an e-scooter!

3. Use a rideshare. It'll most likely drop off and pick up off South Lamar Blvd., MoPac Frontage Road or Veterans Drive.

Happy ACL-ing!

Air travel is amazing. A marvel in and of itself. I mean, we really went above and beyond with that one. Right now, there are humans going 500+ miles an hour 30,000+ feet above our heads – HUH?!

But one thing that isn’t a marvel and remains true about air travel: it’s stressful. Buying tickets for the best price and time, packing luggage for you and the family, coordinating getting to and from the airport, going through security, checking luggage, being on time and keeping your BPM healthy the whole time. It’s a lot to juggle.

At AUS, we want to ensure every passenger has as comfortable and smooth experience as they can while in the airport. Below, we’re exploring why accessibility services are critical to our operations and for passengers, which services you can use at our airport, and ways in which you can contribute to improving our services.

Why Accessibility Services Matter

Airports are bustling hubs of activity, where millions of travelers from diverse backgrounds visit daily. These travelers may have varying needs and abilities, and it's crucial to recognize and accommodate these differences. Here's why accessibility services matter:

1. Inclusivity: Accessibility services promote inclusivity, ensuring that all passengers, regardless of physical or cognitive challenges, can access and enjoy the airport facilities and services.
2. Independence: These services empower individuals with disabilities to maintain their independence while traveling, allowing them to enjoy the same rights and privileges as any other passenger.
3. Compliance: Accessibility services also align with legal requirements and regulations, such as the Americans with Disabilities Act (ADA), ensuring our airport remains in compliance.
4. Positive Reputation: An airport that actively promotes accessibility services fosters a positive reputation, signaling its commitment to passengers' well-being and comfort.

Our Accessibility Services

We’ve invested in a range of accessibility services to ensure that no traveler feels excluded. Here's an overview of what we offer:

1. Accessible Facilities: Our airport is designed with accessibility in mind. We offer accessible restrooms, elevators, ramps, and designated parking spaces close to terminal entrances.
2. Visual Aids: Passengers who are blind or low-vision can safely navigate the airport by downloading Aira on their mobile device. This is a live, on-demand visual interpretation service that is free for passengers in the terminal.
3. Auditory Assistance: For passengers with limited hearing, there is a hearing loop on the east side of the terminal, approximately between Gates 1 and 12. For additional assistance, call 512-530-2242.
4. Non-visible disabilities: AUS is part of the Hidden Disabilities Sunflower Program. As part of the program, sunflower lanyards or pins are available for passengers with non-visible disabilities to wear at the airport to discreetly notify airport staff and other passengers that you may need more time, patience, and support. Order a free lanyard 48 hours ahead of your trip by emailing AUS.GuestServices@FlyAustin.com or by calling (512) 530-2414.
5. Accessibility Information: Detailed information about our accessibility services is available at airport information desks or online, making it easy for passengers to plan their journey.
6. Trams and Priority Rideshare Pick-Up:

• AUS has 2 tram services for passengers to easily get to the rental car facility and general public rideshare/tax pick-up areas. Hours of operation can vary.
  • Red Garage First Floor to Rideshare Tram: This tram picks travelers up from both entrances of the Red Garage on the first floor and transports them to the Rental Car Facility and/or general public rideshare pick-up area. The first floor of the Red Garage is easily accessible from Baggage Claim.
  • Mobility Tram Pilot: This tram is located on the third floor of the Red Garage – just across the pedestrian walkway from the departures/upper level of the terminal. This tram takes travelers across the Red Garage to the Rental Car Facility entrance and offers another easy way to access the general public rideshare pick-up area. From the Rental Car Facility front doors, take the elevator or stairwell to your left down to the second floor for rideshare pick-up.
• For priority rideshare, taxi or wheelchair accessible van pick-up, passengers with mobility assistive devices (wheelchairs, scooters or crutches) can use the Mobility Assistance Zone located on the lower level curbside to get picked up. This is a separate location from the general rideshare pick-up area. Learn more about setting up this service before your trip.

Other accessibility services (offered by our partners)

1. Wheelchairs: Airlines provide wheelchair services from the ticket counters through security and to the departure gates, and from arrivals to baggage claim. Contact them to set up the service!
2. TSA Cares: Helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process at AUS. Book the service 72 hours before your flight. Learn more about or request assistance through TSA Cares online or reach them at (855) 787-2227.

