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Service Online Phone Contact

Employment Verification

Email COAVOE@austintexas.gov with a written request for Verification of Employment (VOE) or Verification of Income (VOI). To fax a VOE request the Records Fax Number is 512-974-3214. Or call 512-974-3417 to verbally verify employment of current and previous City employees. For more information, see our contact information on the Human Resources Records Division page.

No
512-974-3417 Human Resources

Encroachment Agreements

The Office of Real Estate Services processes applications for encroachment agreements, to permit the permanent encroachment of private structures into public right-of-way. The encroachment agreement application and instructions packet is available for download (PDF, 182 KB).

No
512-974-7090 Office of Real Estate Services

Equity Action Team

The Equity Action Team (EAT) is the community surrounding the Equity Office. Anybody who wants can join the EAT, whether they are City staff, a member of a local community organization, or just an individual who cares about advancing racial equity. The current roster is over 200 members. You can join the Team and find more information on the EAT Dashboard.

The EAT contains the individuals who organized and pushed for the creation of the Equity Office. Their first goal was helping the Office co-create the Equity Assessment Tool. Now, in monthly meetings the EAT functions as a compass for the Office, ensuring we remain accountable to the community.

There are three committees contained within the Equity Action Team: Parks and Recreation Support, Evaluation, and the Neighborhood Housing and Community Development Support.

Parks and Recreation Action Plan Support

The Parks and Recreation (PARD) Action Plan Support Committee grew out of work that was done within the Community Engagement Committee over the summer. They collaborated with Parks and Recreation and studied the barriers to participation in Aquatics programming. The study unveiled a number of barriers for Eastisde pools. Creating solutions to remove these barriers will be one goal that this group will tackle. Others will be items identified by PARD in their Equity Action Plan.

Evaluation

The Evaluation Committee primarily assists the Equity Office in performing quality checks on departmental Equity Assessments. Through this, they ensure departments are being thorough and responive in their completed Assessments. This work is scheduled to be done again in June 2019. For January and February of 2019, they will be working with the Office to create a guide to help departments ensure their budget requests are advancing equity.

Neighborhood Housing and Community Development Advisory

The Neighborhood Housing and Community Development (NHCD) Advisory Committee will work with NHCD Staff to bulid relationships with community, and ensure they are exposed to the lived experience of displacement and gentrification in their decision-making processes.

No
512-974-9077 Equity

Expiring Contracts List

Download the current Expiring Contracts List to view a list of contracts that will be expiring.

No
512-974-2500 Finance

Explore GIS maps

No
3-1-1 Austin 3-1-1

Facility Reservations

The Parks and Recreation Department's Office of Special Events coordinates reservations and filming requests at a number of facility and picnic sites within the Austin parks system. Contact the office at 512-974-6797 to set up a facility reservation

No
512-974-6797 Parks and Recreation

File a complaint about a police officer

This service is for anyone who has had or witnessed an interaction with the Austin Police Department (APD) and wants to provide feedback. It is administered by the Office of Police Oversight (OPO), which is impartial and separate from the APD. File a complaint about the Austin Police Department online, over the phone, in person, or by mail. You do not have to provide your contact information.

No
3-1-1 Austin 3-1-1

File a PIR

The Texas Public Information Act (Texas Government Code, Chapter 552), gives you the right to access government records. Request City records here.

Yes
3-1-1 Austin 3-1-1

File Financial Information

Certain City officials must file financial information online for the preceding year.

Yes
512-974-2210 City Clerk

File Police Reports Online

The APD’s online incident reporting system allows you to report a criminal incident to the Police Department. Entries into this system are for incidents that are not in progress and that present no threat of immediate harm to anyone.

Yes
512-974-5000 Austin 3-1-1

Filing a Citizen Complaint

No
512-974-4800 Municipal Court

Find health screening services

No
512-972-5000 Health

Fiscal Surety

The Fiscal Surety Office accepts, monitors, and releases fiscal surety payments for improvements to environmental, health, safety controls, and public infrastructure.

No
Austin 3-1-1

Flood Protection Information and Assistance

Is your home or business at risk for flooding? Our staff is available to meet with you and discuss your situation and strategies to reduce damages. Email us or call 512-974-2843.

No
512-974-2843 Watershed Protection

Floodplain Maps

Is your property in a floodplain? Find out using FloodPro, an online tool that shows floodplain maps, models, rainfall amounts, elevation certificates and floodplain map revision information. Questions? Call 512-974-2843 or send an email.

No
512-974-2843 Watershed Protection

Floodplain Models

Need hydrologic or hydraulic models for your project area? What about associated shapefiles or floodplain delineation? Please use FloodPro, an online tool. Questions? 512-974-2843 or send an email.

No
512-974-2843 Watershed Protection

Food Handler Resources

Due to State of Texas Legislation No. SB582

1. Registration is no longer required for food handlers. EHSD will no longer accept applications.
2. Training that is accredited by the State or ANSI is still required for food handlers.

Food Handler Requirements

 

Yes
512-972-5000 Health

Forms / Customer Satisfaction Survey

No
512-974-4800 Municipal Court

Get a Private Hauler License

All private haulers that collect, remove, or transport waste, recycling, and/or organic/compost within the City of Austin for a fee must obtain a Private Hauler License (City of Austin Code 15-6, Article 3).

No
Code Compliance

Get a Rooming/Boarding House License

A rooming/boarding house is a building that is not a hotel, motel, bed & breakfast or short-term rental that provides lodging (with or without meals) for 7 or more unrelated individuals. A license is required to operate a rooming or boarding house in commercial or residential properties. 

No
Code Compliance