City Services

The Labor Relations Office represents the City in negotiations related to wages, hours and terms of employment with public safety employees' associations.

If you are needing a lien payoff on a property, click here. You can also email your request.

If you would like to have a Code Inspector or speaker attend your neighborhood association meeting or community event, please complete our online form at least one week prior to the event.

The Texas Public Information Act gives you the right to access all government records, except where certain exceptions apply. The public information officer may not ask you why you want the records. Request public records online.

The department has observed a growing demand for use of City parklands by a variety of private commercial entities. Go to Commercial Use of Dedicated Parkland webpage.

Formerly Solid Waste Services, Austin Resource Recovery provides a wide range of residential services designed to transform waste into resources while keeping our community clean.

Food establishments in Austin are inspected twice a year to evaluate proper food handling to ensure food safety. Inspection scores are posted online for public review.

Lost your keys or cell phone down an inlet? Call 3-1-1, and we may be able to send a representative to retrieve your item.

Services offered by the Right of Way Management Division include Permitting, Traffic Control Plan/Review, Utility Coordination, Safety and Mobility in the ROW, and Code Compliance.  View the Division's page here.

To report a problem with rats, contact us at 512-978-0370 or by email. See Vector Control for more information.

Citizen Connect is a new online tool (replacing Austin Code & Permit Tracker) which allows searches of complaint cases by address, case number or various region filters.

Bring your valued voice to the table about a number of topics and initiatives.

Owners of Short-Term Rentals (STRs) are required to obtain an operating license annually (Ordinance No. 20160223-A.l). This law applies to all properties (including rooms and guest houses) rented for less than 30 consecutive days.

If you are operating a business and would like to place a temporary seating area or other appurtenances on the sidewalk or parking in front of your building, this is the permit you will need. Permittable businesses include retail stores or properties associated with a cocktail lounge, restaurant, or food sales use.

Notice a sidewalk in need of repair? Would you like to request that a new sidewalk be added in your area? The Public Works Department is here to help keep our city safe for pedestrians and would like your input. Contact 3-1-1 for details.

Small Cell facilities are low-powered antennas that provide cellular and data coverage to smaller geographic areas, supplementing the larger cellular network and improving service for wireless customers.

Outreach facilitates department communications regarding services, key initiatives, and special notices. 

See SMBR Outreach programs.

Smoking in public places is prohibited in Austin.  To report violations, call 3-1-1 or complete the Smoking in Public Places Online Complaint Form.  Reports can be made anonymously.

The Neighborhood Centers can help low- and moderate-income families in need with free services, including food assistance, job search help, health screenings, fans, and more.