Your Voice Matters

Passenger feedback is powerful. If you encounter any issues with or have suggestions for improving accessibility services at AUS, there are many ways for you to voice your concerns:

1. Feedback Forms: At the airport and on the Americans with Disabilities Act and Title VI webpage, you can find feedback forms specifically designed for accessibility-related comments and suggestions.
2. Customer Service: Our customer service team is available 24/7 to address your concerns and gather feedback. You can reach out via phone at (512) 530-2414, email at AUS.GuestServices@FlyAustin.com, or in person at the airport.
3. Social Media: Connect with us on social media – Facebook, Twitter, Instagram, LinkedIn – to share your experiences and ideas. We actively monitor our social channels and value your insights.

We encourage you to take advantage of the above resources, as your insights help shape a more inclusive and accessible airport for all.

Meet Robert Mercado, one of the Project Managers behind the scenes, making things happen at the Austin-Bergstrom International Airport (AUS). If you have ever wondered who is responsible for many of our Journey With AUS airport improvement projects, look no further. Robert, Project Manager extraordinaire, is here to give us a glimpse into his life, his work, and his love for the city of Austin. Robert is a true Austinite through and through. Born and raised in Austin, he's a proud product of the city's rich culture and vibrant atmosphere. He attended Austin High School and the University of Texas at Austin School of Architecture. If you ever need a dining recommendation in the city, Robert's your guy – he's a self-proclaimed food snob and sushi expert, who enjoys treating his two sons to the finest culinary experiences Austin has to offer.

Twelve years ago, Robert embarked on a new chapter in his career when he joined the team at AUS as a Project Manager. The decision to work in aviation and project management came after receiving high praise for the airport's work environment from friends in the Planning and Engineering division. Robert's love for the city and a chance to contribute to its growth made the decision even easier. Since then, he hasn't looked back.

Robert thrives on challenges, and his favorite projects are the ones that keep him on his toes and he often reminds his project teams that "it wouldn't be fun if it was easy." One that stands out is the East Infill Project that was completed March 2016 and was the first major addition to the original airport building. This project touched every aspect of airport operations – from Customs and Transportation Security Administration (TSA) to baggage handling and rental car agencies. Robert believes that the more complicated a project is, the more fun it becomes. With the ongoing expansion of Austin's airport, he's eager for the next set of complex and exciting projects on the horizon. 

Outside of work, Robert has a few favorite ways to unwind in Austin. He's committed to staying active and healthy, incorporating regular workouts and yoga sessions into his routine. Additionally, he's an avid supporter of Austin FC, the city's soccer team. Robert has been a season ticket holder since the team's inception in Austin, and he never misses a home game.

"Creative, complex, and fun." Robert sums up his role in three words that capture the essence of his work at Austin-Bergstrom International Airport. To aspiring Project Managers and architects, he offers the simple advice to start young. This is a career that requires innovation, navigates complexity, and, most importantly, is incredibly enjoyable. Starting young allows one to enjoy it for a long time. While Robert might not have any airport-related quirks or superstitions, he does have a steadfast rule: project meetings start on time, down to the minute. His punctuality has become a hallmark, instilling a sense of discipline and professionalism in his project teams.

One of the most rewarding aspects of Robert's job as a Project Manager at AUS is the tangible impact he has on the community. He is currently the Project Manager for multiple Journey with AUS projects, the largest of which is the West Gate Expansion. This just started construction and will add 84,000+ square feet to the terminal over three levels. He takes his responsibility to serve the public seriously, and he's proud to be a part of the team that brings great projects to fruition. Robert Mercado is more than just a Project Manager; he's a passionate Austinite who's helping shape the future of Austin's airport. With his dedication to excellence and love for his city, the sky's the limit for what he and the exceptional people at AUS he works with can achieve. 
 

As Central Texans seek relief from scorching temperatures, now is the ideal moment for residents to kick-start their winter vacation planning and booking. So, as we all strive to stay comfortable in this Texas heat, let's also set our sights on an escape to cooler climes for the upcoming winter. It's the perfect opportunity to start plotting your journey to breathtaking beaches or enchanting snow-covered wonderlands. You can rely on us as your trusted source for discovering nonstop flights from Austin-Bergstrom International Airport (AUS) to some truly incredible holiday destinations. Join us as we explore these nonstop routes and the thrilling activities that await you at these winter getaway hotspots.

