New services and appointments now available at the PDC. Learn more.
Schedule an Appointment with the Permitting and Development Center (PDC)
The City of Austin Permitting and Development Center (PDC) offers appointments to help answer some of your development and permitting questions. The select work groups below provide virtual and in-person appointments. Appointments are not available for all permitting and development services.
- Virtual (video or phone) appointments are hosted on Microsoft Teams. Two options will be provided to you in a confirmation email: a link and a phone number. You may use your computer or mobile device with the link to use video or share screens, or you can call the conference phone number using just your phone for a voice-only option.
- In-person appointments are at the PDC, 6310 Wilhelmina Delco Drive, Austin (See Map). Appointments are subject to parking fees for visits more than 30 minutes if you park in the PDC parking garage.
- If you have already submitted an application, please work directly with the staff assigned to your case.
- Inspections - This page contains appointments for questions about inspections. If you are scheduling an inspection, visit the Inspections webpage. (To schedule a building or trade inspection, visit the Schedule a Building Inspection webpage.)
For assistance with scheduling an appointment or to determine the correct appointment type, please call 512-978-4000, Monday – Friday, 8 a.m. – 4 p.m. If you need to schedule an appointment for a language other than English or Spanish, please contact Austin 3-1-1 or 512-974-2000.
Appointments
- Walk-in Appointments: Walk-in appointments are available Monday through Friday, 8 a.m. - 4 p.m. for Building Plan Review, Building and Trade Contractor Services (BTCS), Land Use Assistance, Land Use Review, Community Trees, and Public Projects. Simply check in with the reception desk when you arrive.
- Make an Appointment: To schedule an appointment, locate the correct appointment name on this page, read its description, click the scheduling link, and follow the prompts in the scheduler. To quickly search this webpage, press Ctrl+F (Windows) or Command+F (Mac) and type the word or phrase you want to find.
A B C F H L M N R S T W Z
Austin Technology Services (Addressing)
The Address Management Services team is the addressing authority for the City of Austin and Travis County. Appointments are available for general, site plan, and subdivision addressing questions.
Please note: If you are currently working with a specific Addressing Reviewer on an existing Address Request, Site Plan, or Subdivision review, please visit the Address Management Services webpage to schedule an appointment directly with that Addressing Reviewer.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Addressing General Questions (15 min) | Ask general addressing questions. | |
Addressing General Questions (30 min) | Ask general addressing questions. | |
Addressing Site Plan or Subdivision General Questions (15 min) | Ask about addressing requirements before submitting a Site Plan or Subdivision Application. | |
Addressing Site Plan or Subdivision General Questions (30 min) | Ask about addressing requirements before submitting a Site Plan or Subdivision Application. |
Alcoholic Beverages
Appointments are available to meet with the Land Use Assistance (LUAssist) team about Alcoholic Beverage Permits for local businesses.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Alcoholic Beverages (20 min) | Ask questions about restrictions on the sale of alcoholic beverages, zoning review for TABC, BYOB Permits, and processing an Alcoholic Beverage Waiver application. |
Austin Center for Events
Appointments are required for all Austin Center for Events meetings. To schedule an appointment, call 512-974-1000 or email specialevents@austintexas.gov.
Austin Energy
Visit the Austin Energy Electrical Service Design and Planning webpage for a contact list and information about the design of electrical facilities.
Visit the Austin Energy Directory for department and program (Energy Efficiency Programs, Renewable Energy, etc.) contact information.
