City Services

To report a problem with rats, contact us at 512-978-0370 or by email. See Vector Control for more information.

Citizen Connect is an online tool (replacing Austin Code & Permit Tracker) which allows searches of complaint cases by address, case number or various region filters.

Bring your valued voice to the table about a number of topics and initiatives. Visit SpeakUp Austin! to share your ideas and feedback.

Notice a sidewalk in need of repair? Would you like to request that a new sidewalk be added in your area? The Public Works Department is here to help keep our city safe for pedestrians and would like your input. Contact 3-1-1 for details.

Small cell facilities are low-powered antennas that provide cellular and data coverage to smaller geographic areas, supplementing the larger cellular network and improving service for wireless customers.

Outreach facilitates department communications regarding services, key initiatives, and special notices. See SMBR outreach programs.

Smoking in public places is prohibited in Austin.  To report violations, call 3-1-1 or complete the Smoking in Public Places Online Complaint Form.  Reports can be made anonymously.

The Neighborhood Centers can help low- and moderate-income families in need with free services, including food assistance, job search help, health screenings, fans, and more.

To add temporary, additional vehicles to an already existing/permitted charter bus fleet to operate during a special event in Austin, you will need one of these permits. The City Code limits the additional vehicles to 100% of the already exiting/permitted fleet. Download the application (PDF). 

Staff in the Spill Response Program respond to citizen pollution complaints and spills that threaten our creeks or water bodies, 24 hours a day, seven days a week. 512-974-2550

The Repeat Offender Program (ROP) was created in 2013 as a rental registration program for properties with multiple code violations. The intent of City Council in passing this ordinance and its amendment was to ensure Austin renters are living in properties that meet minimum health and safety standards.

Community groups and event organizers use street banners as a cost-effective, high-impact, place-based tool for engaging the public, promoting events, raising awareness, and communicating key messages.

A request to change the name of a dedicated street within the City of Austin full purpose jurisdiction can be initiated by a City Council member, city department, or by a property owner with property abutting the street to be renamed.  The street name change process involves submittal of an application, payment of a non-refundable processing fee, property owner and governmental entity notifications, and approval from the Austin City Council in the form of an ordinance.

In order to bring a street name change request before Council, the following requirements must be met (per City Code 14-5):

• Applicant must own property abutting the street they wish to rename or enlist the support of a City Council member to sponsor the naming.
• The applicant must send a completed street name change application form and payment of the $415.00 non-refundable processing fee to:

Austin Transportation Department
ATTN: Street Name Change Coordinator
P.O Box 1088
Austin, Texas 78767-1088

• The applicant must contact all affected property owners for their signature agreement to the proposed street name change. An affected property owner is any property owner who owns property that abuts the right of way proposed for renaming. Contact can be made using the property owners information and mailing address of record from the Travis County ad valorem tax rolls.
• The case cannot be brought before Council or set for a public hearing until more than 50% of the property owners respond with their signature of the agreement.
  • If 100% of the property owners respond in agreement – there is no requirement for public hearing.
  • If less than 100% respond with their agreement – a public hearing will be required.
  • If one or more property owners object to the renaming – a public hearing is required 
     
• Once more than 50% of the property agreement forms are signed indicating agreement and all signed property agreement forms have been provided to the Austin Transportation Department Street Name Change Coordinator the internal reviews may begin.
• Concur reviews from eight agencies & departments are distributed for review. All reviewers must return signature agreements with the proposed street name change. If any of the three emergency services disagrees with the street name change (APD, AFD, EMS) the case is closed without being brought before Council.
• Once the field notes for the street name change have been collected from the Public Works Engineers (used to legally describe the extent of the street to be renamed) the Request for Council Action can be submitted to place the item on the Council’s Agenda.
• Council reviews the request and the ordinance changing the street name is either denied or approved.
  • If denied, the case is closed without further action
  • If approved, the street name change is final upon ordinance signature of the Mayor and recordation with the City Clerk. The applicant assumes responsibility for expenses incurred for sign replacement and will be billed for the cost of sign replacement. The Austin Transportation Department will be notified after the ordinance has been signed to begin replacing the affected street signs. Notifications will be sent out to all affected property owners advising them of the street name change and to approximately 30 agencies and city departments who are affected by the name change.

Did you recently swerve to avoid a pothole? Have you noticed a street in need of maintenance? Contact 3-1-1 to report the issue, and the Public Works Department will take care of it.

Developers: If an IPM plan is required, developers should be informed during the development review process. It is then their responsibility to submit, and comply with, a plan. If the land is then sold, it is their responsibility to communicate the need for the new land owner to abide by the plan.

Homeowners: If you own an individual parcel of land that requires a site plan review and no developer or previous owner has submitted an IPM plan, then it is your responsibility to do so.

Public and semi-public pools and spas must be inspected and issued a permit. Complete a Permit and Plan Review Application or call 512-978-0300 for more information.

Need to apply for taxicab business franchising? View criteria needed for taxicab franchising and submit a Taxicab Franchising Application.

The City of Austin's technical criteria manuals are available online through the Municode website.

Complete and submit a Temporary Supplemental Vehicle Permit Application to report a temporary supplemental vehicle.

The Austin Transportation Department is one of several governmental departments and agencies responsible for building, maintaining, and planning transportation in Austin. Here is a list of our partners and a little bit about what they do.