1. Sun-Soaked Miami, Florida (MIA) with American Airlines and Southwest Airlines

Pack your swimsuit and sunscreen because Miami beckons with its warm beaches and vibrant culture. Explore the Art Deco Historic District, savor delicious Cuban cuisine, and dance the night away in South Beach.

2. Caribbean Paradise in Cancun, Mexico (CUN) with American Airlines and Southwest Airlines

Indulge in turquoise waters, white sandy beaches, and ancient Mayan ruins in Cancun. Snorkel in cenotes, explore Tulum's ruins, or simply unwind with a margarita by the shore.

3. Festive New Orleans, Louisiana (MSY) with American Airlines and Southwest Airlines

Embrace the lively spirit of New Orleans during the holiday season. Savor Cajun cuisine, stroll along the historic French Quarter, and don't miss the famous jazz music on Bourbon Street.

4. Snowy Adventure in Denver, Colorado (DEN) with Frontier Airlines, Southwest Airlines, and United Airlines

For a classic winter escape, head to Denver for world-class skiing in nearby resorts like Breckenridge and Aspen. Enjoy après-ski relaxation and cozy mountain towns.

Hey there, fellow adventurers! It's your favorite hub for all things travel, Austin-Bergstrom International Airport (AUS), and we're thrilled to share the exciting news about our latest endeavor. Hold onto your hats because, on a beautiful August 30th morning, we officially relaunched our "Journey With AUS" to elevate your travel experience. The star of the show? Our 84,000 sq. ft. plus West Gate Expansion project, and boy, are we buzzing with anticipation!

Laying the Foundation for a Brighter Future
As AUS continues to be your gateway to the world, we've realized that we need more room to accommodate the ever-increasing number of passengers like you. The project construction has just started and will be completed in 2026. This event was all about celebrating the beginning of this exciting journey.

Rubbing Elbows with Austin's Finest
But let's talk about the celebration. It was no ordinary get-together. We had some of Austin's finest join us, including our mayor, Kirk Watson, Congressmen Lloyd Doggett, and Congressman Greg Casar, as well as Councilmembers Ryan Alter and Leslie Poole. They attended to remind us all just how important this expansion is for our vibrant city.

Here's a Sneak Peek of What's to Come:
•    Concourse Extravaganza: Imagine an extra 32,000 square feet of concourse space to roam, relax, and enjoy the AUS experience. That's what the concourse level is all about.
•    Elevated Experiences: Literally! We're adding a mezzanine with an outdoor balcony for those who love the great outdoors and an indoor seating area for those who prefer to stay cozy and cool in the summer months.
•    Backstage Buzz: Down on the apron (AKA where airplanes park while you board!), we've got airline support spaces to ensure smooth operations behind the scenes for airlines and their ground handling teams.
•    Out with the Old: 12 of our gate-boarding bridges are getting a well-deserved retirement. We're rolling out just-like-new, refurbished bridges.
•    Future-Proofed: With three new gates that will offset future gate closures for other projects, we're gearing up for whatever the future holds.
•    Waiting in Style: Five new seating areas to ensure you're comfortable while waiting for your flight.
•    Foodie Paradise: DA new restaurant to satisfy your cravings because we know that travel is also about the culinary journey.
•    No More Bathroom Hunts: We're adding new restrooms (biggest in the terminal – we might add).
•    Kid's Corner: Traveling with little ones? We're introducing a play area to keep them entertained.
•    Zen Zone: Need a moment of serenity amid the hustle and bustle? Our meditation/quiet room is just the ticket.
•    Family-Friendly: Family and nursing rooms for those traveling with loved ones.
•    Pet Haven: Even your furry friends will have a dedicated pet relief area.
•    Balcony Bliss: The new mezzanine features a public outdoor balcony – perfect for plane-spotting or simply taking in the view.

Breaking Ground on the Future

As we wrapped up this fantastic event, it was only fitting for our VIPs and special guests to join together to ceremoniously turn dirt in specially made Journey With AUS dirt boxes. This marked the start of our West Gate Expansion project, a testament to our commitment to progress and the beginning of a thrilling new chapter in our journey to serve our ever-growing passenger community.