Austin Fire
Appointments are available to meet with Austin Fire for general engineering and administrative questions and preliminary design review.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Fire Daily Duty (15 min) | Ask general fire-related plan review or fire code questions. | |
Preliminary Design Meeting | Get a paid consultation to review preliminary design plans. |
Austin Public Health (Food Establishments, Pool/Spa)
Appointments are available with Austin Public Health for questions and guidance for fixed food establishments and pools, spas, interactive water features, and fountains.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Food Enterprise Plan Review (15 min) | Ask questions or get guidance for new construction or remodels of commercial food establishments. | |
Pool/Spa Plan Review (25 min) | Ask questions or get guidance for new construction or remodels of commercial pools and spas. |
Austin Transportation and Public Works
Appointments are available with Austin Transportation and Public Works for questions about right-of-way management and transportation development services.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Right of Way Management | Ask a Right of Way Management representative about right-of-way permits and licenses, traffic control plans, utility coordination, and the Downtown Austin Project Coordination Zone. (Request appointments two days in advance; availability is limited.) | |
Transportation Development Review (Commercial and Multi-Family) Questions (20 min) | Ask Transportation Development Services Review staff general questions about commercial and multi-family (4+ unit) projects, including ROW dedication, parking and bicycle parking, Subchapter E, back-of-curb standards, sidewalks, driveways, and loading and waste collection. |
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Austin Water (Utility Permitting/Industrial Waste)
Appointments are available with Austin Water for questions about utility permitting, industrial waste plan review, and utility development services.
For specific industrial waste questions related to a project, grease interceptor, wastewater discharge permit, sampling ports, pump-outs, inspections, Industrial Waste (IW) approval letters or Central Prep Kitchen Permit numbers, please email IndustrialWaste@austintexas.gov.
For Utility Development Services (UDS) project-specific questions, email the assigned review staff directly. For general inquiries, email AWUDS@austintexas.gov.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Utility Permitting Office (30 min) | Ask questions about Water/Wastewater Service Plan Verification (WWSPV), Water/Wastewater Applications, and temporary truck and fire hydrant meters. |
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Industrial Waste (IW) Team (30 min) | Ask questions about Site or Building Plans with comments from an Industrial Waste Reviewer, regulations, pretreatment devices, variances, replacement, abandonment, or complex situations. | |
Utility Development Services (UDS) Team (15 min) | Ask about water, reclaimed water, and wastewater service for new and existing development. Programs: SER, AW Land Use Review, Tap Plan and Pipeline Engineering Review, OSSF Permitting, Site Plan Plumbing Review, Onsite Water Benchmarking, Water Reuse/Reclaimed Review. |
Board of Adjustment/Variance Requests
Appointments are available for questions about Board of Adjustment support and variance requests.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Board of Adjustment (BOA)/ Variance Requests (30 min) | Ask questions about the variance process, get assistance filing a variance request, and check the status of a variance request in progress (for interested parties). |
Boat Docks
Appointments for boat dock-related questions are available with various groups within Austin Development Services.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Boat Dock Addressing & Inspections | Ask boat dock addressing or inspection-related questions. | Email BoatDockInspections@austintexas.gov or call 512-978-4687. |
Commercial Building Codes (20 min) | Ask general building plan and code questions for compliance with the International Building Code, Subchapter E of the Land Development Code, Texas Accessibility Standards, International Energy Conservation Code, and International Existing Building Code. |
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Environmental Review & Regulations | Ask questions about boat dock and bulkhead environmental regulations. | |
Site Plan Review, Exemptions, Corrections, and Revision Questions (20 min) | Ask questions about boat docks for residential and commercial use. | |
Residential Building and Trade Contractor Services | Ask general questions about residential boat docks. |
Building Permit
Building and Trade Contractor Services Questions (Activating Permits, Contractor Registration)
Appointments are available with Building and Trade Contractor Services for general questions about contractor registration, stand-alone permits, and activating permits for commercial and residential properties not related to plan review.
For a life safety emergency permit, apply on the AB+C Portal, then call 512-974-1500.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Building and Trade Contractor Services (BTCS) General Questions (20 – 30 min) | Ask general questions about Building (GC) and Trade Contractor Registrations, verify trade license holder identities for initial registrations, and get permit activations for commercial, multi-family, and single-family properties. |
Cashier Payments
Appointments are available with the Cashier Services team to pay invoices and fees in person. Online payments can be made through your AB+C Portal account.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Cashier Payments (15 min) | Schedule an appointment to pay invoices or fees in person. |
Commercial Plan Review/Building Permits
Appointments are available with the Commercial Intake and Plan Review teams for commercial and multi-family (more than 2 units) properties to answer questions regarding application submissions, plan review requirements, site plan corrections/exemptions, and technical building codes. Appointments are not for submitting an application.
