The Community Registry is a database of self-registered neighborhood associations and other community organizations, maintained by the City of Austin Neighborhood Assistance Center in the Development Services Department. The Community Registry is an important communication tool for neighborhoods and other development-interested groups to be notified of land use issues relating to their area. Organizations registered in the Community Registry are encouraged to update their record at least once every two years.
DSD is committed to conducting annual customer satisfaction polls to gather input on how the department can improve the service level provided to its customers. The polls are administered by ETC Institute.
In August 2017, the Office of the City Auditor released a report on the demolition permitting process that highlighted areas of concern. The City Council followed up in December 2017 with a resolution requesting the Development Services Department develop recommendations to redesign the demolition permitting process to achieve the goals from the City Auditor's report.
These flowcharts serve as a guide to help you better understand the development and permitting process.
As of July 2019 the Emerging Projects Map (EP) process has evolved into a continuously updated map application showing major zoning, site plan, and subdivision land use cases under City review in the last two years. It also shows the pre-July 2019 data for reference purposes.
Listed below are the Fee Schedules for Fiscal Year 2019-20. These fees became effective on October 1, 2019.
View applications, checklists and associated packets for the Development Services Department.
Growth Watch is your portal to datasets extracted from the City's development review system to support tracking and understanding of development trends. It is intended primarily for those wishing to download the data and manipulate it in software such as GIS, Business Intelligence, Spreadsheet, Database, or similar software.
These reports track development activity and review times for Fiscal Year 2013 thru August 2016.
The Neighborhood Assistance Center (NAC) provides educational resources and information about the City of Austin’s operations and services. The center facilitates and assists effective communication between neighborhood stakeholders and the City of Austin.
The Development Services Department has various online tools to help you search for development & permit related information, sign-in for service, view geographic related information, or learn about the development process.
Search for building and development information (building permits, residential and commercial plan review cases, site plans, subdivisions, and zoning cases)
The Success Metrics identifies key performance measures and target goals for the Development Services Department. These metrics gauge the performance of review times, wait times, employee investment, and technology to assess business processes and organizational efficiencies. These reports are published monthly.