So, there you have it, folks! Austin-Bergstrom International Airport's West Gate Expansion project is officially underway. We're on a mission to provide you with a more comfortable, convenient, and downright amazing journey. Keep your boarding passes close because we're ready to take you to new heights! Stay tuned for updates as we soar towards the future.

Hello, fellow earth-lovers and travel enthusiasts! 🌎✈️

So, here's the scoop: we're living in an era where being kind to our planet is all the rage. And guess what? Your friendly neighborhood airport – yep, that's us, Austin-Bergstrom International Airport (AUS) – is totally joining the cool kids' club. We're all about rocking the green scene with some seriously awesome solar panel action. 🌞

You know airports, right? Non-stop hustle, crazy energy consumption – that's our jam. But hold onto your hats, because we've just dropped a solar bomb on our infrastructure. We've slapped some sleek solar panels on our roofs and parking lots, and let’s just say, they’re a game-changer.

Picture this: sunlight hits those panels, and bam, we've got clean energy in the bag. It's like turning sunshine into power moves. We're talking lights, air conditioning, baggage systems – you name it, the sun's got it covered. And when we're feeling generous, we pump some of that excess energy back into the grid. Yep, we're like the coolest solar-powered party hosts ever!

Let's talk numbers. We've got a solar panel playground up on our Blue Garage's top floor – 6,642 panels strutting their stuff, covering an area as big as two football fields. But these panels are more than just a pretty face; they're giving you shaded parking spots while soaking up rays. Talk about style with substance!

But wait, there's a whole solar parade happening here. We're not stopping at panels, oh no. We've got electric vehicle charging stations popping up left and right, because green travel is the new black. And our Barbara Jordan Terminal? It's all about that 100% renewable energy vibe, thanks to our buddies at Austin Energy GreenChoice.

Hold onto your seats, because we're not done yet. We're on a mission to be carbon-neutral rockstars. Recycling like champs, buying energy from the good guys, and just generally working towards our goal of carbon neutrality.

So, next time you're cruising through AUS – whether you're taking off, landing, or just grabbing a coffee – know that you're part of the solar-powered revolution. We're not just an airport; we're your partners in making the world a greener, cooler place, one takeoff at a time. 🌞🛫

Labor Day may be a single day (Sept. 4 this year), but the Labor Day holiday travel period spans across several days. If you’re planning to fly out of or into AUS for the holiday this year, you’ll need to start planning ahead and considering your schedule before your departure time. Here are some helpful tips for your trip!

Don’t be that guy – pack properly

• Even before getting to AUS, you should consider your packing list and what is and isn’t allowed in both checked and carry-on luggage. The Transportation Security Administration (TSA) will be the ones to screen your stuff, and if you have prohibited items, you could delay yourself and other passengers. Check out their rules and guidelines.
• Under NO circumstances are firearms allowed at the security checkpoints. Keep them away from the area and use the TSA’s guidelines on how to pack firearms properly.

To park, or to drop-off? That is the question…

• If you’re planning to park your vehicle at AUS, know that spots fill up and you should reserve a spot or check real-time parking availability with ABIA Parking before coming to AUS.
• If you’re getting dropped off, great! AUS makes it easy. But if you see a long line of cars heading to “Departures” as you approach the airport, veer left and go to “Arrivals” for a quicker drop-off; once dropped off, just head upstairs to go to your airline ticket counter and security screening.

Most popular travel tip: When should I arrive at the airport?

• At least 2.5 hours before departure for domestic flights and at least 3 hours before departure for international flight. That’s it, that’s the tip.

Keep your cool

• Flying these days is, well, not as easy as “back in our day”… across the nation and world, airports, airlines and other airline industry agencies are working to increase their staff, improve operations, expand services and meet the growing air travel demand of me, you and our fellow fliers. So, we ask that you remain respectful of all AUS employees and, if you have a question, feel free to ask an airport employee in the terminal or visit our website which provides important traveler information.
• Keep your cool another way with a refreshing smoothie or cold one from one of our many restaurants. Our airport boasts one of the most unique restaurant experiences in the country with most of our restaurants and stores local. Take a bite out of Austin and check out your food options or other in-terminal experiences at AUS.

All this to say, we hope you and yours have safe and smooth Labor Day Weekend and work with us to plan ahead.