To meet with staff for more than 20 minutes to discuss rejection comments, preliminary designs, or code issues/interpretations, please see the optional, fee-based meetings listed in the table.
If specific code interpretation questions are to be discussed, please ensure the professional designer attends the appointment.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Commercial Building Codes (20 min)
| Ask general building plan and code questions for compliance with the International Building Code, Subchapter E of the Land Development Code, Texas Accessibility Standards, International Energy Conservation Code, and International Existing Building Code. |
|
Commercial Electrical Codes (20 min) | Ask general electrical plan and code questions for compliance with the National Electrical Code (NEC), City of Austin Electrical Ordinance, and International Energy Conservation Code. (For Electrical Design Criteria questions, schedule with Austin Energy instead.) | |
Commercial Mechanical Codes (20 min) | Ask general mechanical plan and code questions for compliance with the Uniform Mechanical Codes, International Energy Conservation Code, and local amendments. | |
Commercial Plumbing Codes (20 min) | Ask general plumbing plan and code questions for compliance with the Uniform Plumbing Code and local amendments. | |
Demolition/ Relocation Application Questions (20 min) | Ask questions about application submissions for total demolition or relocation of a building or structure on commercial or multi-family properties. | |
Ask the Commercial Intake team questions about the commercial building permit application, required documents and forms, submission requirements, and the commercial review process. | ||
Preliminary Plan Review Meeting | Get an optional, fee-based meeting with plan reviewers before submitting an application to discuss preliminary design or code issues that need to be addressed before construction plans are submitted for permit review. | To schedule this meeting, please visit Expedited Building Plan Review.
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Plan Review Consultation Meeting | Get an optional, fee-based meeting during the review process or on an active permit that needs more than 20 minutes to discuss rejection comments with your specific reviewer. (No approvals or design changes are given in this meeting.) | Submit your request through the Commercial Building Permit Web Form. |
Commercial Building Inspections
Appointments are available with the Commercial Building Inspections team for commercial and multi-family (more than 2 units) properties to answer questions regarding building inspections for an active permit.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Building Inspections General Questions (15 min)
| Ask general questions about the commercial building inspection process for an active permit. | |
Technical Inspection Questions | Email the appropriate contact for technical inspection questions on an active permit. (No appointment needed.) |
|
Fiscal Surety
Appointments are available with the Fiscal Surety team to guide you through posting fiscal to pay for site plans and subdivision improvements.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Fiscal Surety (30 min) | Get guidance and answers about posting through Fiscal Surety. |
Floodplain
For questions about floodplain regulations, please email Floodpro@austintexas.gov.
Homeowner/Small Business Owner Process Support
Appointments are available with the Development Process Team (DPT) for homeowners, small business owners, and renters. The team can help answer general questions about the development process for proposed improvements to your home or business. Visit the Development Process Team webpage to learn more about their services before scheduling an appointment.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Residential Homeowner/Renter (20 min) | Ask DPT general questions about the residential development process for your home. | |
Small Business Owner/Renter (20 min) | Ask DPT general questions about the commercial development process for your small business. |
Landscape/Environmental
Appointments are available with the Land Use Assistance (LUAssist) team for questions about commercial landscape requirements, watershed impervious cover limits, waterway setbacks (Critical Water Quality Zone/Water Quality Transition Zone), grading, slope limits, and erosion controls.
For questions about protecting floodplain vegetation and critical environmental features (e.g., wetlands, springs, rimrock, voids, recharge features), please email WPDERI@austintexas.gov.
