+ City of Austin, Texas

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Contact Us

24-Hour Emergency Service: 512-972-1000 |  Water Leak Report Form
Billing/Utility Account Services: 512-494-9400, 7 a.m.-7 p.m. (all utility billing)
Customer Service & TAPS Information: 512-972-0000
Public Affairs/Media Inquiries: 512-972-0155
Industrial Waste & Water Protection: 512-972-1060
Administrative Offices: 512-972-0101

Austin Water Administrative Building (Waller Creek)
625 E. 10th St., Austin, TX 78701
Monday – Friday, 8 a.m. to 5 p.m.

Customer Care (Residential | Commercial)

Conservation

Email  |  512-974-2199

Center for Environmental Research

Email  | 512-972-1960

Cross-Connection | Backflow

Email  |  512-972-1060

Dillo Dirt

Email  |  512-972-1956

Industrial Waste

Email  |  512-972-1060

Media Inquiries

Email  |  512-972-0155

Product Standards

Email  |  512-972-1180

Public Information Requests

Service Extension Requests

Email

Septic Tanks

Email

Water & Wastewater Commission

Email  |  512-972-0114

Water Forward

Email

Water Sales & Taps Permitting

Email  |  512-972-0000

Water Quality/Taste and Odor

512-972-0021

Wells

Email  |  512-972-1060

Wildlands

Email  |  512-972-1682

Website Issues

Email  |