Hey there, flier! Ever seen an Irish musician perform with a bodhran celtic Irish drum in an airport? Well, if you’re at AUS the afternoon of Wednesday, August 16, 2023, then you’re in luck!

It’s this writer’s pleasure to introduce you to a seriously cool local musician who's been making those airport wait times more magical with her soulful jams, and will be back to do it again this Wednesday at the Asleep at the Wheel stage: Andrea Magee. But there’s more to Andrea’s story than the bodhran. Outside of the airport, she's about to make a big splash with the She Rises Festival, aimed at supporting women in music. And what better way to get the party started early than by getting an airport grooving with a lineup of fellow female artists?

Ahead of the concert at AUS this Wednesday and She Rises Festival in Taos on September 2nd, we wanted to sit down to learn more about Andrea’s journey in Austin and down the path that led her launch her career and festival. And before we let you go, learn more about the She Rises Fest!

What’s your musical background and what got you into music?

Magee: The essence of music got me at a very early age. I remember vividly the energy I felt in my entire body and still get that same childlike excitement when creating or performing to this day. Music is a gift that everyone can share, as a performing artist we get to bask in its joys and become the vessel for this sharing to continue. I started playing the bodhran (my celtic Irish drum) at the age of 7. Then went on to get a degree in music. Music and performing has always been a part of my life and always will be.

When did you move to Austin and why? What makes it special and a good place for you to be an artist?

Magee: Moved to ATX in 2015. It was love at first performance for me. I had been touring around the country with my duo Beat Root Revival at the time and we had visited 21 cities in USA. Each city had its own magic but Austin had something special. It had a sense of home, a sense of truth. I feel like Austin wants you to be authentically yourself and this is something I was craving for a long time.

How did you hear about the AUS music program and/or what got you interested in performing here? How often do you perform at the airport?

Magee: The community in Austin is so special, especially the music community. We started attending a venue called Donn's Depot and were fortunate enough to be accepted into the musical family there on Monday nights with Chris Gage. Chris had us get up and introduced us to so many and that was how I got to come and play at the airport.

What inspired you to start the She Rises Festival?

Magee: I have always been a team player and I love lifting people up around me. In January I attended my first Brandi Carlisle's Girls Just Wanna weekend in Mexico and was blown away by the energy and community she had cultivated, this planted a seed in my head. A couple of months later this opportunity presented itself and I jumped at the opportunity to lift women up in music and beyond. Being based in Austin I am so fortunate to be so connected with the talented artists here and was over the moon to able to share these artists with a new market in Taos.

Why did you select New Mexico as the festival location?

Magee: Taos was the perfect place, The community seems to support creativity and nourishes it. I’ve performed at the Big Barn Dance for the last five years and I’m originally from Ireland. When I first played in Taos, I was completely blown away from the response to my drum. There’s something in the air for creative energy.

What do women bring to the music world that make them so unique and critical to the arts?

Magee: Women have a special gift of bringing people together and nourishing their needs, this comes through in all the artists performing at She Rises.

What is the best thing about being a performer? Anything unique about performing at our airport that you'd like to mention?

Magee: I love performing. It's my free space. It is an opportunity to connect with people through a new language, a language of expression and its always something different. I love the airport performances as the energy is so vastly different with all the travelers. When you perform there you get to offer a little light into their day and connect with so many unique individuals.

We are thrilled to share the incredible success of the Copa Airlines launch that took place on July 6, 2023, at the Austin-Bergstrom International Airport (AUS). The much-anticipated celebration marked the commencement of the new nonstop route between Austin, TX, and Panama City, Panama. With a heartwarming display of traditional Panamanian dancers and captivating speeches from esteemed leaders, the events truly embodied the spirit of friendship and international connectivity.

A Vibrant Celebration of Culture and Connectivity

The morning media event commenced with an enchanting performance by Panamanian Dancers, who beautifully showcased the richness of Panamanian culture through their traditional dances. This delightful start set the tone for the day, celebrating the strong bond between Austin and Panama.

During the media event, esteemed representatives from the City of Austin, Austin Airport, and Copa Airlines graced the occasion with their inspiring words and a ribbon cutting. The speakers emphasized the significance of this new nonstop route, which promises to foster enhanced economic, cultural, and tourism ties between Austin, Texas, and Panama City, Panama. The afternoon gate event for departing passengers continued the festivities, offering a memorable send-off to travelers embarking on this exciting journey.