For questions about retaining walls, please email DSDZoningSitePlan@austintexas.gov.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Landscape/Environmental Questions (20 min) | Ask questions about commercial landscape requirements, watershed impervious cover limits, waterway setbacks (Critical Water Quality Zone/Water Quality Transition Zone), grading, slope limits, and erosion controls. |
Mobile Retail Establishments
Appointments are available with the Land Use Assistance (LUAssist) team to ask general questions about permits for mobile retail establishments that sell non-food items and services to customers from a movable vehicle or trailer that routinely changes locations.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Mobile Retail Establishment Questions (20 min) | Ask questions about submitting applications to operate a retail establishment that sells non-food items and services to an end consumer from a movable vehicle or trailer that routinely changes locations. |
Neighborhood Assistance
Appointments are available with the Neighborhood Assistance Center (NAC) team for community members to learn about development in the City, the Community Registry, and DSD online tools.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Neighborhood Assistance Center Questions (30 min) | Ask questions about the public's role in the development process, resources for researching a project, identifying the neighborhood association where a project is located, how to engage with an applicant, and how to request information from City staff. |
Records and Research
Appointments are available with the Records and Research team for individuals who cannot access email, who prefer to review records in person before receiving an electronic copy, or who have been notified by staff that requested records are on-site and ready for viewing. Physical records are not stored on-site. To request a record, visit Records and Research.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Records and Research (30 min) | Schedule an appointment only if you cannot access email, prefer to view records before receiving an electronic copy, or have been notified that requested records are on-site for viewing. Meeting Location: 6310 Wilhelmina Delco Drive |
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Residential Plan Review/Building Permits
Appointments are available with the Residential Intake and Plan Review teams for single-family, townhouse, duplex, two-unit, and three-unit residential properties. For more than 4 units, check out the commercial building permits appointments (link). Appointments are not for submitting an application.
Contact the assigned reviewer directly to discuss rejection comments for a plan review application that has already been submitted. This information can be found in the Master Comment Report provided to the applicant.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Express Permit (Minor Repairs) Application Questions (35 min) | Ask general application questions about the Express Permit for minor repairs. | |
New Residential Application Submission Questions (35 min) | Ask Residential Intake staff questions about submitting a residential building permit application, submission requirements, and determining which application to submit. | |
Residential Zoning Questions -Property (20 min)
| Ask general zoning questions related to the Land Development Code for properties containing single-family, duplex, two-unit, three-unit, four-unit residential properties and additional dwelling units (ADU). | |
Residential Building Code Technical Questions - Building or Structure (20 min) | Ask general building code and structural questions related to international residential building codes, trade codes, and land development codes, including interior remodels, foundations, roofing, wall-bracing plans, and other building or structure modifications. | |
Residential Building Plan Review Questions (more than 20 min)
| Get an extended, fee-based appointment to ask general questions about proposed improvements and determine permit requirements before submitting a permit application. | If you are interested in an extended appointment, email ResidentialAppointment@austintexas.gov. |
Residential Demolition/Relocation Application Questions (35 min) | Ask questions about the total demolition or relocation of a structure on a property. |
Residential Building Inspections
Appointments are available with the Residential Inspections team for single-family, townhouse, duplex, two-unit, and three-unit residential properties to answer questions regarding building inspections for an active permit. For properties with more than four units, check out the commercial building inspections appointments.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Residential Building Inspection Questions (30 min) | Ask general questions about the residential building inspection process for an active permit. | |
Residential Mechanical/Electrical/Plumbing (MEP) Inspections Questions (30 min) | Ask technical inspection questions related to residential building, plumbing, electrical, and mechanical code requirements for an active permit. |
Sign Permits
Appointments are available with the Sign Permits team for general permitting questions.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Sign Permits General Questions (20 min) | Ask general questions about sign permits. |
Site Plans
Appointments are available with the Land Use Assistance (LUAssist) and Land Use Intake teams for questions about site plan application types, process, and requirements.
Site and Subdivision Inspections
Appointments are available with the Site and Subdivision Inspections team for questions about the Site and Subdivision Inspection application process.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Site and Subdivision Inspections Questions (20 min) | Ask questions about the Site and Subdivision Inspection application process. |
Sound Permits
Appointments are available with Austin Arts, Culture, Music, and Entertainment for outdoor amplified sound permit questions.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Sound Permit Questions (20 min) | Ask questions about noise and amplified sound permits, such as Outdoor Music Venue permits, temporary sound permits, after-hours concrete pours, and general noise restrictions. |
Subdivision/Land Status Determination
Appointments are available with the Land Use Assistance (LUAssist) and Land Use Intake teams for questions about subdivision applications, requirements, land status determinations (i.e., exceptions to subdivision platting), and to determine if the property is a platted lot.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Subdivision/Land Status Determination Questions (30 min) | Ask general questions about the subdivision process, requirements, land status determinations, and whether a property is a platted lot. | |
Subdivision Application Submission Questions (15 min) | Ask staff how to fill out and submit a new Subdivision application. |
Temporary Use Permits
Appointments with the Land Use Assistance (LUAssist) team are for general questions about Temporary Use Permits on private property.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Temporary Use Permit Application General Questions (20 min) | Ask general questions about Temporary Use Permits for private property. |
Trees/City Arborist
Appointments are available with the City Arborist team for general questions related to Tree Ordinance compliance on zoning, site plan, subdivision, and residential projects, including site plan exemption and site plan correction (for projects not yet submitted).
This informal discussion is not for on-site visits or field assessments of your project, and formal permit documentation will not be provided or processed during this appointment.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Tree Ordinance Compliance General Questions (20 min) | Ask general questions about Tree Ordinance compliance for zoning, site plan, subdivision, and residential projects, including site plan exemptions and corrections for projects not yet submitted. | |
Pre-Plan Submittal Consultation, On-Site Visits | Get an optional, fee-based on-site visit from a City Arborist before submitting plans by submitting a Pre-Plan Submittal Consultation application. | To request a consultation or learn more, visit Trees on Residential Property or Trees on Commercial and Multi-Family Property. |
Schedule Environmental / Tree Inspections: To schedule inspections for an Active building permit, visit Environmental Inspections.
Red Tag / Stop Work Order: To understand why a red tag or stop work order was issued for a site, contact the assigned Environmental Inspector or email Environmental.Inspections@austintexas.gov.
Check status of review & discuss comments: For plans currently in review, please contact your assigned tree reviewer directly or learn how to check the status and more at Tree Reviews and Permitting.
Water Quality and Drainage Engineering Review
Appointments are available with the Land Use Assistance (LUAssist) team for questions about drainage and water quality development applications and requirements for commercial, multi-family, or residential properties.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Drainage and Water Quality Development Application Questions (20 min) | Ask questions about drainage and water quality development applications and requirements for commercial, multi-family, or residential properties.
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Zoning (Land Use)
Appointments are available with the Land Use Assistance (LUAssist) and Land Use Intake teams for questions about the zoning application and requirements, rezoning a property, the change of zoning process, and general zoning questions for commercial and multi-family properties.
Appointment Name | Description | Make an Appointment |
|---|---|---|
Change Zoning District Questions (20 min) | Ask general questions about rezoning, the zoning change process, application requirements, and whether staff may support a proposed request. | |
Commercial and Multi-Family Zoning (Land Use) Questions – 5+ dwelling units (20 min) | Ask general zoning questions about allowed commercial uses, multi‑family unit counts, parking, setbacks, building height, impervious cover, Subchapter E, compatibility, and other site development and zoning standards for new property changes. |
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Residential Zoning (Land Use) Questions – 1 - 4 dwelling units
| Ask general zoning questions related to the Land Development Code for properties containing single-family, townhouse, duplex, triplex, fourplex, and additional dwelling unit (ADU) residences. | |
Zoning Application Submission Questions (15 min) | Ask Land Use Intake staff how to fill out and submit a new Zoning Application. |
Live Chat
Live chat is available for the following:
Visit the page and click the blue chat bubble in the lower-right corner to chat with an agent regarding the following requests. Visit the Contact Austin Development Services webpage to view chat hours.