Connecting the Hub of the Americas® with the Heart of Texas

The turnout and enthusiasm from the community were overwhelming, and we extend our heartfelt gratitude to everyone who made this launch a grand success. We are proud to announce that this new nonstop route operates four times a week on Mondays, Wednesdays, Thursdays, and Saturdays.

The flights depart Panama at 9:18 a.m. (local time) and gracefully arrives at AUS at 2:04 p.m. (local time). The return flight departs Austin at 3:34 p.m. (local time) and reaches Panama at 8:16 p.m. (local time). This seamless connection opens up a world of possibilities for both leisure and business travelers, and it's now easier than ever to explore Panama's vibrant capital and beyond.

Unprecedented Connectivity: A Gateway to 32 Countries

What makes this nonstop route truly exceptional is that it marks the first-ever direct connection between Texas and Copa Airlines' extensive network of 32 countries through the renowned Hub of the Americas® in Panama City. Travelers from Austin can now effortlessly extend their journey to the captivating Andes mountains and the historic ruins of Machu Picchu, immerse themselves in the culture of Buenos Aires, Argentina, or explore the breathtaking beauty of Brazil and Chile.

A Heartfelt Thank You

We are extremely honored to have been chosen as the first-ever Texas route for Copa Airlines. This milestone would not have been possible without the support and enthusiasm of the Austin community. As we continue to expand our horizons and connections, we promise to bring you more remarkable opportunities to explore the world.

From all of us at the Austin-Bergstrom International Airport, we extend our heartfelt gratitude and invite you to embark on this unforgettable journey with Copa Airlines. We are excited to welcome both our community members and the traveling public to experience the magic of this new nonstop route from Austin, TX, to Panama City, Panama.

Book Your Adventure Today!

Don't miss the chance to be part of history and explore the world through this remarkable new route. Whether you are an adventurer, a culture enthusiast, or a seasoned traveler, Copa Airlines promises to take you on a journey of a lifetime.

Embrace this opportunity to witness the seamless blend of Austin's hospitality and Panama's rich heritage. Book your tickets now and experience the magic of this direct connection to 32 countries through Copa Airlines' Hub of the Americas®.

Airports can be bustling and overwhelming places for travelers. Navigating through a sea of unfamiliar faces and terminal signs can cause anxiety, especially for first-time visitors. However, Austin-Bergstrom International Airport (AUS) has found an innovative way to address this challenge - the AUS Airport Ambassadors program.

At the heart of the program are the dedicated volunteers who warmly welcome and assist visitors at the airport. They are not only representatives of the airport but also embody the friendly and hospitable spirit of Austin.

Their smiling faces and open willingness to help our passengers through volunteerism create a positive impression, leaving them with a lasting memory of our airport as a friendly and welcoming gateway to the city. These volunteers serve as a bridge between the airport and its guests, making sure that everyone feels at ease during their travels.

Each ambassador volunteer has comprehensive training and the knowledge and skills needed to assist passengers effectively in the airport. These volunteers also do such a good job of promoting the city of Austin itself. They are well-informed about airport operations, but also local attractions, dining options, and transportation services. As volunteers living in the city or surrounding areas, their input and unique perspective of Austin is something passengers can trust.

A goal of the program is to support and play an active role in community engagement and collaboration. Developed in partnership with the Department of Aviation staff, the program integrates community members into the airport’s operations.

Want to become an AUS Ambassador?

There are certain qualifications to become an ambassador, but as the writer of this blog, the main criteria I’ll highlight is a smile. We love bringing in friendly, outgoing individuals with a passion for helping others into the program and our airport. As a volunteer, you’ll get certain perks, too:

• Discounts on airport concessions
• Free Airport parking (for work or vacation)
• Free Cap Metro I-Ride cards for volunteers wishing to use the system for commuting to/from volunteering
• Special recognition/social functions with fellow volunteers

Some intangible perks include meeting new people, welcoming and helping excited visitors to Austin, learning the ins and outs of your airport, and representing the spirit of Austin.

If you meet the requirements to become an ambassador, you can apply by emailing the airport's Visitor Information Center Supervisor at volunteeratabia@flyaustin.com or calling 512-530-6302.